20 Great Cumberland Place, Westminster Borough, London, W1H 7DL, United Kingdom
#569 of 1,010 hotels in London
Guests' ChoiceBased on 392 hotel reviews
7.8Cleanliness
8.1
Comfort
8.2
Location
9.6
Facilities
7.7
Staff
8.8
Value for money
7.7
Free WiFi
8.5
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End of dialog contentReviewed: 28 April 2024
Bilal
PakistanLifts were not proper
Location was awesome . Room was big enough to accommodate
Stayed in April 2024
Reviewed: 25 April 2024
Claire
United KingdomI would have liked to have the option of breakfast at the hotel but it's available nearby instead at another hotel.
The hotel very kindly upgraded us to a suite which was a lovely surprise and a great room. Complimentary tea and coffee allday in the lounge is a nice touch .
Stayed in April 2024
Reviewed: 22 April 2024
Matija
Slovenia/
Doesnt look like much, but rooms are very clean. Staff is very nice (shout out to Dunia). Helpful and readily available. First impression is not great, but hotel is way nicer then the first impression!
Stayed in April 2024
Reviewed: 22 April 2024
Andrew
United KingdomNothing.
Location and room.
Stayed in April 2024
Reviewed: 22 April 2024
Pakaporn
ThailandGreat location, paid £30 for early check in and got a room upgrade which was worth it!
Stayed in April 2024
Reviewed: 21 April 2024
Amy
United KingdomI travelled with my 6 year old who goes to bed by 7pm. I planned to have bath and read a book while she slept, but the glass frosted door meant that the bathroom light filled the bedroom with light even with the door closed. In any other situations this wouldn't have bothered me at all, and all in all is a petty compliant given that everything else was great.
The location was great, 2 mins walk to the tube, and main bus links. Perfectly located to explore central london. The staff were friendly and welcoming and the room was spacious and offered everything we needed.
Stayed in April 2024
Reviewed: 19 April 2024
Martine
Francegood location - very good choice for breakfast - very friendly staffI don't
Stayed in April 2024
Reviewed: 19 April 2024
Brian
AustraliaLocation was great and the staff were very friendly
Stayed in April 2024
Reviewed: 14 April 2024
Feyzi
TurkeyIt does not look fancy at first but the location makes up for it
The location was superb. The staff were very polite and helpful. Complimentary water, tea and coffee is a big bonus. The room was spacious and housekeeping was spot on.
Stayed in April 2024
Reviewed: 8 April 2024
Roisin
IrelandLocation excellent. Staff very helpful. Beds very comfortable. Very quiet at night despite central location. At top of Oxford street for shopping. Hyde park across road. Walking distance to Buckingham palace, Westminster for sightseeing.
Stayed in April 2024
Reviewed: 8 April 2024
Elizabeth
United KingdomGood location.Welcome from staff very good.Room comfortable and quiet even with overlooking busy street.
Stayed in April 2024
Reviewed: 7 April 2024
Robert
PortugalNo bar
Everything
Stayed in April 2024
Reviewed: 7 April 2024
Jacqueline
CanadaLocation was excellent - walkable to Hyde Park, Oxford Street. Staff were always very friendly and helpful. Room was very comfortable.
Stayed in April 2024
Reviewed: 5 April 2024
Eleni
GreeceNo plugs next to bed, no shower head.
Very friendly staff, nice atmosphere, clean, spacious and comfortable.
Stayed in April 2024
Reviewed: 4 April 2024
Giulio
ItalyToilet access from the reception (we had to walk 2 mins to reach it)
The receptionist was really kind and provided us with an upgrade of 2 rooms out of 3. Room was comfortable and position is really perfect
Stayed in April 2024
Reviewed: 4 April 2024
Lindsay
CanadaBeds were a bit soft for us, but the room was spacious
Location to the Underground , staff super friendly and helpful!
Stayed in April 2024
Reviewed: 1 April 2024
Chantel
JerseyThe kettle wasn't fitted in the correct location and the dust bin hadn't been emptied from previous guest, but this I think was down to the location underneath the desk.
Hotel was in a great location. Liked the option to have a second breakfast free if housekeeping service wasn't used.
Stayed in April 2024
Reviewed: 31 March 2024
Cheralynne
United KingdomThere's no bar in the hotel
Lovely large room very comfortable bed
Stayed in March 2024
Reviewed: 29 March 2024
Anna
United KingdomBathroom needed updating
Location was excellent. Staff very friendly and helpful. Food in then Sound bar excellent and with the 25% off was a nice bonus.
Stayed in March 2024
Reviewed: 27 March 2024
Apostolos
GreeceNothing negative
The amazing personnel!!! Extremely helpful, kind and generous.
Stayed in February 2024
Reviewed: 18 March 2024
Alice
United KingdomConfusing layout, queries were not answered very quickly
Great location, spacious room
Stayed in March 2024
Reviewed: 17 March 2024
Tudor
United KingdomA bit pricey for what it is.
The staff was lovely. Thank you Dunia for making our check in extra nice. Location is fab
Stayed in March 2024
Reviewed: 15 March 2024
James
United KingdomBit pricey compared to more modern hotels, however this can be forgiven by the way the excellent colleagues speak to everyone and the great service they give.
Great location, Mohammed was excellent at the reception desk when I arrived with my young daughter a little early to check in but he got me our room 👍🏻
Stayed in March 2024
Reviewed: 11 March 2024
Gottschalk
GermanyPrice is very high.
Service, kindness of the stuff, location of Hotel, equipment in room
Stayed in March 2024
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