15 Water Street, Tower Hamlets, London, E14 9QG, United Kingdom
#228 of 1,012 hotels in London
Guests' ChoiceBased on 2621 hotel reviews
8.4Cleanliness
9.1
Comfort
9.1
Location
9.2
Facilities
8.6
Staff
8.9
Value for money
8.1
Free WiFi
8.7
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End of dialog contentReviewed: 9 April 2024
Fiona
United KingdomBreakfast quite limited and quality of the food fair . Considering the Australian ownership a distinct lack of good Australian wine to be purchased by the glass
Clean and functional rooms
Stayed in April 2024
Reviewed: 8 April 2024
Martin
United KingdomRooms are too small. Feels a bit claustrophobic esp as no windows open
Great location,.nice and modern hotel. Nice lobby area. Modern rooms
Stayed in April 2024
Reviewed: 8 April 2024
Denise
United KingdomNothing we didn’t like
N/A
Stayed in April 2024
Reviewed: 7 April 2024
Kajal
United KingdomN/a
Great location, modern furnishings, city views have a great view with floor to ceiling window, lifts so quick, lobby bar was a great touch too. Only think room lacked was bed side storage but apart from that was excellent.
Stayed in April 2024
Reviewed: 6 April 2024
Daniel
United KingdomLocation was excellent ,, when booking i asked for a room with a view over canary wharf,,,which the receptionist had ensured that i had when i arrived,,, so a special thankyou to her...
Stayed in March 2024
Reviewed: 5 April 2024
Kyle
United KingdomBed was too soft for my partner but was perfect for me
Bed and customer service was perfect
Stayed in April 2024
Reviewed: 5 April 2024
Thomas
SwitzerlandRooms and bathrooms very small for the price
Ease of check in
Stayed in March 2024
Reviewed: 4 April 2024
Kathryn
United KingdomLack of coffee tea and milk to go with the kettle. TV pixilated, which made watching difficult.
Friendly and helpful staff, clean rooms, with good facilities
Stayed in March 2024
Reviewed: 2 April 2024
Kenneth
United KingdomAn interesting hotel , well designed with unique and very modern features. The Staff were super helpful and knowledgeable. The room was very comfortable and the lobby is a comfortable place to work if you don't want to work in the room . Super handy for DLR and the Elizabeth Underground line.
Stayed in March 2024
Reviewed: 1 April 2024
Aaron
United KingdomGreat location, Good breakfast, Friendly staff
Stayed in April 2024
Reviewed: 1 April 2024
Phil
United KingdomBathroom floor drain (a Wet Room) was blocked so water flooded everywhere.
Good location, friendly staff
Stayed in March 2024
Reviewed: 31 March 2024
Brown
United KingdomGreat location, clean and staff very friendly.
Stayed in March 2024
Reviewed: 29 March 2024
Alison
United KingdomRoom abit on the small side.
Breakfast was lovely and fresh and plenty of choice. Comfortable bed.
Stayed in March 2024
Reviewed: 29 March 2024
Sean
IrelandFacilities, location & staff all excellent Breakfast was varied & very good choices
Stayed in March 2024
Reviewed: 29 March 2024
Annika
DenmarkVery dark rooms, small window facing a courtyard.
Good location, close to the underground. Rooms are a bit small, but clean and comfortable bed.
Stayed in March 2024
Reviewed: 29 March 2024
Sureerat
ThailandThe restroom should have the separated of wet and dry part.
The breakfast is ok. But it should be changed the menu per day. The location is very good to go anywhere, especially to Excel London. It's very near and comfortable. Very good location.
Stayed in March 2024
Reviewed: 28 March 2024
Neil
United KingdomSmall rooms, some elements of breakfast were cold, scrambled eggs and mushrooms
Small comfortable room, good location
Stayed in March 2024
Reviewed: 28 March 2024
Jenny
United KingdomRooms were very small and not much luggage/storage space at all
Clean modern and comfortable
Stayed in March 2024
Reviewed: 28 March 2024
Bryan
United KingdomBar prices very expensive was sat at the bar and had a service charge for him pouring a pint and passing it to me
Breakfast was ok Location was brilliant for the O2 Very nice area
Stayed in March 2024
Reviewed: 28 March 2024
Nicole
United KingdomWe had a problem with a sound coming from the room next door and initially the staff were not going to do anything about it, until my husband offered to go and knock on the door
Nice vibe, room was clean and the bed was comfortable. Liked that the bar stayed open late
Stayed in March 2024
Reviewed: 26 March 2024
Tirthram
United Kingdomlifts would not always accept our room card.
The location was ideal for our activities.
Stayed in March 2024
Reviewed: 25 March 2024
Kemp
United KingdomNothing really. Coffee machine was not working well, so only real issue.
Very clean and good value.
Stayed in March 2024
Reviewed: 25 March 2024
Louise
United KingdomSmall room
Location great, room seemed a bit small especially as quite expensive
Stayed in March 2024
Reviewed: 25 March 2024
John
United KingdomNothing bad to say
Clean and new, nice feel about it
Stayed in March 2024
Reviewed: 24 March 2024
Louise
United KingdomThe lift was a bit tricky to figure out . You have to use your key card to take it to your floor
Clean, smelt wonderful, great location, modern & comfortable
Stayed in March 2024
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