Palace Pound, Ross on Wye, HR9 5HZ, United Kingdom
#20 of 45 hotels in Ross on Wye
Guests' ChoiceBased on 2344 hotel reviews
8.4Cleanliness
8.9
Comfort
8.8
Location
9.5
Facilities
8.4
Staff
9.3
Value for money
8.4
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 January 2024
Paul
United KingdomNothing not to like here. Great place
Smashing place, really clean. We had room 40 which overlooks the river, and has a balcony. Staff are fantastic. Really friendly & helpful Will definately return
Stayed in January 2024
Reviewed: 11 January 2024
Hindhaugh
United KingdomGood value for money
Location
Stayed in January 2024
Reviewed: 11 January 2024
Jenkins
United KingdomDid not take breakfast as I only eat porridge in morning and that was not on menu
Stayed in January 2024
Reviewed: 10 January 2024
Mark
United KingdomThe bathroom could have been larger and the shower had low water pressure
Excellent hotel ideally located close to town centre and restaurants. We had a very spacious room with wonderful views across the Wye valley. Breakfast was excellent on the one morning we had it with staff very attentive. Overall a great old traditional hotel at a great price. We recommend No.3 Restaurant and Avalino to eat - both within 10 minutes walk
Stayed in January 2024
Reviewed: 9 January 2024
Nick
United KingdomThere was nothing not to like. Nothing to critique. Nothing to highlight.
Exceptionally friendly team, incredibly helpful, excellent. Carol on Monday breakfast was like a ray of walking sunshine and made the day seem brighter.
Stayed in January 2024
Reviewed: 8 January 2024
Alan
United KingdomThe Wi-Fi connection was VERY poor. It kept dropping so couldn’t even complete log in!!
Stayed in January 2024
Reviewed: 8 January 2024
Morris
PortugalNo guest lounge to relax, maybe read a book gor a hour or so, all areas in hotel had tables laid for drink and dood
Location great view from room with balcony
Stayed in January 2024
Reviewed: 6 January 2024
Anne
United KingdomThe property looked a little tired in places and in need of TLC. Picture on booking.com was very different to room we stayed in which was a lot smaller.
The staff were very warm and welcoming Booking in and out was very efficient Breakfast was nice
Stayed in January 2024
Reviewed: 5 January 2024
Lorraine
United KingdomFloorboards were creaky
The room was spacious and easy to get to.
Stayed in January 2024
Reviewed: 4 January 2024
Christine
United KingdomThe room could do with a little bit of tlc upholstery on chair was very worn.
Good location n views
Stayed in January 2024
Reviewed: 2 January 2024
Roy
United KingdomFloor and windows could have been a bit cleaner in bedroom
Very helpful and friendly staff
Stayed in December 2023
Reviewed: 1 January 2024
Gayle
United Kingdombit dated & room had a few cobwebs
location
Stayed in December 2023
Reviewed: 30 December 2023
Thomas
United KingdomNothing
The room was a good size with a large comfortable bed, and a new ensuite bathroom. The area is really nice and from the hotel it is only a short walk down to the river. The check-in / check-out was smooth and the food menu looked ok, but I chose to eat at a nearby Italian restaurant. There was ample off-street parking at the time of my stay.
Stayed in October 2023
Reviewed: 30 December 2023
Martin
United KingdomThe decor is slightly outdated but in keeping with that overall look and feel. Outdated bathroom suite and creaking floorboards.
Location. Facilities, Parking, Welcoming staff.
Stayed in December 2023
Reviewed: 29 December 2023
Julie
United KingdomLocation
Stayed in December 2023
Reviewed: 29 December 2023
Marron
United KingdomCar parking, right in the town
Stayed in December 2023
Reviewed: 29 December 2023
Guy
United KingdomNo faults really
Guineas and a free upgrade
Stayed in November 2023
Reviewed: 28 December 2023
Neil
Saudi ArabiaA little on The expensive side. But other than that all good.
Breakfast was good, great service in the dining room too. Room was fine.
Stayed in December 2023
Reviewed: 28 December 2023
Pauline
United KingdomAlthough the hotel was very busy, the service was excellent and the staff very friendly. The meals were all delicious, the bedroom was comfortable and had a lovely view of the Wye Valley. The hotel is very conveniently placed near the centre of the delightful town of Ross-on-Wye.
Stayed in December 2023
Reviewed: 24 December 2023
Kieron
United KingdomThe mattress’s made you very hot, ended up sleeping on the duvet as it was cooler. Yes the heating was turned off.
The age and history of it
Stayed in December 2023
Reviewed: 23 December 2023
Bill
NetherlandsThe staff were friendly and helpful The evening meal was a good size, well cooked and good quality Breakfast again was very good especially the eggs Royale
Stayed in December 2023
Reviewed: 22 December 2023
Philip
United KingdomBoth dinner and breakfast were excellent in the dining room and staff were very good
Stayed in December 2023
Reviewed: 19 December 2023
Richard
United KingdomRooms can be too hot and parking in the car park can be very limited as the hotel and bar are very busy
We are regular visitors, staff are always happy and friendly and breakfast is a pleasure wide choice and good quality
Stayed in December 2023
Reviewed: 18 December 2023
Autumn
United KingdomFood wasn’t worth the price paid. Car park is very tight.
Cosy room, lovely view.
Stayed in December 2023
Reviewed: 17 December 2023
Tanya
United KingdomVery busy which caused an issue with the lack of parking spaces for people who were staying in the rooms at the Royal.
Absolutely stunning place. We were lucky to have a room with a small balcony with a view. Food excellent. Very clean and staff helpful and friendly.
Stayed in December 2023
Athens, Greece
Zakopane, Poland
Riezlern, Austria
Boca Chica, Panama
Crikvenica, Croatia
Naples, Italy
Naples, Italy
Villach, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content