Some people should not be allowed access to a shared kitchen

Stayed in November 2023

They didn't want to give me a bill, they don't replace the toilet paper, the other guests leave dirty pots and pans and no one takes care of it. The heater on the 3rd floor only worked and the beds are not very comfortable.

The place had a large kitchen to cook in, the room was cleaned weekly and the sheets were changed. It had well-equipped washers and dryers and the wifi was fast.

Stayed in October 2023

Loud guests disrupted 2 nights sleep, smell of drains in bathroom, noise from street. Communicate with owner almost non existent. Really disappointing.

Great location, close to train station, shops and walking distance to the hospital.

Stayed in December 2022

This is really a house of multiple occupancy where people live so you are actually moving into someone else's home which I found a little uncomfortable. There is a large communal kitchen but again I felt awkward using it as it was full of other people's every day living food, utensils etc. It all felt a bit like imposing myself on a young person's hostel. Initially there were no staff available except at the end of a contact centre phone line. I did get a direct phone number later. Also the window in my room looked out directly on to the street at only waist high so the blind had to be fully down for any privacy.

The room was a good size, clean and comfortable. It was decorated to a modern high standard and I liked having the little fridge in the room.

Stayed in July 2022

The accommodation was very clean and I will book again definitely but won't be in same room, I didn't get much sleep as window is by the road and car noise didn't allow me get much sleep.

It has everything you need, good location

Stayed in June 2022

Staff shared my mobile number into a whatsapp group with other people who aren’t in this country, (major data protection act breach?), remote didn’t work on the tv couldn’t turn the volume up on the telly, so could hardly hear it, the room was incredibly dark once you pulled down the blind due to all the walls being painted black.

Comfy bed. Glad you don’t have to carry around a room key and its a code for your room. Nice shower. Pleasant location

Stayed in June 2022

you can hear absolutely everything, due to the shared kitchen downstairs you could smell other peoples foods and the beds were rly low to the floor which wasn’t great! we always paid the same price as another couple we traveled with and they were left with a nicer room than us? which isn’t really fair considering we paid the same yet they were upgraded

lovely decor and nice as it was across from the pub

Stayed in April 2022

it was impossible to get Netflix working properly on the tv, the bed was super loud and the setup of people living there permanently wasn’t clear in the description.

code door access was very convenient. big kitchen space and decent sized room.

Stayed in May 2022

Since there are many different people coming in and out, you can hear doors being opened and slammed. People playing music loud. Someone left skid marks in the toilet. Value for money but wouldn't recommend getting shared bathroom. Also bring ear plugs if you plan on having an early night.

Was decent and good price. Location is next to Lidl and Sainsbury's. Also next to fast food places and barber shops. 20min walk from Stoke station too.

Stayed in May 2022

The kitchen sink was full of dirty utensils, checking in was a nightmare, opening the security lock was a nightmare, the location is terrible just in between shops ,the house smelt not fresh all stuffed and beddings smelt like thay had just been used ,I booked for a super double bedroom and I was given a small double bed which had stained white pillows,very old spring box mattress bed with springs sticking out which made out nights sleepless. Terrible and waste of money never recommend any one sensible to use this however desperate you may be in fact couldn't believe such terrible accommodation existed in places like the UK costing a fortune for nothing. Never to use Townhouse again,first time and last. Customer service is the worst you will ever get any where. They display fake pictures on their booking website and check you in completely different rooms,it's a fraud don't use

Completely nothing apart from the shower though it was a very small shower room.

Stayed in May 2024

Great

Great

Stayed in February 2024

Couldn't access property on the first night. I was told to sign details in an email which I never received, so didn't get the codes until late. I'd been trying to contact the property for over two hours and waited outside in the cold for a return phone call. I had to make alternative arrangements for the first night. It was quite noisy at night with doors banging and the traffic, though I know that can't be helped. I'm hoping I maybe able to get refunded for losing a night.

Ensuite was nice and the tea and coffee making facilities. It was near to town.

Stayed in January 2024

No parking permit so had to park miles away, WiFi wasn't the best

Good location, reasonable price. Very close to supermarket!

Stayed in October 2023

Not clean carpets were dirty and smelled, in a week we asked for towels to be changed but never did. Also bed was very uncomftable and mattress out dated. Its hard to comunicate with staff, only on whats up but never respond.

Location

Stayed in October 2023

Needed to keep blinds mostly down during day for privacy because window was onto busy street.

Big, comfortable room with a decent hot shower. Other residents were all very friendly.

Stayed in June 2023

There is no staff at the premises. Because of that, we had an issue with the broadband after a power cut during a storm that could not be resolved until the next day. Nonetheless, the staff was always responsive and helpful via whats app.

It is a quiet place, the rooms are tidy and clean. It has a kitchen with all appliances necessary to cook your own meals. The overall quality is good for the price. It is well-connected by train or bus. I would recommend.

Stayed in June 2023

Loud as could hear neighbours TV across the hall Location was not the cleanest or nicest Instructions for key pad were not clear.for entry as it stated you need a card and when contacted the support team they said someone would call urgently for check in. No one reached out until the following afternoon. So glad a gentleman who lived in the building helped me

Spacious for a studio

Stayed in June 2023

i like the room becouse it was having its own bathroom

the property was nice and quiet

Stayed in May 2023

Towels should be changed as wouldn't dry as radiators not used

Clean and tidy

Stayed in May 2023

Front door video instructions do not work. Hard to work out how to use.

Great clean room. Good size. Nice provision of toiletries.

Stayed in February 2023

It was dirty, the bathroom needs some bleach on it. Round the toilet base smelt of urine, the shower needs a good scrub between the tiles, it also needs a washer as it was leaking at the hose to shower head. The bed was the most terrible thing ever. You could feel every spring. We booked two nights, but I couldn't stay tfor the second night.

Nothing

Stayed in September 2022

the facilities did NOT work. I paid for the bath tub in the room which was an additional cost however I did not receive the benefit of this as the bath plug was broken. This issue was raised with the management team during my stay however no communication was received until the day I was checking out. I have since sent many messages about refunding the additional cost, however the communication was been EXTREMELY poor and on occasion I have even been ignored. Approx 2 months later and I am still waiting on an answer re refund. Not at all happy with the service.

Location was suitable and secure.

Stayed in May 2022

The mattress was really old and uncomfortable, couldn’t sleep the first night because it was so bad. The staff provided another duvet to add some extra padding, which made it much better.

The staff were really friendly and helpful, sorted a problem we had really quickly.

Stayed in May 2022

There wasn't anything I disliked.

The room was spacious and had everything you need. Plenty of towels. I would stay again.

Stayed in May 2022