Nothing, a great hotel with great staff and facilities.

Room view of River Wye was stunning, newly refurbished bathroom, furniture/fittings were superb. Went to an Evening Party so did not have Dinner but Breakfast was really nice and very friendly helpful staff team.

Stayed in April 2024

Nothing not to like

What a beautiful hotel with amazing views from our room...it was a 1 night stop over but the whole experience was wonderful

Stayed in April 2024

We booked a table for the restaurant and was given table in the bar next to the door all meals and staff came through. Did not feel comfortable.

Lovely views and food great

Stayed in April 2024

Very friendly staff, excellent breakfast

Stayed in April 2024

Lovely bottle. of wine first night Not available on the second night No hand wash in the dispenser in the bathroom during stay Odd that no one checks It didn’t matter as we had our own

Great evening meals on both nights Large bedroom with great views Friendly staff

Stayed in April 2024

Having to wait to check in over 10mins Also having to turn on electric heater in room.

Food and drink was very good rooms were 5*

Stayed in April 2024

Tired looking

Clean tidy lovely bedding and towels v good food

Stayed in April 2024

Nothing

Lovely room bed very comfortable enjoyed breakfast friendly helpful staff 😊

Stayed in April 2024

Bathroom needs redecorating/re-tiling. Bed was smaller than expected - should be a super king at least, for the size of room and for guest comfort. This is nitpicking tho', we enjoyed our stay.

Staff lovely. Very good breakfast. Great location. Large, pleasant room.

Stayed in April 2024

Slight gripe on the size of the bed which I believe was a normal sized bed. Considering the size of the bedroom a larger bed, i.e. king size would have been more agreeable.

food and accommodation were excellent.

Stayed in April 2024

If I have any criticism of the hotel, I would say that some of the paintwork in the upstairs corridors could do with a touch up. We had plenty of chance to witness this, as due to the hotels quirky design (and perhaps my poor sense of direction) we managed to approach our room via four different routes! Stairs are quite a feature of this hotel.

I am usually suspicious of reviewers who seem to go over the top with compliments, but my praise on this occasion is perfectly genuine. The location of the property is superb, our room (34) offering wonderful countryside views from the sliding glass doors and small balcony. The staff were all friendly and helpful, especially Sally who, when I phoned the hotel prior to booking online, was more than happy to accommodate my request for a particular room type. Dinner and breakfast were excellent, both the menu options available and particularly the standard of cooking/presentation.

Stayed in April 2024

I had not booked an evening meal and ordered at the bar on the night. Perhaps my own fault but I did wait rather too long for my meal to be served. Staff were very pleasant though. The nearby table with young people were too noisy. Bar open to the public I assume.

Lovely traditional room and reception/hall etc. Room was quiet. Comfortable bed. Room of good size. Good convenient parking. Centrally located. Convenient for motorway and other routes.

Stayed in March 2024

Parking was tricky, would be even harder in the peak season. To be expected in such a central location, at least it's free.

Brilliantly managed hotel, the building is old and looks a little tired in terms of furnishing and decoration.but the service and attitude of the staff is first class. And although I've said it looks a little tired, it was very clean and everything worked as it should and any issues weren't quickly sorted. The food was very good, well prepared, nicely presented and very good value. The location is great being so close to the town centre and the views over the Wye valley are lovely. One of the best managed teams I've encountered, polite, helpful, friendly and professional 5 star quality service.

Stayed in April 2024

Absolutely perfect

Stayed in April 2024

Excellent room with fantastic views. Breakfast 12 out of 10

Stayed in April 2024

Difficult to control the room temperature. Window was not easy to open to reduce room temperature

Staff and food were very good

Stayed in April 2024

The bed was a bit lumpy

Very welcoming and staff were very accommodating

Stayed in April 2024

No opening windows

Location

Stayed in April 2024

Nothing to complain about really (except the price of wine!) very pleasant, will be back!

Breakfast was excellent, room was tired and could do with a brighten up! but clean and bed very comfortable. Was not the room i had clicked on picture wise on the booing.com website, but that's not the hotel's fault. Was still very nice. Could tell there were some improvements being made, as the top corridor was freshly painted and clean. Had an evening meal here one night, again food was very good. Wine very expensive, like London prices, for some reason, but was nice. Staff were exceptional. Honestly not stayed anywhere before where the staff were as polite and approachable (as they should be) Clearly managed well and respected very much, made the whole stay really memorable.

Stayed in April 2024

The duvet was too thick we were too hot, and couldn't open the windows because it was a stormy night.

The hotel was very well presented, all staff were really friendly. The food and service at dinner was excellant.

Stayed in April 2024

V comfortable and spacious room with great view of the river

Stayed in April 2024

i liked everything

we did not stay for breakfast as my wife was ill, the price of the breakfast would have been expensive for us anyway i think 12.50 for a breakfast is a bit much personally

Stayed in March 2024

No lift only stairs but we knew tgat before we went.

Lovely big room friendly staff lovely views of the river

Stayed in April 2024

Everything was fine.

I booked the room for my nephew, on his return to the UK from Australia. He was delighted with the room and with the breakfast. He felt well looked after, and I am grateful to all the staff who looked after him.

Stayed in April 2024

A little tired in places

Beautiful old building with incredible views

Stayed in April 2024