Radiator lukewarm

Good

Stayed in January 2024

Positioning of Tv. Bed too hard. Only one bedside cabinet. No milk for the coffee or tea. Felt a little second class New Years eve. Shoved on a bare table behind the stage so couldn't see anything. Price of beers lagers too expensive, £6 for a Guinness, shocking.......

The room was warm. Bathroom nice size. Clean, but traces of dog hairs.

Stayed in January 2024

The tv placement

The tv was not adjustable to view from the bef

Stayed in December 2023

There was no heating in the room. This could not be fixed so we were provided with an oil heater at some point when we were out for the evening. However this was not switched on. So when we came back to the hotel at 11pm the room was still very cold. Would have been great if the heater had been switched on so that the room would have been warm when we came back at 11 pm.

The staff at reception were very helpful. Room was ready so we checked in early at 12 noon. Free parking at the hotel and surrounding area. Tram stop within 100 meters of the hotel.

Stayed in December 2023

Advertised on website as Adult only it certainly wasn’t I’ve no issue with kids but if I book a break that’s adult only I expect it to be so. Breakfast was a shambles waited in queue for eggs for 10 mins, kids playing with coffee machine, orange juice watered down so couldn’t even tell what was ment to be, squashed in, paid for breakfast for 2 nights didn’t even attempt to have breakfast second day wasn’t worth the hassle.

Lovely female member of staff that had been there 17 years

Stayed in December 2023

Can't really say I didn't like anything 😁

Good size room with everything I needed

Stayed in December 2023

Can’t use disability aid in lift and wasn’t advised

Room nice

Stayed in December 2023

Not the staffs fault but parking was limited and we got got there 2 hours before check in. Not all the cars parked had people staying at the hotel so the car park was packed.

Didn’t have breakfast. For where we was going location was fine.

Stayed in December 2023

Check in times. Had to wait 2 hours despite hotel being pretty empty. Would expect more if price was much higher

Good value for money at under £45 for decent room and all you can eat breakfast. It is dated and could do with some TLC but it was very comfortable.

Stayed in December 2023

Beds and shower no water pressure

Stayed in December 2023

Bit cold in the room

Stayed in December 2023

Bit dilapidated

The hotel is In a convenient location

Stayed in November 2023

There was a dripping noise outside our window all night, sounded like a big ticking clock

Location, price & parking

Stayed in December 2023

Nothing its OK

I reviewed the other week , but I like it, its traditional . Staff are always nice , there seems to be things going on like buffets music etc absolutely no issues

Stayed in December 2023

The room was very small I paid extra for a sea view but was looking over at a building with a bit of sea to one side also the jacuzzi bath did not work

It’s location to a tram stop

Stayed in November 2023

Room decor tied and dated, noise from kitchen fans until midnight and again from 5am, broken window, cold and drafty

Great staff, breakfast plentiful and delicious

Stayed in November 2023

Room cold at first, with one of the two radiators not working and a window stuck open. Confusion as usual about check-in time, Late time given (4pm) but then when booking a drop-down box asks what time you want to arrive - we said 2-3 and turned up then but were told to wait until 4pm. Booking.com need to sort this out - is the box still there because of extra time needed during Covid? It is a source of confusion and irritation.

Staff very friendly Parking nearby

Stayed in November 2023

Nothing

Its just decent value for money. Then add the entertainment. There was alot on when I stayed for a few days and the people there loved what was going on entertainment wise.

Stayed in November 2023

New bathroom. Bed quilts narrow.Breakfast very good and also buffet dinner Parking no problem and free. Old Victorian hotel which is expensive to maintain, hence the low price per room.Beer only £3 from 5.30 to 8.30pm for guests-Carlsberg and John Smiths.£4.75 other times. Trams right outside for £6 daily ticket.

Stayed in November 2023

Very run down curtains hanging off the rail, Carpet thread bare Bath was horrendous and so was the flooring

Breakfast and location

Stayed in October 2023

The room by comparison was poor. Bedroom small and in need of decoration. Faded paint work. Windows dirty with very dated curtains. The bathroom was in awful condition. I struggle to understand how a hotel group like this could have an inspection system that deemed it to be of standard. Rotten silicon around around the wall to floor joins and bath. Holes in the wall. Shower rail held together with masking tape. Ceiling light hanging down over the bath. The bath taps appeared to be being held in place by isopon. The towel rail had several holes drilled near the mountings where presumable earlier rails had been. These had not been filled and some even had the old rawl plug still inside and faulty towers'esk the current rail isn't even level. Could be made a lot better with a couple of £100 spent.

The public areas of the hotel were very nice with well maintained period decor. The bar, reception and restaurant having beautiful panelled walls and ornate ceilings.

Stayed in November 2023

Nothing major but room had some wall paper coming off the middle of wall. Softer pillow options in the wardrobe were still quite firm but was still okay.

Love the aesthetic, nice and cozy. Staff were lovely:)

Stayed in November 2023

Room with window that opened

room was clean and quiet

Stayed in October 2023

busy hotel nothing

My room was ok but istruggled to open the door stuck. Jenny in housekeeping was great ensuring when i left she kept my green folder in lost and found whre she could get it for me. Riann was great on reception as was Johnny getting me a room move once a tour group had left.

Stayed in September 2023

room near lift.

Im disabled struggle to walk. i was incorrectly given a room whos door was stuck i couldnt open. Riann on reception was able to get me a room which i could get into without step into bathroom. I would like to thank both johnny and Riann on reception for their help in getting a room near the lift which was accessable for me.

Stayed in September 2023