As usual, there were some problems with issuing my invoice by the staff at the reception.

Another stay at this beautiful, historic building in Bethnal Green. It's not central but easily accessed by the Central Line and close to restaurants and bars, including Satan's Whiskers, which is a must-go stop every time.

Stayed in May 2024

Spacious rooms and very nice staff

Stayed in May 2024

The bed was comfortable but very low to the floor. There was bedside lighting but no bedside tables. I was afraid I would step on my glasses on the floor or knock over a water glass.

The room was spacious, with a lovely fireplace and a modern bathroom with plenty of places to plug in and charge devices.

Stayed in May 2024

‘Open plan” bathroom/ bedroom not really suitable for friends sharing a twin!

Spacious suite with large lounge and well equipped kitchenette.

Stayed in May 2024

Worst breakfast experience I’ve ever had. Overpriced and terribly cooked food.

Great location and great bars and restaurants close by.

Stayed in May 2024

Water in the pool was too cold

Excellent value for money

Stayed in May 2024

Some of the decor is tired Didn’t rate the breakfast that highly and cost £50 for 2 Would have liked our wedding recognised in some way Didn’t appreciate the service charge at the end

Lovely building big room nice bath and products quiet and slept well

Stayed in May 2024

The televisions need terrestial TV tuned in. Both sides of the bed need a bedside table The kettle and coffee machine need somewhere to plug in without having to move them to the floor in the corner of the room. The sofa could do with a couple of cushions. The mirror gets in the way of opening the toilet door and should be replaced by one on the wall. Hotel was further away from Shoreditch than we expected.

Beautiful building. Room was amazing design and we loved it. Staff were very friendly and helpful. Requests turned up in record time. Pool and gyn facilities were excellent.

Stayed in April 2024

Nice apartment

Stayed in March 2024

The location is not great - not in Shoreditch There was no option for early check-in despite requesting this. Some of the staff were not helpful. Rooms were very stuffy and was difficult to sleep. We had maintenance attend the room to fix it but it didn't make any difference.

Good sized room that was clean

Stayed in April 2024

Some tired appliances( taps wonky)

Breakfast not included

Stayed in April 2024

My only complaint was that there was filming going on out the back of the hotel in York Hall and so it was very very very noisy into the early hours (2am). I was also asked at checkout if I would consider giving a £15 tip to staff - I thought this a bit cheeky given I had paid nearly £300 for the room for a night. The service was good but the room / suite wasn't cheap so a tip on top of that was a bit much.

Loved the room, and the location. Staff were so friendly and helpful. We absolutely loved the pool, the bathroom and facilities in general. Great decor in the hotel.

Stayed in April 2024

They cheekily added an “optional” service charge.

Great location and a grand building. Large rooms.

Stayed in April 2024

Location was not ideal but still very close to city of London.

Stylish, spacious, clean, modern, beautiful building.

Stayed in April 2024

Opp a housing estate

Easy transport links

Stayed in April 2024

The staff is so friendly, the room was very nice decorated and clean. The "Art Deco" design makes the atmosphere classy

Stayed in April 2024

Rock hard bed ..no heating which apparently hasn't worked since January and tried adding a service charge wouldn't stay again

Stayed in April 2024

Nothing really- location might not suit everyone but only a short walk to the central line

Lovely room - very spacious and comfortable. Really felt at home. Luxurious setting

Stayed in April 2024

Not much really. The only thing I didn't like was the taps for the bath and shower are a little confusing in the room. Otherwise all good.

Modern, spacious, comfortable room with all the functionality and facilities you could want. Excellent mini kitchen and pleasant bathroom. The pool and gym were the highlight. Peloton bikes, a small weights area and a new pool that felt super luxurious in the middle of Bethnal Green.

Stayed in April 2024

Didn't like that the service charge for the cleaning staff is voluntary and shoved under the door the day you leave. I would rather this is included in the price and it is not additional.

Large, clean room with modern convenience

Stayed in April 2024

My son had to sleep on a tiny bed for his size

I loved the design of the place

Stayed in April 2024

The kitchen lacked some of the basic items , like a tea towel and frying pan , had to ask for a toaster which was supplied immediately and the kettle didn’t work for our stay , we were too busy to say so left that , the fridge didn’t close too well , seemed like some tlc needed , no instructions with the microwave to use as an oven , had to get maintenance out to fix phone but all sorted quickly , the room we had was right by the bar so that was really noisy with people late at night and we thought for having a child we would have been better placed somewhere quieter , the courtyard we were looking over was noisy with a wrestling match setting up well Into the evening and morning and that was disturbing but not hotels fault but was just a busy location , these things weren’t the worst just added up

Lovely self contained suite which was perfectly set up for the three of us with a 5 year old , nice living area and separate bedroom , spacious and clean , cleaned daily which was lovely and self contained kitchen for a short break away , staff were so helpful and attentive

Stayed in April 2024

Had to wait a little while to get checked into the room as they did not have our booking, but to be fair to them they dealt with it in a calm way and made us not worry about the mix up, it was sorted and compensated with a room upgrade so I can't complain.

Welcoming staff that upgraded the bedroom after they had trouble integrating our booking from booking.com onto their website. Ladies were friendly and recommended places to go eat before we went to the event we booked.

Stayed in March 2024

Little touches by the staff team let the experience down for me: persistent knocking at the door through the afternoon to see if room had been cleaned (surely they should know?); very slow and disorganised check in experience (7 staff behind the desks, but only two serving, very chaotically); then the kicker: an invoice put under my door at 530am on day of departure with several hidden costs! I asked the staff what these were and nobody could explain beyond “They are discretionary charges, you don’t have to pay”. Turns out the hotel charges EVERY GUEST an extra £10-£15 PER NIGHT without forewarning or explanation, on an unclear invoice - which DOESN’T say they are optional…I wonder how much money the hotel is making from guests who don’t notice/don’t feel confident to challenge these charges? A really under hand and sneaky approach that ultimately soured my experience.

Beautiful hotel and room, efferent location, great breakfast, really nice facilities.

Stayed in March 2024