Very nice clean room. Close to the train station.

Stayed in May 2024

Location is pretty noisy as it's right next to the Central Station and there were a lot of drunk people about yelling. No parking at hotel but parking garage is right next door. Older, not renovated rooms are very dated.

Overall nice hotel if one doesn't have too high expectations. The newly renovated rooms are nice and beds are comfy. The hotel bar is amazing and breakfast for 14GBP was plentyful with an option of hot breakfasts and a buffet. Cocktails were good in the evening.

Stayed in April 2024

Mattress on bed needed changing( too thin,lumpy), breakfast was reasonable but needed something other than sour bread and a little or no rocket.

Good room, staff very friendly,

Stayed in May 2024

Location

Stayed in February 2024

Bar was closed before 11pm on Sunday evening

Really very close to the rail station

Stayed in May 2024

Not the hotels fault really but it was really loud outside, could hear absolutely everything, which wasn’t great when trying to sleep. Maybe could invest in some thicker windows to sound proof the rooms? Other than that no other faults at all.

A lovely, modern and clean hotel with extremely friendly staff. Food was absolutely superb too.

Stayed in May 2024

Because the area where the hotel was situated wasn't particularly inviting, I wasn't inclined to venture out at night, so ate at the hotel. Although I did walk around the town earlier in the day and was not particularly enamoured with the restaurants in the area. I was looking for a Pizza Express, but they were no longer in town.

An adequate room in a hotel that was not exactly 'Grand', but close to the station and the centre of town. I suppose I thought that the hotel would have a little more of it's talked about former glory and personality. It's in the older part of town where neighbouring buildings are now uninhabited and crumbling - the unfortunate demise of the old, fading cities and town's.

Stayed in April 2024

The room could have been a bit cleaner, and although mostly quiet, I could still hear noises from the street outside, but for the price, I could definitely overlook these minor factors.

At £64, this stay was a bargain! The room was a decent size with all of the essential facilities, and the bed was very comfortable. Also, the hotel is in a great location, right beside the train station and a very reasonably priced car park.

Stayed in April 2024

All good. a bit dated.

Great location. Close to cheap paid parking. Decent room

Stayed in April 2024

Great location, very clean and fantastic staff.

Stayed in April 2024

There’s nothing not like really, I have stayed in this hotel several times. On this occasion I found my room a little cold. I was able to find a portable fan heater to help but the wall heater was not as efficient as it could be.

Lovely hotel with fabulous staff.

Stayed in April 2024

Comfortable bed, good breakfast, convert location.

Stayed in April 2024

Minor room maintenance issues - faulty air conditioner; zero bathroom ventilation; light bulb replacement; TV remote - all reported during our stay.

The Staff, especially Victoria and Adam, absolutely "made" our stay by going the extra mile with service, in a genuinely gracious and friendly manner. Their hospitality and attention to detail were truly five star. They assured that memories of our 21st wedding anniversary stay at The Grand Hotel, Swansea will be treasured.

Stayed in April 2024

A little noisy but that's to be expected in the city centre

Great location

Stayed in April 2024

Location, friendly staff, restaurant, price

Stayed in April 2024

I asked staff for an extra blanket 4 times over the course of by stay and they kept saying they would bring me one, but they never did. I even stopped by the desk and asked if I could pick up an extra blanket and they said they would bring it up to me & never did.

Staff was very friendly and helpful for the most part

Stayed in April 2024

The standard double room we were given (213) was very cramped and not much space, no fridge, only one bedside shelf which was a bit disappointing, it’s not a room you’d want to spend any time in other than to sleep.

Location was excellent and it was a modern, clean hotel

Stayed in April 2024

Mattress was too soft

Great location clean and friendly staff. Lovely breakfast

Stayed in April 2024

the room was well equipped

We did not have breakfast . The evening meal menu was a bit limited.

Stayed in April 2024

quite an old facility overall, room was very basic and fairly overpriced in my opinion.

easy and quick checkin and checkout, nice staff and convenient location right in front of the train station and next to a car parking that is quite cheap for an overnight stay.

Stayed in April 2024

breakfast was a real let down, ordered poached eggs on sourdough toast, eggs overcooked and tasted solely of vinegar 😬the pastries from the coninental side werd undercooked and cold, i must say the staff dealt with my issue once highlighted.

location price and amenable staff made the hotel ideal stopover for a leisure visit

Stayed in April 2024

Nothing.

I was given a quiet room on the third floor, facing away from the street. This was perfect for getting a good night's sleep which was my absolute priority. Room temperature was perfect, everything worked, clean and pleasant. Had breakfast on one day; it was excellent. Staff were welcoming and professional.

Stayed in April 2024

Location

Stayed in April 2024

No bedside cabinets in room and no shelf in the bathroom for toiletries. Also no instructions in the room for how to work the room heater or the Wi-Fi code. ( the receptionist soon sorted this for us)

Staff were very friendly and welcoming, nothing was to much trouble and the food was excellent.

Stayed in April 2024