130 Sussex Gardens, Westminster Borough, London, W2 1UB, United Kingdom
#275 of 1,011 hotels in London
Guests' ChoiceBased on 1332 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
9.3
Facilities
8.4
Staff
9.1
Value for money
8.0
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 May 2024
Melinda
AustraliaPrice
Location
Stayed in May 2024
Reviewed: 15 May 2024
Johannes
NorwayTiny room, but very clean, everything was new and working. Had a functional desk which was useful. Very attractive price and perfect location. Excellent value for the money.
Stayed in May 2024
Reviewed: 15 May 2024
Reinout
NetherlandsWi-Fi was absolutely useless, could not get any work done. The wired internet was also very unstable, was not able to watch YouTube on the TV for example. The room only had a window on a tiny courtyard with people passing, so we had to close the curtains all the time.
Comfortable rooms, friendly staff and very clean. Good value for money.
Stayed in May 2024
Reviewed: 10 May 2024
Delyana
BulgariaThe room had everything we needed, except coffee machine(for non-uk people whom just a kettle is not enough :D). There was free coffee machine in the lobby, but it was not open in the early morning (6-7am) :( Also the shower was not clean - there was much calc and mold on the shower head. And it really didn’t comply with the temperature switch.
The hotel has an excellent location - 5min walk close to the Paddington station, yet far enough from the crowds there, it was so quiet and peaceful! There many good restaurants, pubs and cafes nearby as well. The staff were amazing! Every single one of them was always with a smile on their face, extremely polite and seemed genuinely happy to be and work there. The room was pretty clean and comfortable.
Stayed in May 2024
Reviewed: 7 May 2024
Isabella
United Kingdom...I stayed in a single room, and although on the small side, it had everything.
...the hotel is situated in a lovely quiet Georgian square, near to a vibrant restaurant/shopping area. The staff were lovely and breakfast is a must, it's not a tradition English breakfast, but there was a great selection of pastries, toast, eggs etc
Stayed in April 2024
Reviewed: 6 May 2024
Marina
ItalyI would add a toilet brush to the private bathroom in the room, which neither I nor my friends found.
Location not quite central but convenient. Quiet and safe area. The staff was very friendly and helpful with any explanations.
Stayed in April 2024
Reviewed: 5 May 2024
Tom
BelgiumProfessional and friendly staff. Clean room
Stayed in May 2024
Reviewed: 3 May 2024
Rob
GermanyVery small room and especially very small bath room, expensive
Clean and comfortable room, good light and climatization and the possibility to open the window, quiet (well isolated), great location (5 min. walk from Paddington station)
Stayed in May 2024
Reviewed: 29 April 2024
Kara
United KingdomAll good.
Great location, friendly staff, room modern and clean. Good value for London. Will definitely use again.
Stayed in April 2024
Reviewed: 28 April 2024
Helena
LuxembourgQuite small rooms. Expensive.
Very clean and functional small hotel with very friendly staff. Location excellent next to Paddington station, Hyde Park and the city centre with all ita attractions.
Stayed in April 2024
Reviewed: 25 April 2024
Ashley
United StatesTiny room and small bed I wouldn’t have tolerated more than 1-2 nights, property physically attached to lower end hotels that probably weren’t as clean, very slow elevator
Best location for staying out later in the city and getting to Heathrow early the next morning, smart layout of room with buttons to control everything exactly where you wanted, nice shower that was adequately sized
Stayed in April 2024
Reviewed: 25 April 2024
Mckinzie
United StatesBooked this due to the location close to Paddington station. Arrived in the evening and only stayed until early next morning to catch an early Express to the airport. Perfect location, very clean hotel, very friendly and helpful staff. Cute enough room, even if small.
Stayed in April 2024
Reviewed: 24 April 2024
Barbara
AustraliaNothing to dislike.
Beautifully clean hotel in a great location walking distance to Paddington station. Great breakfast.
Stayed in April 2024
Reviewed: 23 April 2024
Ludvig
SwedenSmall, but you get what you pay for.
Great staff, clean rooms.
Stayed in April 2024
Reviewed: 22 April 2024
Xiaoyun
United StatesCouple of of staffs were not as nice as expected!
Location!
Stayed in April 2024
Reviewed: 20 April 2024
Samantha
United KingdomExcellent location for getting an early morning train to Heathrow
Stayed in April 2024
Reviewed: 20 April 2024
Xiao
Canadanone
location: about 5 minutes walk to Paddington station. Easy access to subway. Some attractions, such as Hyde {Park, V & A, the Wallace Collections, are within a 30-minute walk
Stayed in March 2024
Reviewed: 19 April 2024
Amanda
United StatesClean and comfortable, with a good breakfast, and close to Paddington Station.
Stayed in April 2024
Reviewed: 19 April 2024
Murray
IrelandThere is a bit of traffic noise
Excellent location. A lovely clean room. Friendly helpful staff
Stayed in March 2024
Reviewed: 15 April 2024
Debbie
AustraliaRooms exceptionally small. On the same floor but had to call the lift to walk through to the other room!
Friendly service, able to check into 1 room early
Stayed in April 2024
Reviewed: 13 April 2024
Aya
FranceNo soap in the recipient
Location Clean Access 24/24 Lift Space in the room
Stayed in April 2024
Reviewed: 11 April 2024
Camilo
GermanyEverything was good
Location, breakfast, modern, quiet
Stayed in April 2024
Reviewed: 1 April 2024
Janet
United StatesThe room is relatively small. The bed, the bathroom and the shower can be a little bit cramped.
Just minutes away from the Paddington Station and Kensington Gardens; great selection of restaurants and pubs around the hotel; very clean room with helpful staff to make the stay comfortable.
Stayed in April 2024
Reviewed: 22 March 2024
Mandy
AustraliaClean and tidy, lovely staff
Stayed in March 2024
Shanklin, UK
Torcy, France
Montréal, Canada
Doha, Qatar
Newark, USA
Witless Bay, Canada
Coquimbo, Chile
Mombasa, Kenya
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content