At breakfast in the orangery you had to walk to the main breakfast room at the other end of the hotel to get things like fruit juices etc. Also the availability of gluten free options was very poor. no rolls no pizza which should be easily available? Also the disturbance at the wedding reception and attendance of the police did not help a good nights sleep.

The location was superb. The ability to take dogs was brilliant.

Stayed in May 2023

a little disappointed in choice of fruit at breakfast

location

Stayed in May 2023

organisation at breakfast a little hap hazard at dinner in the lake view restaurant, it was apparent that the bread had been warmed in the same oven as the hake . it smelt / tasted a little of fish !

lovely room in a perfect location impressive refurbishment

Stayed in May 2023

dated bathroom and poor shower - depleted pressure - and consequently gave up trying to wash my hair hard bed - poor quality pillows and duvet for a room costing £490 per night. odd decor - peculiar combo of colours, styles and patterns. soulless fine dining room. much preferred the orangery ambience

great views. fabulous location

Stayed in May 2023

Nothing

The room was lovely the bed very comfortable & the service in the Lake view restaurant was excellent. Kayleigh was a credit to your staff very helpful & friendly .

Stayed in May 2023

room very warm, air conditioner didn’t help either

location and food was amazing

Stayed in April 2023

The TV was old with very limited viewing options. The water pressure in the shower was very poor, but the bath was full sized and so relaxing in the bath after a day on the fells became my go to relaxation.

An amazing location, clean and comfortable rooms and friendly and attentive staff. We only ate breakfast at the restaurant but this was also excellent.

Stayed in May 2023

The bedroom not very large and neither was the bed. Considerable noise from room above

First class location staff very attentive and friendly all meals good but not an extensive menu.

Stayed in April 2023

The price for only 4 star facilities

Stayed in April 2023

Beautiful location, very peaceful.

Stayed in April 2023

It has poor Wi-Fi connection which could be a problem for some.

It has a prime location on Ullswater, is very comfortable with very friendly and helpful staff.

Stayed in April 2023

Lift was out of action at one stage, although repaired reasonably quickly. Little pricey for January in the lakes.

Very friendly service from staff at dinner each evening. Lovely touch having a chess set in the bedroom! Brilliant view of lake from the room. Food was good.

Stayed in January 2023

expensive

location

Stayed in April 2023

Window couldn't fully shut which meant wind could get in. Shower head was not adjustable. Internet connection not the most stable, but could simply be due to location.

Stunning views, spacious and comfortable rooms, very friendly staff. I do not normally like to get housekeeping and I put up a 'do not disturb' sign throughout my stay, and a housekeeping staff asked me if I needed anything (toilet rolls, tea bags etc.) when she saw me leave. Glenridding is a small village and does not have many restaurant options, but the hotel has one, which was very convenient for having dinner (delicious food as well!).

Stayed in April 2023

Amazing location, great facilities, beautiful views over the lake, dog friendly breakfast and dinner area, very friendly staff. All in all a wonderful stay.

Stayed in April 2023

bad Wi-Fi. furnishings were tired

the location and staff

Stayed in April 2023

Nothing

Good choice and tasty breakfast

Stayed in March 2023

We were next to a refill station/room and it was noisy. We also had a noisy fan outside of our room which came on and off through the night. the right side of our double bed was dropping towards the floor so it wasn’t a very comfortable bed on one side. We also had to keep unplugging our tv (plug behind tv unit so not easy to access) to get the sound to work. There were just too many negative items linked to one room (29). With regard to the staff, they were generally not friendly in how they interacted with residents. We made an effort to be friendly however this was not reciprocated. The service was cold and reception staff made assumptions without seeking facts to meet residents’ needs. This was a repeated experience sadly.

they had a box of towels for us to use for our dogs and this was most helpful

Stayed in March 2023

the location

It was clean. it was pleasant

Stayed in March 2023

A key reason to visit the hotel was the location and the setting, we weren't told about the work at the back of the hotel before or when we arrived and the garden area and path to the lake was closed. Disappointing given how much we paid to stay there.

Location Glenridding village, Steamers and walk trails close by. Aira Force a few mins drive, well worth a visit. Room Friendly welcome Food although small portions Lounge area

Stayed in March 2023

Nothing that we didn't really like, just a few comments to consider, with having 2 dogs with us it may have been better to have allocated us a ground floor room. The lift was a little hit and miss, sometimes it worked and sometimes it didn't. The rooms, customer lounges and dinning rooms were lovely, but the corridors were a little tired.

The service was excellent and the fact that there is a separate dinning room for customers who have dogs with them was very good, the staff were really good and welcoming and if we asked for anything the were happy to help. There was a slight confusion over the bill on checking out as I had clearly signed the wrong receipt the dinning room without checking it, a suggestion may be for the staff to read out the content to the customer prior to it being signed, can't complain about customer error. We would return to the hotel and the dog beds and bowls in the rooms was a nice added extra.

Stayed in March 2023

Nothing :)

Perfect location! We will be back!

Stayed in March 2023

The continental choice could be improved by serving Warm pastries.

Breakfast was good with wide selection of cooked and continental choices.The con

Stayed in March 2023

£15 per night for a small dog, plus a booking condition that any additional cleaning needed because of our dog would be charged separately. What is the £15pn for then? The food on the limited dinner menu (understandably we couldn’t eat in the restaurant because of our dog) was alright, but quite ordinary and lacked a “Wow-factor”. Room servicing was slightly “hit and miss”.

Lakeside location was excellent; ample off street parking; pleasant and relaxed atmosphere; dog friendly in most areas with reasonable restrictions on others; extensive grounds; smart if slightly clinical reception rooms/lounges; fabulous views; plenty of healthy options for a good breakfast; some very attentive and clued-up staff.

Stayed in March 2023

there’s no other restaurants in the area for miles. being told you have to dress very smart to go to one of the on sight restaurants even though you’re paying hundreds of pounds to stay there isn’t great.

in a beautiful location.

Stayed in March 2023