Lighting to the room was poor. No other issues

Breakfast very good and well presented. Staff very friendly and very obliging. Room very quite at night

Stayed in November 2023

The swimming pool was closed. Wasn't told prior to booking

Booked for my daughter on her 21st birthday evening. They put the flowers in her room I had delivered for her.

Stayed in November 2023

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Stayed in November 2023

The pool facilities was closed! It is one of the main factors in booking this venue. They have always had the best swimming facilities in a hotel in North london. Closing it was a terrible mistake! The powers that be should seriously reconsider this! Please re open the swimming sauna etc!!!!

The lady that checked me in was amazing! Great customer service. Very helpful. Resturant morning staff were Amazing!

Stayed in November 2023

No issues at all

Helpful staff and willing to assist. Comfortable rooms and good surroundings .

Stayed in October 2023

Bathroom a bit dated

Free parking Breakfast was good

Stayed in October 2023

Shame you pay for parking. The bathroom needs attention, rusting towel rail with limescale on the shower hose. Easily fixed. Add vegetarian sausages to the breakfast.

Large room with comfortable beds. Plenty of choice at the buffet breakfast with friendly staff.

Stayed in October 2023

This review has been hidden because it doesn't meet our guidelines.

Nothing

Everything

Stayed in September 2023

Clean, bed very comfy, staff very helpful.

Stayed in October 2023

Key safe didn't work. Couldn't get the shower to work properly so had a bath instead. Water wasn't particularly hot in the evening (though was hot in the morning).

Our room was very quiet and the bed was comfortable. Pleasant and helpful staff. Fitness centre is a useful bonus. Pool looks good though we didn't use it. Food in Cast Iron Grill in the evening was good though service was a bit slow. Very good breakfast with wide choice of items available.

Stayed in October 2023

Bath need to be replaced and it was dirty

Location, staffs and facilities

Stayed in October 2023

Thin walls so could hear neighbouring rooms.

Breakfast had excellent choices, attentive staff and good value.

Stayed in October 2023

No fridge in the room

Comfortable bed and firm enough pillows

Stayed in October 2023

We didn’t like the cold in the hotel reception/bar area. We had to ask several times if it could be turned off. Eventually they did but the following day it was blowing cold air again. Very uncomfortable

Breakfast was delicious & plenty, rooms we’re comfortable

Stayed in October 2023

It was all good

Breakfast was good, hotel clean

Stayed in August 2023

Nothing

It was clean an open and had a nice warm atmosphere

Stayed in October 2023

Nice property

Excellent staff

Stayed in October 2023

Nothing

Everything

Stayed in October 2023

The safe did not work and also had noisy neighbours who did turn down the noise once told, so maybe guests should be made aware that rooms are not as sound proof as one expects. Hotel was very good in giving us breakfast for free because of these issues. Although not a major issue, ground floor rooms could do with brighter lighting. The window looked out into what looked like a garden path, so kept the curtains drawn most of the time which is not a problem for a short overnight stay.

Friendly and helpful staff, rooms were clean and comfortable, breakfast was excellent. Would have been an excellent stay if not for a couple of issues mentioned below. Would definitely recommend and this was our second visit.

Stayed in October 2023

Great location

Great beds

Stayed in September 2023

I’m disabled and have major mobility problems. The room I was allocated was at the VERY END of the corridor, which meant an extraordinary long walk with crutches. The bathroom only had a bath which I can’t use. I’d asked (and my son did on my behalf) for a room with a walk in shower, but there was only a bath with shower over and thus absolutely useless for me. Considering the cost, I was not happy at the lack of disabled facilities, plus the fact that our rooms weren’t available when we arrived, so nowhere to change or unpack, as we were attending a wedding.

The room was good and the bed very comfy and toiletries in the ensuite appreciated and well thought out.

Stayed in September 2023

I know they are refurbishing but the headboard material in my room was peeling off.

The helpfulness of staff. They went out of their way to make you feel welcome.

Stayed in September 2023

We had a family room for four and yet there was only two of everything provided. Two cups and two glasses. We had to request more of everything, but they did promptly and without complaint.

The staff were very polite and extremely helpful.

Stayed in September 2023

Food and drink availability could have been better

Swimming pool,sauna and steam good but jacuzzi pool not working shame.

Stayed in September 2023