Very poor service in restaurant. We waited an hour for our food. It was also very cold due to lack of heating. In spite of raising this issue the manager made no attempt to contact us even though I requested that they did.

The spa, the gardens.

Stayed in May 2024

The Clock Tower restaurant was disappointing in terms of menu, value for money, and atmosphere. The kitchen staff were more focused on having a laugh than the food. I had the weirdest carbonara ever and had to leave it. The restaurant side seriously needs attention. The Internet was unavailable, and there were some minor housekeeping issues. Hopefully, once the renovation is complete, a better dining experience is provided and a more consistent focus on attention to detail, the hotel will be first class.

The hotel is a beautiful old building in lovely peaceful and picturesque grounds. The staff are friendly and very helpful. Breakfast was good, especially cooked breakfast. A small variety of continental style food. Our bedroom was clean and traditionally decorated and furnished in line with the hotels style. Plenty of parking and the spa area and pool is excellent.

Stayed in April 2024

I found the food ok but for a venue of this standard it needs to be more on point, some back of house banter could be clearly heard whilst in the clock tower restaurant, the crockery was in need of an update but I’m sure this will all be resolved once the new restaurant is up and running.

Beautiful building with fantastic grounds and location tranquil peaceful place. This hotel and Spa once the current owner completes the renovations is a Gem I loved the Building and it’s grounds the Spa is a bonus!

Stayed in May 2024

Exceptional front of house staff as well as professional and attentive restaurant and bar staff. Lovely breakfast, really well maintained spa area and nice quiet room

Stayed in May 2024

Shame the bar was closed due to refurbishment so had to sit with diners.

Spa very good. Friendly staff. Large room.

Stayed in May 2024

Restaurant options was limited Wasn’t value for money

Lovely peaceful surroundings Full use of spa and gym lovely

Stayed in May 2024

Dated, but under new management and refurbishments have already started. A little disorganised, but to be understood. Music in dining room could be more ambient

Good sized room with large bed, clean and comfortable. Nice spa facilities. Excellent food

Stayed in May 2024

Room needed a mini fridge milk to make tea/coffee. UHT cartons cheapen the lovely setting.

Lovely place. Lovely food.

Stayed in May 2024

The building and location are amazing. Parked the cars up front and had some nice pictures with them. Building from the inside has nice parts as well. Unfortunately the reception was on the side instead of at the front. That would’ve been much better. Made the building a bit of a maze to find rooms. Rooms were fine, not so special but clean and fine.

Stayed in April 2024

Service in Restaurant was poor. Bathrooms could be renovated.

Beautiful location and grounds. Spa very clean and relaxing. Hotel was under renovation during stay, but room was comfortable and bright. Food was lovely.

Stayed in May 2024

We had to wait longer than we would have like for our evening meal.

Staff very friendly, the pool facilities were good and the room was spacious though a little old fashioned.

Stayed in May 2024

There’s lots of little things that need doing here. It seems like it needs more investment in maintenance or else a reduction in room rates to get more people in.

I like the character of the hotel and the huge room. I also thought that the spa, steam rooms and pool were very good. The main pool was on the cool side of things but the spa pool was fine.

Stayed in May 2024

We did eat in the clock tower bistro which I believe will just be used mainly for spa guests once the main restaurant is up and running, the only down side to our stay was some rather loud banter/ colourful language coming from back of house, the food was adequate but I’m sure this will all be tweaked once the main restaurant is opened.

The location is lovely the grounds are really lovely and the Building is beautiful, I booked this for my 60th and our room was one of the suits in the main part of the Hotel. I understood that it is having ongoing restoration work but thought I’d give it a go. I can appreciate what the current owner is trying to achieve with a building of this age, I’m sure once it’s completed it will be an amazing place to stay. The reception team are professional and friendly as are the bar staff and waiting staff.

Stayed in April 2024

Food took quite a long but it made it worth while because it was incredible. We found out at check out that we had been allocated the wrong room and the one we should have had would have been nicked, ours was okay. The clock chiming every hour and half hour was quite annoying.

Location was beautiful and the food was fabulous

Stayed in April 2024

The internet was poor

Property is stunning, it is undergoing refurbishment at the moment. We did not use the spa facilities but our room was lovely, the bed was super comfortable.

Stayed in May 2024

Spa was lovely

Stayed in April 2024

Service was a bit slow in restaurant/bar, but was busy to be fair, with only a few waiters.

Nice old building very traditional. Lovely restaurant in the clock tower, food was good. Lovely big swimming pool with lots of chairs for relaxing Jacuzzi sauna etc. Friendly helpful staff everywhere.

Stayed in April 2024

The price for the size of the room wasn't great

Spa facilities Restaurant food was incredible Location was great Staff were incredible

Stayed in April 2024

I think they were having an issue with the boiler, so our first night was a bit cold !

The spa facilities were great 👍

Stayed in April 2024

Bathroom...no walk-in shower so struggled to climb in bath for shower. no Charging point for mobile phone . Breakfast ... Sausages were odd tasting , another guest who was sitting behind our table also said the Sausages were unedible, such a very odd taste... think they were OFF. All our table of five guests could not eat the sausage after first taste. Otherwise all meals were first class.

Very comfortable room , a huge bed . and very clean. leisure facilities great, pool, sauna steam room snooker room swimming pool I felt safe in . As I am disabled and not been in a pool for 15 years. the same depth overall so felt safe as my feet touched the pool floor. My Daughter and grandson were amazed that I managed to get into the pool. I was celebrating myself and Husbands 75th Birthdays. 9th and 18th April. myself and Daughter had a facial at 5pm anditwas amazing. Fabulous staff.

Stayed in April 2024

Evening service was a bit slow, as the current dining room is undergoing refurbishment. Food was very enjoyable. Didn't realise charges should have been paid for and not put on room bill.

Breakfast was very good. Excellent choice available. Prompt efficent service

Stayed in April 2024

The big disappointment was that the pool was totally unheated throughout our 2 day stay because of a maintainace issue and we had been looking forward to having a swim very much, it was far too cold to get in the pool for most of the guests.

Wonderful location,excellent parking,beautiful gardens, friendly welcoming staff,large room and really comfy bed.Great selection for breakfast.A relaxing atmosphere throughout the hotel.I would come back to this beautiful hotel.

Stayed in February 2024

Total lack of internet access Restaurant very slow service lack of attention, didn’t bother with dessert because of the wait, didn’t bother eating there on the last evening. Lack of choice on the menu.

Nice sized rooms, clean, good location,

Stayed in April 2024

Didn’t cater for gluten free and vegan

Looks good and is in a nice area

Stayed in April 2024