15 Water Street, Tower Hamlets, London, E14 9QG, United Kingdom
#227 of 1,009 hotels in London
Guests' ChoiceBased on 2472 hotel reviews
8.4Cleanliness
9.1
Comfort
9.1
Location
9.2
Facilities
8.6
Staff
8.9
Value for money
8.1
Free WiFi
8.7
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End of dialog contentReviewed: 3 May 2024
Denise
IrelandThe Room was pretty small looked bigger in the picture Refreshments in room tea and coffee very minimum and no shower caps. !!
Great location lovely helpful staff
Stayed in April 2024
Reviewed: 1 May 2024
Nikki
United StatesHad to depart just before breakfast began. 7 am is too late! ;)
Stayed in April 2024
Reviewed: 1 May 2024
Nokhwezi
United KingdomRude greeter at the restaurant in the morning shift. Blonde haired woman. I flagged her down so many times to take my bill and she completely ignored me. She when to the two tables next to me to ask if "everything is okay" and skipped me. I was seated in between the two tables. I walked all the way to her podium at the door and asked her why she did that and whether she was ever going to give me my bill she spoke over me and said "I was going to come to you later" Absolutely ridiculous!
Hotel staff were great. Room was clean and extremely comfortable. Location is amazing. I live in Canary Wharf so I'm definitely bias :)
Stayed in April 2024
Reviewed: 30 April 2024
Antony
SpainBed very small
Great location, rooms very clean and maintained. Rooms, bed and bathroom a bit small for the price.
Stayed in April 2024
Reviewed: 30 April 2024
Krisztina
United KingdomThere was no carpet in the room, the ceiling was bare, and the coffee was terrible
Stayed in April 2024
Reviewed: 29 April 2024
Sarah
United KingdomLovely and modern, great value for money and good location
Stayed in April 2024
Reviewed: 29 April 2024
Nyta
United KingdomRooms had everything that you required but were very compact. Double beds only not twins which were very soft and I know personal choice, but horrendous for my back. Coffee machine in breakfast hall in efficient if I’m being critical.
Perfect location for 02, great for tube access but not noisy. Hotel clean and busy. Facilities good. Happy with security as couldn’t access floor without key card.
Stayed in April 2024
Reviewed: 28 April 2024
Antony
United KingdomRooms a little on the small side but nothing off putting
Great location, very relaxing setting, restaurant and bar very good. Lots of restaurants nearby and O2 10 Mins away.
Stayed in April 2024
Reviewed: 26 April 2024
Davina
United KingdomNot enough coffee in the room.
Great welcome from Aaron on reception! Hotel is modern and quirky, makes a change from your average hotel
Stayed in April 2024
Reviewed: 26 April 2024
Darky66
United KingdomView from window
Didn't have breakfast but still a good 1 night stay
Stayed in March 2024
Reviewed: 23 April 2024
Hannah
United KingdomAll good!!
Great location, great views, very clean room, fantastic staff
Stayed in April 2024
Reviewed: 22 April 2024
Emma
United KingdomMy only complaint is that when I went down to reception to get some post-marathon snacks, the woman on the coffee station told me (after I’d asked for a glass of apple juice and a cookie) “I’ve been working for 12 hours. I deserve a break.” And walked off leaving me with no service. I was a little taken aback but within 5 minutes someone else came to help.
The stay overall was excellent. My partner ran the marathon and they offered a care package and a late checkout for us which was so appreciated!
Stayed in April 2024
Reviewed: 22 April 2024
Mike
United KingdomVery modern and clean hotel, in a fantastic location.
Stayed in April 2024
Reviewed: 21 April 2024
James
United KingdomThe pillows are a bit much. You can’t open the windows so the rooms get a bit uncomfortable overnight.
So clean, great location, beds comfortable, showers really nice, bar has a good range.
Stayed in April 2024
Reviewed: 18 April 2024
Emma
United KingdomThe hotel was modern, clean and the staff were helpful & friendly.
Stayed in April 2024
Reviewed: 17 April 2024
Joe
United KingdomSmall rooms, but perfect if you are out more than in.
Great location, very clean and helpful. Would definitely recommend
Stayed in April 2024
Reviewed: 17 April 2024
Miguel
SpainRestaurant:Only one very slow Nespresso Machine for the whole restaurant. Rooms: The feather pillows were extremely flat, leading to a restless night's sleep. Unfortunately, they were unable to change the pillows due to allergy concerns. The rooms were uncomfortably small, making the stay unpleasant. Shaving your beard was a challenge due to the tiny sink. Hotel: Despite being charged for city views, the only view available was of an empty field with ongoing construction and a building under development.
The design, space, decoration and friendly staff. Breakfast staff was extremely hard workers and efficient.
Stayed in April 2024
Reviewed: 15 April 2024
Jade
United KingdomSmall rooms
Really good location in Canary Wharf with close underground links to O2 London Arena. Very clean facilities and very comfortable stay.
Stayed in April 2024
Reviewed: 15 April 2024
Luke
United KingdomIt's difficult to find anything that I really didn't like. If I had to, it would be that the room was quite small. If I was to stay for a longer period of time, I would upgrade to a slightly bigger room.
On arrival to the hotel the reception and lobby area has a luxurious and welcoming feel to it. The bed was very comfortable, it had to be one of the best I've stayed in and the room was very clean. Drinking water supplied in the room is very welcome which comes in an environmentally friendly carton. There are also many breakfast options to choose from, if you are thinking of including this in your stay.
Stayed in April 2024
Reviewed: 14 April 2024
Samantha
United KingdomBreakfast was poorly organised- every morning I had to ask for plates or cutlery or cups and the coffee machines were often not working or out of milk etc
Comfortable room- on the small side but perfect for what we needed. Breakfast was nice and staff were friendly
Stayed in April 2024
Reviewed: 13 April 2024
Robert
United KingdomDifficult to find.
No breakfast taken Quiet Very clean Excellent staff
Stayed in April 2024
Reviewed: 11 April 2024
Emma
United KingdomQuite a small room, little amount of tea/coffee sugar
Very clean, modern decor and a fancy lifts 😂
Stayed in April 2024
Reviewed: 10 April 2024
John
United KingdomCeiling wasn’t finished in our room!
Excellent location
Stayed in April 2024
Reviewed: 9 April 2024
Elena
RomaniaI don't have any complaints. Everything was so nice, definitely will stay there again next time.
I loved how the staff was so nice - Naz & Aaron did an amazing job at taking care of all my needs and requests. I loved the interior design of the hotel, the lobby was so good if you need a place to work remotely on your laptop. The view from my room was amazing as well and I loved the small details such as the personalized notebook and the Kevin Murphy products in the bathroom. The breakfast was good, I could find plenty of options - continental style - but my favourites were definitely the Nespresso coffee (and the option to grab to-go cups) and the toast with the raspberry and strawberry jam. The 'Feels like June' restaurant was also a delight! The food was incredible and the portions were huge, no wonder why it was always busy. The hotel is situated right in the heart of Canary Wharf and I adored the fact that it was 3 mins walking distance from the tube.
Stayed in March 2024
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