5-9 Burgate, Canterbury, CT1 2HG, United Kingdom
#20 of 27 hotels in Canterbury
Guests' ChoiceBased on 1390 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.3
Facilities
8.6
Staff
8.7
Value for money
8.6
Free WiFi
8.2
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End of dialog contentReviewed: 2 September 2023
Michael
United KingdomEarlier check-in option. I don't mind paying for it.
Excellent location, right in the City centre. Quiet, comfortable room, overlooking Canterbury Cathedral. Amazing "water-fall" shower. Everything in the bathroom worked! Water, when needed was hot. Amazing, comfortable bed. Free Wi-Fi, a real plus. Air-con was very good & responsive. Room service each day, topping up tea/coffee, but also bottled water & luxury biscuits, (nice touch!) Ironing board etc, hairdryer, USB charger points & extra pillows, ( again, a nice touch.) Had breakfast each morning in the pub downstairs. Friendly staff & pretty much faultless food. All in all, a really nice 4 night stay
Stayed in September 2023
Reviewed: 29 August 2023
Jonny
United Kingdomcan't think of anything!
Room was incredibly cosy, clean with a touch of modern.
Stayed in August 2023
Reviewed: 29 August 2023
Valerie
United KingdomLack of parking.
Stayed in August 2023
Reviewed: 27 August 2023
Cameron
United KingdomGround floor bar staff were frosty. But once we found reception at 1st floor bar they were lovely.
Comfortable, spacious and clean. Couldn't hear the pub at all.
Stayed in August 2023
Reviewed: 26 August 2023
Sarah
United KingdomShame no parking or parking vouchers
Nice clean room
Stayed in August 2023
Reviewed: 26 August 2023
Paul
United KingdomBreakfast was tainted on one day by a pub customer disgusting behaviour which was dealt with.
Location
Stayed in August 2023
Reviewed: 25 August 2023
Jim
United KingdomNice place and central nice quiet room
Stayed in August 2023
Reviewed: 23 August 2023
Burkland
United StatesThere was some noise from construction outside, but that’s not the fault of the hotel.
The room was comfortable and large. We appreciate being allowed to bring our bicycles to the room . Appreciate the hotel helping us resolve a problem with Booking.com.
Stayed in August 2023
Reviewed: 17 August 2023
Trudy
United KingdomNothing
Good location, modern large bedrooms with tea and coffee facilities, very clean, quiet, would definitely stay again.
Stayed in August 2023
Reviewed: 17 August 2023
Tim
United KingdomComfy, large modern bedroom with nice bathroom
Stayed in July 2023
Reviewed: 17 August 2023
Diane
United KingdomThis was my third stay here, friendly staff, location great, all very good, would go back again.
Stayed in August 2023
Reviewed: 12 August 2023
Marian
United KingdomI couldn't make the taps work for a bath.
I was pleased because it was clean. I asked for more milk and t.bags, and got them.
Stayed in July 2023
Reviewed: 12 August 2023
Pam
United KingdomIt was unusual not to have a window to open but the ventilation worked well
The location was great for visiting the city and very comfortable bedrooms
Stayed in August 2023
Reviewed: 11 August 2023
Adrienne
United KingdomIt really wasn’t clear when booking that some rooms which had a sky light actually didn’t have a window. This is due to the rooms facing the cathedral and planning permissions. But, the room was large, airy, and bright, but, do not make the mistake we did at thinking we’d also have a window with the additional skylight! It is important to comment that I’ve never felt so relaxed in a room before! So, an odd plus point for not having a window!!
We loved the comfort, friendliness, cleanliness and general atmosphere. The double bed was very comfortable and the shower was amazing.
Stayed in August 2023
Reviewed: 10 August 2023
Dani
United KingdomThe pillows are very hard and uncomfortable. It was noisy at closing time, and people were slamming doors and being loud first thing in the morning, which woke us up. Took me a while to work out how to turn the bedside light switches off as not obvious.
Nice big room, very clean. Perfect location. Staff were very helpful. It's a Spoons Hotel, so it has decent food, which is affordable. They let us keep our luggage there for free after we had checked out.
Stayed in August 2023
Reviewed: 8 August 2023
Annette
Netherlandsfriendly staff
Stayed in August 2023
Reviewed: 7 August 2023
Garry
United KingdomYou have to walk through the bar and eating area to access your room. The combined bar and eating area can be very noisy. There was no separate quieter area for eating a meal.
The room was bigger than usual in hotels and well equipped with tea and coffee. There was also an iron and ironinig board in the room.
Stayed in August 2023
Reviewed: 5 August 2023
Steve
United KingdomThe food was adequate. The noise at night was dreadful.
The room was a good size and as good as we've stayed in....
Stayed in August 2023
Reviewed: 2 August 2023
Lauren
United KingdomRoom was clean and comfortable
Stayed in July 2023
Reviewed: 31 July 2023
Noor
JordanAll is very good.
Stayed in July 2023
Reviewed: 31 July 2023
Karolina
United KingdomNo parking available.
Great value! Clean and nice room and bathroom in a very central location.
Stayed in July 2023
Reviewed: 28 July 2023
Lindsay
United Kingdomwoken early by barrel delivery and internal fire door’s banging closed
size of the room, cleanliness and location
Stayed in July 2023
Reviewed: 21 July 2023
Hermogenes
United KingdomWe stayed Room 108, the cold water on the shower is not working. Please fix it.
It's in the heart of the city. The St.Augustine's Abbey and the Canterbury Cathedral are just stone throw away, Nice pub downstairs but you can't hear any pub noise. Great Wetherspoon food.
Stayed in July 2023
Reviewed: 21 July 2023
Augustine
United KingdomRooms need to be cleaned better as surfaces very sticky. It was a bit noisy at night but thankfully, it didn't last too long.
Staff very friendly and helpful. Nice biscuits in room and shower good.
Stayed in July 2023
Reviewed: 20 July 2023
Debra
United KingdomStaff were very helpful
Stayed in July 2023
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