Reviews of Wagon & Horses 4 stars
27 St Georges Quay, Lancaster, LA1 1RD, United Kingdom
#2 of 12 hotels in Lancaster
Guests' ChoiceReview score
Based on 980 hostel reviews
9.1Score breakdown
-
Cleanliness
9.5
-
Comfort
9.4
-
Location
9.3
-
Facilities
9.1
-
Staff
9.7
-
Value for money
9.3
-
Free WiFi
8.6
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 15 May 2024
Simon
United Kingdom11 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Very clean, central location, friendly people great evening meal and breakfast. Super value for money.
Stayed in May 2024
-
Reviewed: 14 May 2024
Marianne
Canada26 reviews2 helpful votes9.0“Enjoyed our stay.”- • Leisure trip
- • Couple
- • Twin Room - Disability Access
- • Stayed 1 night
- • Submitted via mobile
Great value, clean, comfortable, delicious breakfast, helpful staff - they helped us secure our bikes for the night. Restaurant in the pub so you don’t have to go back into town. Maybe not an issue for those who have a car - but it was convenient for us on bikes.
Stayed in May 2024
-
Reviewed: 13 May 2024
Sharon
United Kingdom1 review9.0“Good location for town and attractions”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing to dislike.
Great selection . Freshly cooked . Great sevice .
Stayed in May 2024
-
Reviewed: 13 May 2024
Dougie
United Kingdom9 reviews8.0“Did what we came to do, would use the "wagon and horses" again if it were in a different city”- • Leisure trip
- • Couple
- • Twin Room - Disability Access
- • Stayed 2 nights
- • Submitted via mobile
The hotel, location and food were of a high standard for what we paid. The city could do with a face-lift but that could be said for most cities in these times if austerity.
The location and breakfast were both very good
Stayed in May 2024
-
Reviewed: 10 May 2024
David
United Kingdom10 reviews10“Excellent”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing ,all good
Great location,room was clean and comfortable,staff very helpful and friendly. Breakfast excellent. 10 minutes walk into Lancaster.
Stayed in May 2024
-
Reviewed: 9 May 2024
William
United Kingdom31 reviews4 helpful votes9.0“Recommended Establishment!”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
The shower was a bit small for me (I'm a bit large!!), but it operated well. NOT HOTEL....we were very sad to find that almost all museums and historic sites of interest were closed midweek. Our Taxi Driver blamed the Council!!
The room was clean and comfortable, although small due to the age of the building. The food was excellent,the breakfast superb!! The staff were friendly and helped with any aspect of out stay. An historic area and building....most interesting.
Stayed in May 2024
-
Reviewed: 4 May 2024
Konstantinos
United Kingdom1 review10Exceptional- • Leisure trip
- • Group
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Everything was perfect
Very friendly staff. Great rooms. Amazing hospitality
Stayed in May 2024
-
Reviewed: 2 May 2024
Jo
United Kingdom1 review10Exceptional- • Leisure trip
- • Family with young children
- • Twin Room - Disability Access
- • Stayed 1 night
- • Submitted via mobile
The staff were brilliant very welcoming and helpful. The room was very clean and comfortable and facilities excellent. We had drinks in the bar on the evening ,lovely atmosphere. The breakfast was outstanding both the buffet of fruit,yoghurts,croissants etc and the beautifully cooked breakfast . The lady who looked after us at breakfast was wonderful ,she couldn't have done anymore to make sure we had an enjoyable breakfast .
Stayed in April 2024
-
Reviewed: 2 May 2024
Jeremy
United Kingdom110 reviews2 helpful votes8.0Very good- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The food was great. Breakfast was absolutely amazing !
Stayed in May 2024
-
Reviewed: 1 May 2024
Gary
United Kingdom3 reviews8.0“Excellent location & fabulous breakfast”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Very central
Stayed in May 2024
-
Reviewed: 1 May 2024
Daniel
United Kingdom6 reviews9.0“Great value, lovely location”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Very helpful staff. Excellent breakfast- plenty of choice and lovely local products
Stayed in April 2024
-
Reviewed: 1 May 2024
Katie
United Kingdom17 reviews3 helpful votes9.0“Lovely hotel with an amazing breakfast!”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast on Sunday morning was only between 8.30 and 9.30am. And check out was earlier than expected. I think I missed that in the booking process. Would have been nice to be able to stay until 11 or 12 and have breakfast running later… especially on a Sunday.
Stayed for one night on a Saturday. The staff were friendly. Easy check in. Room had everything we needed. The bathroom was very clean and the shower was amazing… I didn’t want to get out! Breakfast the next morning was so tasty and big portions. Lots of tea and coffee and milk in the room which was nice to see as in some hotels they give you one of each which is useless.
Stayed in April 2024
-
Reviewed: 30 April 2024
Parkes
United Kingdom1 review10Exceptional- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Small but extremely comfortable room, The breakfast was exceptional value and the staff were friendly and very helpful.
Stayed in April 2024
-
Reviewed: 30 April 2024
Stewart
United Kingdom15 reviews9.0Superb- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
The service was excellent throughout our stay. We had a very good meal in the evening and a great breakfast that was included in the price.
Stayed in April 2024
-
Reviewed: 25 April 2024
Mary
United Kingdom7 reviews10“A great stay at a fab place with very welcoming hosts”- • Leisure trip
- • People with friends
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing to dislike
Very clean, facilities were great, newly renovated bathroom, very comfy beds - and pillows - and the room was cosy and very warm with everything we required, lots of extra tea bags, milks etc. Very good value too., and it was just so very nice to stay at the wagon and horses .The staff were very friendly, especially the lady in the morning serving us breakfast - she was so helpful and nice. All in all we really enjoyed our stay and would highly recommend this hotel/BnB and would def stay again.
Stayed in April 2024
-
Reviewed: 25 April 2024
Chris
United Kingdom4 reviews9.0Superb- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The rooms are a bit on the small side. We only stayed 1 night, so it was OK for us
The food is fantastic, it was one of the best breakfasts I have ever had, it's worth a stay for the food
Stayed in April 2024
-
Reviewed: 25 April 2024
Alexander
United Kingdom104 reviews9 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Twin Room - Disability Access
- • Stayed 1 night
- • Submitted via mobile
All good.
Convenient to have a good pub/restaurant incorporated in the hotel.
Stayed in April 2024
-
Reviewed: 21 April 2024
Geraldine
United Kingdom5 reviews10Exceptional- • Leisure trip
- • Couple
- • Twin Room - Disability Access
- • Stayed 1 night
- • Submitted via mobile
Nothing
Clean and comfortable,staff were friendly,close to all amenities
Stayed in April 2024
-
Reviewed: 20 April 2024
Stuart
United Kingdom2 reviews10Exceptional- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing everything was brilliant topped with a beautiful full English breakfast in the morning
I stayed here for one night after a mix-up of communication. I had to stay in a different hotel for a night, but I went back and had a nice word with the lady and gentleman running the place, and I got an extra night for free so friendly and down to earth people can't wait to go back
Stayed in April 2024
-
Reviewed: 19 April 2024
Alan
United Kingdom160 reviews3 helpful votes10“My go to in Lancaster.”- • Business trip
- • Solo traveller
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Great wee pub with rooms - spotlessly clean and welcoming staff.
Stayed in April 2024
-
Reviewed: 16 April 2024
Rosswen
United Kingdom29 reviews2 helpful votes10“No complaints”- • Leisure trip
- • Couple
- • Twin Room - Disability Access
- • Stayed 3 nights
- • Submitted via mobile
Nothing to dislike
Everything
Stayed in April 2024
-
Reviewed: 15 April 2024
John
New Zealand61 reviews1 helpful vote9.0“Great all round!”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Lovely staff! Nicely decorated rooms with comfortable bed and quality linen. Initial entry through the pub but extra key provided to come and go direct from accommodation area. Outstanding breakfast with table service! Had dinner here too. The Tapas option was fantastic.
Stayed in April 2024
-
Reviewed: 14 April 2024
Ashley
United Kingdom2 reviews9.0“Excellent over night accommodation and good value for money, with a very hearty breakfast to start the day”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Nice friendly and helpful staff
Stayed in April 2024
-
Reviewed: 11 April 2024
Julie
United Kingdom34 reviews1 helpful vote8.0“good stay”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
not a lot.
quiet and handy for what we were there for (comedy show).
Stayed in April 2024
Guests also reviewed these properties:
-
Angerer Alpine Suiten und Familienappartements TirolReith im Alpbachtal, Austria
-
Ifestia HotelKamari, Greece
-
Veriopolis HotelVeria, Greece
-
Pensiunea MoldovaPiatra Neamţ, Romania
-
Casa di LucaPlaya del Carmen, Mexico
-
B&B Villa WoluweBrussels, Belgium
-
Hakuba Mountain ChaletHakuba, Japan
-
MarktlhütteHochrindl, Austria
