Queen Square, Bath, BA1 2HH, United Kingdom
#24 of 42 hotels in Bath
Guests' ChoiceBased on 3019 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.7
Facilities
8.5
Staff
9.2
Value for money
7.8
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 March 2024
Uta
United KingdomRoom was well cleaned overall with the exception of the carpet. Staff was super friendly but even had to look the most common streets up on Google. Breakfast was good but lacked choice of bread and cold cuts.
Amazing location as you walk everywhere fast. Friendly staff. Cute little place. Good value for money.
Stayed in March 2024
Reviewed: 31 March 2024
John
SpainThe bedroom was a long way from the central areas and down flights of stairs. It was not pleasant getting to and from the room. Window didn’t fit. The barman had never heard of Armagnac !! Not ideal for this quality of hotel !!
Very pleasant and helpful staff. Excellent location.
Stayed in March 2024
Reviewed: 29 March 2024
Gaynor
AustraliaParking - very tight spots and expensive, although parking in Bath is hard to come by
Easy walking distance to the Abbey and Roman Baths. Great breakfast and lovely furnishings
Stayed in March 2024
Reviewed: 29 March 2024
Jacqueline
United Arab EmiratesGreat location, lovely decor, comfortable beds, very clean
Stayed in March 2024
Reviewed: 28 March 2024
Fiona
United Kingdomlocation was central but quiet, breakfast was very good, room was larger than expected and beds were very comfy.
Stayed in March 2024
Reviewed: 27 March 2024
Katharina
United StatesLocation of hotel, nice simple room and good amenities.
Stayed in March 2024
Reviewed: 26 March 2024
Karen
United KingdomAll very good
Great hotel
Stayed in March 2024
Reviewed: 26 March 2024
Scott
United KingdomVery low pressured tap water. Window would not close in bedroom. Poor cupboard space. Poor room service choices. Not good value for money.
Excellet Location. Breakfast very good. Bed very comfortable.
Stayed in March 2024
Reviewed: 24 March 2024
Stephen
TurkeyBar/ Restaurant too busy/ small/ full/ noisy(esp breakfast / evenings Bed mattress dip in the middle
Staff, location, style
Stayed in March 2024
Reviewed: 23 March 2024
Andrew
United KingdomBreakfast was a let down considering the quality of everything else.
Very comfortable hotel in entrance location.
Stayed in March 2024
Reviewed: 23 March 2024
Amanda
United KingdomDog charge at £30 is too high.
Good location and secure parking. Very nice bar/coffee area. Dog friendly but charge is a bit too high (£30)
Stayed in March 2024
Reviewed: 23 March 2024
Chigusa
United StatesThere was mold on ceiling above the shower
Staff was mostly friendly. The location was good and the cafe and lobby area was nice.
Stayed in March 2024
Reviewed: 22 March 2024
Peter
United KingdomNot keen on paying extra for parking, would prefer a walk in shower instead of bath just my personal preference.
Good location,clean hotel, friendly helpful staff
Stayed in March 2024
Reviewed: 22 March 2024
Amanda
United KingdomThe breakfast was ridiculously expensive
Stayed here before, brilliant location and a lovely place although our room was getting a bit tired!
Stayed in March 2024
Reviewed: 21 March 2024
Nick
United KingdomLocation excellent. Proper coffee in the room with milk in the fridge.
Stayed in March 2024
Reviewed: 20 March 2024
Noreen
United KingdomWonderful breakfast. Very attentive staff
Stayed in March 2024
Reviewed: 20 March 2024
Valerie
United KingdomWe enjoyed our stay at The Francis Hotel. Location perfect for a brief stay in Bath.
Stayed in March 2024
Reviewed: 19 March 2024
Jeremy
United KingdomUnfortunately there was some building work going on during our stay.
Character
Stayed in March 2024
Reviewed: 18 March 2024
David
United KingdomDouble bed was 2 single mattresses, so not the most comfortable
Location very good, hotel building very nice, clean hotel
Stayed in March 2024
Reviewed: 17 March 2024
Andrew
United KingdomResturant closes very early… 9pm
Very central location
Stayed in March 2024
Reviewed: 17 March 2024
Vijay
IndiaI found the room size to be smaller than expected, and the price appeared quite high.”
.I appreciated the central location and the exceptionally friendly and pleasant staff.
Stayed in March 2024
Reviewed: 17 March 2024
John
United KingdomCost of room for the size of the room
Location
Stayed in March 2024
Reviewed: 16 March 2024
Esther
United KingdomGreat location. Hotel staff were very friendly, responsive and attentive. We had dinner in the restaurant and had a lovely meal.
Stayed in February 2024
Reviewed: 16 March 2024
Leyla
United KingdomWe had a dog barking in the room next to us. Not sure if dogs are allowed in all rooms or just certain sections of the hotel.
Ideally situated for sightseeing around Bath.
Stayed in February 2024
Reviewed: 15 March 2024
Louis
United KingdomLovely staff. Nice room. Decent breakfast.
Stayed in March 2024
Mimizan-Plage, France
Waldeck, Germany
Bansin, Germany
Soto de Cangas, Spain
Blanes, Spain
Denman, Australia
Cap-Haïtien, Haiti
Cancún, Mexico
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content