5-9 Burgate, Canterbury, CT1 2HG, United Kingdom
#20 of 27 hotels in Canterbury
Guests' ChoiceBased on 1378 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.3
Facilities
8.6
Staff
8.6
Value for money
8.6
Free WiFi
8.2
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End of dialog contentReviewed: 16 May 2024
Kelly
United KingdomPerfect location. I've always wanted to stay in a wetherspoons pub and it didn't disappoint
Stayed in May 2024
Reviewed: 15 May 2024
Trevor
United KingdomLarge room plenty of space. Good bathroom, water just right
Stayed in May 2024
Reviewed: 13 May 2024
Helen
United KingdomBar hard flooring sticky, but otherwise everything was excellent.
Size of room. Location central, but very quiet room with cathedral view. Great facilities in room & very clean.Helpful staff.
Stayed in May 2024
Reviewed: 6 May 2024
Gwibong
United KingdomBar noise. But I already expected that because the hotel is on the top of a bar. And it was a bank holiday weekend, I cannot complain for that too much. But if you are sensitive to the noise, ask for a room that has windows away from the bar entrance.
-Great location -Helpful staffs -The fact that you can see the cathedral from your window -When the fire alarm went off at 1 am, a staff came upstair to wake everybody up, explain the situation, and apologized right away when it was turned out to be a false alarm. After few hours, a letter delivered to the room apologizing for the fire alarm going off falsely, explaining the reason why it was triggered, and offering a free breakfast as a compensation. The problem-solving process was very swift and transparent, and I was not even annoyed that much because I would rather wake up to the false alarm than die in my sleep because of the fire. Thank you to all the staff members who were working that day.
Stayed in May 2024
Reviewed: 30 April 2024
Melissa
United KingdomWe were told that there were no fire drills planned so if the alarm went off to vacate... the alarm woke us up the next day, we vacated the room like we'd been advised but no one else did and we had to walk through a pub of people in our nightwear! The cleaners saw us leave the room and go down the fire exit but didn't say anything to us about not needing to evacuate.
Nice big room with a view of the Catherdral
Stayed in April 2024
Reviewed: 29 April 2024
Luella
United KingdomIt felt claustrophobic. If I would have been told that potentially we would of had a sky light by a window I would not ave booked ths hotel. It made feel uncomfortable plus there was no curtain on the skylight or blind
Location was good
Stayed in April 2024
Reviewed: 29 April 2024
Graham
United KingdomIt was a little noisy as people were drinking on the street until 1am, but it wasn't too bad.
Far exceeded expectations. The staff were exceptional. We had a feeling that a Wetherspoons hotel might not be so good, but it was much better than we had thought it would be.
Stayed in April 2024
Reviewed: 28 April 2024
Jeannette
United KingdomFound staff on the Saturday night of our stay in top bar slow and rude. To busy chatting with friends.
Nice and central to all we wanted to do. Breakfast was lovely and staff at Breakfast were helpful. Beautiful view from our room.
Stayed in April 2024
Reviewed: 18 April 2024
Chris
United KingdomNoisy bathroom fans throughout
Spacious accommodation with great staff good food and booze.
Stayed in April 2024
Reviewed: 12 April 2024
Dimo
GreeceNo window.
Comfortable space in the center of the city. I would recommend it for 2 nights but no for longer for those can stay without a window. Overall pleasant.
Stayed in January 2024
Reviewed: 10 April 2024
Emslie
United KingdomBooking in took far too long, staff not quite sure what to do. Perhaps a dedicated area away from the glass collection area would also help.
Convenient for the city’s attractions and shops
Stayed in April 2024
Reviewed: 8 April 2024
Kurt
United KingdomIt would be better if staff were more welcoming at breakfast. The door into the restaurant was locked at first. Staff could acknowledged hotel guest like they do in normal hotels, i.e. approach you first, good morning, where would you like to sit, here’s our menu, show where coffee machine is etc - instead I found myself trying to figure it out as a new customer.
Food was OK - scrambled eggs on toast. Good value for money. Coffee was good.
Stayed in April 2024
Reviewed: 7 April 2024
Sonja
United KingdomRoom was cold and took along time to warm up
Overall very pleased with our room no noise from room 105 and a lovely gesture of biscuits water and hot chocolate good value for money
Stayed in April 2024
Reviewed: 4 April 2024
Gregory
United KingdomParking nearby very expensive, £90 for three days. Perhaps suggest some cheaper options when making bookings
Staff, food, size of room
Stayed in April 2024
Reviewed: 30 March 2024
Rosalind
United KingdomCentral location, helpful staff, clean room, convenience of pub downstairs for food and drinks, great shower and bathroom.
Stayed in March 2024
Reviewed: 27 March 2024
Kevin
United KingdomRoom, location.
Stayed in March 2024
Reviewed: 25 March 2024
Andrew
United KingdomCheck in was chaotic as it was a busy Saturday afternoon and was a bit complex as I’d booked 4 rooms on one card and we needed to separate the liability to the various people staying in the rooms but that wasn’t possible apparently…
Location, cleanliness, facilities
Stayed in March 2024
Reviewed: 25 March 2024
Andrew
United KingdomCheck in was a bit chaotic and took longer than desired as it was a Saturday afternoon, other than that very good experience
Location, comfort, cleanliness
Stayed in March 2024
Reviewed: 21 March 2024
Nesty
United KingdomThe hotel's restaurant and pub can be quite noisy in the evenings.
Hotel Room is very spacious with good facilities and plentiful amenities. Staff is very accommodating and friendly and quick to serve. The location of the hotel is within the city center so that earns bonus points.
Stayed in March 2024
Reviewed: 20 March 2024
Jonathan
United KingdomAC was very loud but did keep the room at a nice temperature. Some strange very loud banging noises in the early evening. Made the whole room shake.
I had a lovely big room with a view of the cathedral. Tea, coffee, hot chocolate provided also.
Stayed in March 2024
Reviewed: 17 March 2024
Kimberley
United KingdomThe air con unit was blowing out hot air one minute and the cool air the next was a bit cold during the night
The room was nice and spacious
Stayed in March 2024
Reviewed: 17 March 2024
Gail
United StatesIf the room was a little bigger.
Location, tidy, well equipped.
Stayed in March 2024
Reviewed: 11 March 2024
Max
United KingdomMy request wasn’t in the room.
Stayed in March 2024
Reviewed: 7 March 2024
Gabriel
United KingdomSome extra noise than normal, but it's a pub, so we took it as a part of the experience.
The location and the experience to stay literally above a pub, very British.
Stayed in January 2024
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