The room had black mould in the bathroom - sides of the bath, ceiling, dirty cushions on the beds, a old random sock next to the bed

Close to where we needed to be, nice welcome, TV good quality

Stayed in November 2023

Outdated, mould on the walls in the bathroom and the toilet holder was falling off.

Close to shops and food places

Stayed in November 2023

No charging or plug sockets by the bedside table or bed area. All sockets are by the TV/Kettle

Very friendly and helpful staff

Stayed in November 2023

Decor very tired, clear gap to the outside world between the window & the frame.

Bed was really comfy, plenty of parking, handy for Stoke on Trent & close to Alton Towers at a reasonable price.

Stayed in November 2023

Breakfast started too late so we had to miss it. The rooms need a bit of TLC

Convenient for Alton Towers, mostly the staff were friendly.

Stayed in November 2023

Blood in the bathroom was not a good look, but it was easy enough to clean up myself. The room and hotel was generally tired but comfortable. The restaurant was a bit lairy. I was not keen on the food but it was cheap. A curry and a pint for 7 quid.

It looks like this was a very nice Hotel twenty years ago. It is still comfortable but somewhat tired. The room had a big telly and the room was warm. Staff were pleasant. The shower worked well but the enamel had been chipped off the bath in my room.

Stayed in November 2023

rooms are a bit dated but clean

ideal location for Alton Towers trip and great location for food and drink

Stayed in November 2023

Was basic and bathrooms weren’t great at all

Good price

Stayed in October 2023

The room had and awful smell. The mold on the ceiling. The loose toilet seat and the bit at the bottom of the sink fell off during the night.

The restraut and location.

Stayed in November 2023

The wall is a bit thin and quite noisy from the car park.

Excellent location. Easy to find. McDonald opposite the hotel, Tesco on the other side so very convenient. The staff are amazing, very helpful and friendly. Room is a bit tired, can do with some update. But for the price you paid, can't complain too much. Great value for money in the restaurant and food was good too. Will stay again.

Stayed in October 2023

Bit outdated and run down but not terrible for an overnight stay.

Good location, spacious double room. Good restaurant linked to hotel which was reasonably priced. Hotel was as expected for price paid.

Stayed in October 2023

Rooms a little tatty, in need of some general work. Windows had large gaps in for drafts and one morning there was no hot water

Good location and nice food

Stayed in October 2023

Very dated - rooms would benefit from a refurb.

Lovely staff and good food at the on-site pub.

Stayed in October 2023

The food was substantial but poor quality. It was fast food really and spoilt an otherwise nice stay.

The hotel was comfortable and provided all facilities. It was too far from town but there was plenty of parking.

Stayed in October 2023

Fire alarm tripped by staff at 2.30am, no apology given.

Water pressure was AMAZING!! Comfortable mattress. Ability to order from hungry horse pub to your room was a bonus. Walking distance to tesco and mcdonalds.

Stayed in October 2023

Bath room needs some repair Sink was blocked and toliet seat loose but was fixed when reported. Loo roll holder and shower gel holder not attached, Loose skirting

Friendly staff, lovely food and great location for Alton Towers

Stayed in October 2023

Good stay ,had dinner in evening and that was good too. Would have booked for 2nd night but they were fully booked.

Stayed in October 2023

The room is very dated. The corridors are very dated. The room amenities are very basic

The beds are comfy. It is nice to have an on site pub with access to the hotel without going outside. It was nice to have a late checkout

Stayed in October 2023

Rooms very much in need of attention we stayed in room 5, the bathroom floor felt like walking on a mattress as I believe had got very wet and I think was rotten, the door caught the floor as it had obvious swollen. Mould in bathroom and around windows.

Staff were lovely, food in restaurant was good.

Stayed in October 2023

The furniture in the room was very dark in colour and very shabby. Plastic skirting boards in the bathroom were separating from the wall. Bathroom clean but very dated. Couldn't get plug out of sink to empty it, so had to wash under bath tap next morning

Room was clean and the bed very comfortable. Food was great and good value for money ie. reasonably priced

Stayed in October 2023

Didn't like the spider we found sat on one of the beds as we first walked in the room. Also want a fan of how thin the walls were so you could here everyone else in the hotel

Parking was good and rooms were fairly good. Water in the shower was nice and warm and the water pressure was good too. Good location for a hotel when visiting Alton Towers

Stayed in October 2023

noise from other guests. restaurant was poor and very very noisy far too noisy

staff & room

Stayed in October 2023

Room dirty in places. Mattress dipping and sagging

Breakfast was good

Stayed in October 2023

Our room had black mould above the windows and they were also very thin.

Had a hungry horse attached to it was has really handy. Also close to the motorway.

Stayed in October 2023

Decor was a bit tired in places. No air-con in room. Some noise from room above, but was bearable.

Stayed here to be close to Alton Towers (about 20 min drive). Clean good-sized room with good facilities. The bed was very comfortable, and the shower was powerful and hot. Great breakfast included with lots of choice and fresh options. Restaurant is great and very reasonably priced with big portion sizes and you can download an app which allows you to order food and drinks to your room at no extra cost.

Stayed in September 2023