Reviews of Thistle London Trafalgar Square 4 stars
Whitcomb Street, Trafalgar Square, Westminster Borough, London, WC2H 7HG, United Kingdom
#447 of 1,009 hotels in London
Guests' ChoiceReview score
Based on 2836 hotel reviews
8.0Score breakdown
-
Cleanliness
8.3
-
Comfort
8.3
-
Location
9.7
-
Facilities
7.8
-
Staff
8.7
-
Value for money
7.5
-
Free WiFi
8.3
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 1 May 2024
Jean
United Kingdom6 reviews8.0“Very enjoyable.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Dining room chairs in very poor condition. Poor quality toilet paper. Hand wash is very drying on the hands.
Amazing location. Very clean and comfortable room. No outside noise at all. Lovely breakfast. Very comfortable beds. Helpful staff.
Stayed in April 2024
-
Reviewed: 30 April 2024
Linda
United States7 reviews9.0“This nice accommodation with a very lovely staff was very pleasant.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
I cannot think of anything to dislike.
The breakfast was great with lots of choices for varied tastes. The staff in the breakfast room was so friendly and gracious.
Stayed in April 2024
-
Reviewed: 29 April 2024
Karen
United Kingdom1 review7.0“too much struggle trying to get in and out when disabled with mobility issues is a no no”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
the lifts are too small for disabled customers, there are no ramps for disabled customers, the food was horrid, dry bacon dry sausage, no fridge in the room,
Stayed in April 2024
-
Reviewed: 28 April 2024
Jacqueline
United Kingdom1 review7.0“Staff excellent, for an executive room, bathroom to small!”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 2 nights
- • Submitted via mobile
Bathroom way to small
Large bedroom area
Stayed in April 2024
-
Reviewed: 24 April 2024
Sajeev
United Arab Emirates9 reviews1 helpful vote8.0“spacious rooms and facilities was good.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
room carpets need better cleaning and room acoustic has to be improved since the sound (conversations) from adjacent rooms was disturbing.
check in was easy and staffs were very friendly.
Stayed in April 2024
-
Reviewed: 22 April 2024
Duncan
United Kingdom14 reviews2 helpful votes8.0“Would stay again, definitely, and hopefully Thistle will correct the few things that were wrong.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Breakfast was ok but the orange juice was poor and the fried eggs had been standing around for a long time and were hard. The worst bit was that the floor was covered in crumbs. The tables were clean but we saw that when the customers left all the crumbs were swept on to the floor and not cleared up.
Location was brilliant and quiet. Room, bed and en suite very good. Staff were excellent, bright, cheery and helpful.
Stayed in April 2024
-
Reviewed: 20 April 2024
Klaus
Germany24 reviews4 helpful votes9.0“Would book it again”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted via mobile
Outdoor air conditioning fan on the building quite noisy.
Very friendly personal, hotel centrally situated with major London highlights in close proximity, the wide offers for breakfast. View from the room. And: Special arrangement for our wedding day!
Stayed in April 2024
-
Reviewed: 19 April 2024
Michelle
United Kingdom3 reviews9.0Superb- • Business trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
The only downside, nothing major just the steps leading to the lift to get to the room is akward when you have one or more case. Maybe a little ramp would help.
Great hotel, lovely comfy beds and Staff were lovely.
Stayed in April 2024
-
Reviewed: 18 April 2024
Jan
Finland20 reviews7.0“Jan W”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Staff had a bit "just working here" mentality.
Location was excellent.
Stayed in January 2024
-
Reviewed: 17 April 2024
Alan
United Kingdom1 review8.0“Great locations friendly staff”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
The cleanliness of the room was disa
The location was excellent and the staff were friendly and very helpful
Stayed in March 2024
-
Reviewed: 17 April 2024
Lianas
Switzerland82 reviews23 helpful votes8.0“Great location in the heart of London”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 8 nights
I expected a bit more from the Standard Twin Room. It was dark, stuffy and cold many times in the room. There was hair in the bathtub upon arrival and hair on the mugs in the room - not cool. For a four star hotel and the price paid, I expected much more.
No doubt the location is the main plus here. Just betweeen Trafalgar Square and Soho and Covent Garden and near Picadilly Circus, yet not a loud street. Good breakfast, comfortable beds, reasonable stay.
Stayed in April 2024
-
Reviewed: 15 April 2024
Yao
Ireland6 reviews9.0“Great location, room is clean, red is comfortable.”- • Leisure trip
- • Group
- • Executive King Room
- • Stayed 1 night
Great location, walking distance to attractions. Great staff and friendly, room is clean and bed is comfortable. Room is not a great side for 3 people, other than that was a great experiences. Definitely stay again, LOCATION!
Stayed in April 2024
-
Reviewed: 14 April 2024
Tony
United Kingdom1 review8.0“Hotel was ideal for where I needed to be in the evening.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
awkward getting in and out of the lift when you are carrying cases and have to us your card to operate the lift. When checking in seemed to take and age although I had dropped my luggage off earlier.
Room was adequate for what it was needed for Location was ideal for the places I needed to visit. Breakfast was excellent hot and good selection available.
Stayed in April 2024
-
Reviewed: 13 April 2024
Milena
Croatia24 reviews6 helpful votes8.0Very good- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
bit outdated
location
Stayed in February 2024
-
Reviewed: 11 April 2024
David
United Kingdom5 reviews1 helpful vote8.0“Great staff clean friendly. Clean rooms”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The smoke alarm flashing all night
The staff were nice and friendly
Stayed in April 2024
-
Reviewed: 10 April 2024
Wendy
United Kingdom4 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Central.
Stayed in April 2024
-
Reviewed: 10 April 2024
John
United States7 reviews8.0“Great location.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 4 nights
Size of room with no place for one, let alone two open suitcases.
Clean. Comfortable bed. Small room with no place for open suitcases. Quiet. Very good breakfast.
Stayed in April 2024
-
Reviewed: 9 April 2024
Gail
United Kingdom7 reviews1 helpful vote7.0“Great location for sightseeing and easy access to the stations, restaurants and theatres.”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Booked twin room had double. minimal tea & coffee making sachets in the room. Lifts were often busy and very small.
Location
Stayed in April 2024
-
Reviewed: 9 April 2024
Kezza23
Australia80 reviews7 helpful votes7.0“Good location but overprices”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 2 nights
Time it took for asking for basic room requests. We had no tissues nor toiletries nor coffee for the coffee machine. We asked three times before we received any of the items. The price for the hotel was not good value considering the room size, the service and care factor given. The corridors were not flat. You needed to lift your bags three steps then down three steps, walk a few metres and then repeat the process until you got to your room. Not easy struggling with your bags.
Location was excellent. Close to Trafalga Square, Piccadilly train station and buses. Breakfast was good. Shower pressure was excellent.
Stayed in April 2024
-
Reviewed: 9 April 2024
Alan
United Kingdom21 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Feeling like a tired hotel now
Location
Stayed in April 2024
-
Reviewed: 8 April 2024
Naim
Israel1 review7.0Good- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 6 nights
- • Submitted via mobile
Although we booked and paid for executive king, the room and bathroom were relatively old (not renovated). The window was on the back side with sounds of engines 24/7. The cleanliness was poor until we touched the reception and then it changed.
Excellent location Comfortable bed
Stayed in April 2024
-
Reviewed: 8 April 2024
Gwen
United Kingdom10 reviews9.0“Very enjoyable sorry only one night. Hope to return”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
Unfortunately long wait after checking in ,before room was ready. Assume staff problems but this didn’t really spoil the trip
Excellent staff. Luggage storage whilst sightseeing. Good choice for breakfast
Stayed in April 2024
-
Reviewed: 7 April 2024
Debra
United Kingdom12 reviews1 helpful vote8.0“Central location amazing”- • Leisure trip
- • Family with young children
- • Executive King Room
- • Stayed 2 nights
- • Submitted via mobile
Inconvenience of not having the room I booked
Location amazing
Stayed in April 2024
-
Reviewed: 7 April 2024
Lynda
United Kingdom15 reviews1 helpful vote9.0“An excellent hotel right in the heart of London but peaceful and quiet. Couldn't be better!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
Better shower - the water didn't flow very well and the bathroom was chilly.
Lovely staff - so friendly and helpful. Really fantastic location and the rooms quiet. Bed was really VERY comfortable!
Stayed in April 2024
Guests also reviewed these properties:
-
Avonmore On The Park Boutique HotelSydney, Australia
-
Le Saint AubertLe Mont Saint Michel, France
-
The Boathouse ApartmentsAirlie Beach, Australia
-
Hotel Abácie & WellnessValašské Meziříčí, Czech Republic
-
La Plage de Boracay ResortBoracay, Philippines
-
DeMira HotelSurabaya, Indonesia
-
Azzurra HomeRome, Italy
-
Easton CourtChagford, UK
