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  5. Reviews of Thomas Ingoldsby Wetherspoon

Reviews of Thomas Ingoldsby Wetherspoon

5-9 Burgate, Canterbury, CT1 2HG, United Kingdom

#20 of 27 hotels in Canterbury

Guests' Choice

Review score

Based on 1368 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.3

  • Facilities

    8.6

  • Staff

    8.6

  • Value for money

    8.6

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 29 April 2024

    7.0
    Would not go here again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It felt claustrophobic. If I would have been told that potentially we would of had a sky light by a window I would not ave booked ths hotel. It made feel uncomfortable plus there was no curtain on the skylight or blind

    Location was good

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    Far exceeded expectations
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    It was a little noisy as people were drinking on the street until 1am, but it wasn't too bad.

    Far exceeded expectations. The staff were exceptional. We had a feeling that a Wetherspoons hotel might not be so good, but it was much better than we had thought it would be.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    9.0
    Sightseeing and meeting up with family.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Found staff on the Saturday night of our stay in top bar slow and rude. To busy chatting with friends.

    Nice and central to all we wanted to do. Breakfast was lovely and staff at Breakfast were helpful. Beautiful view from our room.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    9.0
    Great location very good value
    • Leisure trip
    • People with friends
    • Double or Twin Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Noisy bathroom fans throughout

    Spacious accommodation with great staff good food and booze.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Weekend
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No window.

    Comfortable space in the center of the city. I would recommend it for 2 nights but no for longer for those can stay without a window. Overall pleasant.

    Stayed in January 2024

  • Reviewed: 10 April 2024

    8.0
    A comfortable stay, but perhaps a bit too expensive. But it is a tourist destination I suppose.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Booking in took far too long, staff not quite sure what to do. Perhaps a dedicated area away from the glass collection area would also help.

    Convenient for the city’s attractions and shops

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    It would be better if staff were more welcoming at breakfast. The door into the restaurant was locked at first. Staff could acknowledged hotel guest like they do in normal hotels, i.e. approach you first, good morning, where would you like to sit, here’s our menu, show where coffee machine is etc - instead I found myself trying to figure it out as a new customer.

    Food was OK - scrambled eggs on toast. Good value for money. Coffee was good.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was cold and took along time to warm up

    Overall very pleased with our room no noise from room 105 and a lovely gesture of biscuits water and hot chocolate good value for money

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    Very nice
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Parking nearby very expensive, £90 for three days. Perhaps suggest some cheaper options when making bookings

    Staff, food, size of room

    Stayed in April 2024

  • Reviewed: 30 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Central location, helpful staff, clean room, convenience of pub downstairs for food and drinks, great shower and bathroom.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Room, location.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Great location, facilities and good price
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Check in was chaotic as it was a busy Saturday afternoon and was a bit complex as I’d booked 4 rooms on one card and we needed to separate the liability to the various people staying in the rooms but that wasn’t possible apparently…

    Location, cleanliness, facilities

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very clean, comfortable, enjoyable stay
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Check in was a bit chaotic and took longer than desired as it was a Saturday afternoon, other than that very good experience

    Location, comfort, cleanliness

    Stayed in March 2024

  • Reviewed: 21 March 2024

    9.0
    Located within the city centre. Would recommend staying here.
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night

    The hotel's restaurant and pub can be quite noisy in the evenings.

    Hotel Room is very spacious with good facilities and plentiful amenities. Staff is very accommodating and friendly and quick to serve. The location of the hotel is within the city center so that earns bonus points.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    Great value and very comfortable
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    AC was very loud but did keep the room at a nice temperature. Some strange very loud banging noises in the early evening. Made the whole room shake.

    I had a lovely big room with a view of the cathedral. Tea, coffee, hot chocolate provided also.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The air con unit was blowing out hot air one minute and the cool air the next was a bit cold during the night

    The room was nice and spacious

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Great, comfortable central location as a basis to easily explore Canterbury.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    If the room was a little bigger.

    Location, tidy, well equipped.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Excellent
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    My request wasn’t in the room.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Some extra noise than normal, but it's a pub, so we took it as a part of the experience.

    The location and the experience to stay literally above a pub, very British.

    Stayed in January 2024

  • Reviewed: 3 March 2024

    8.0
    Lovely weekend in a great central location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No parking

    Great central location , large room with good facilities

    Stayed in March 2024

  • Reviewed: 26 February 2024

    7.0
    Great location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Nothing

    Location is great and our room was very spacious. Although it's a very busy pub, we couldn't hear anything from our room.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    7.0
    Great place to stay but staff seem too busy to meet standards
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    We requested a double bed but the room had twin beds. When we brought this to the staff's attention, we were promised the beds would be joint, which never happened. After the first of two nights we were at the hotel, our room was cleaned quite poorly - stains and hair left in the bathroom, beds were hastily covered with the duvets but not properly done. In defense of the staff, it looks like they are terribly busy, probably due to understaffing, The reception is manned by the same people who handle the orders at the bar, which is always pretty full.

    The location is just perfect. It's bang in the city centre and you have all you need around you. The room was really nice, and very clean when we arrived, the beds were comfy, the shower was excellent. It's a lovely building with a pub on the ground floor, a bar on the first floor, and hotel rooms on the second floor, but the rooms are pretty quiet even though you may hear some patrons leaving loudly up until 1am.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    Nice little birthday break for hubby
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Car parking nearby cost us £50 which the hotel could've made a deal with the local council to incorporate if staying at hotel.

    Right near everything within walking distance.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Awful bed but clean room
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Check in, dirty communal areas, bed was 2 singles put together - uncomfortable if you happened to be in the middle- .myself and partner had to sleep on our own sides to avoid this

    Nice room', good size, lovely bathroom

    Stayed in February 2024

Showing 1 – 25

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