10 Dame Margaret Hall, Washington, NE38 7BF, United Kingdom
#1 of 5 hotels in Washington
Guests' ChoiceBased on 30 apartment reviews
9.1Cleanliness
9.3
Comfort
9.3
Location
9.7
Facilities
9.3
Staff
9.6
Value for money
9.3
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 28 April 2024
Daniel
United KingdomThe shower was squirting everywere and toilet roll holder was hanging off and didt understand how to work the heating controls.
The apartment we stayed in was lovely and clean
Stayed in April 2024
Reviewed: 21 April 2024
Lee
United KingdomThe bed was a bit hard but that could just be my overall preference. The linen was clean and the pillow comfortable. The keysafe for access was a nightmare to get open. It took a good while to just get in for the key and the same while trying to lock the key back again.
Clean, great access to Durham, Beamish and surrounding places of interest. Short walk to shops and eateries in the village. Property was spotless, everything you could require was on hand. The host was very helpful and we enjoyed our stay.
Stayed in April 2024
Reviewed: 15 April 2024
S
United KingdomNot an issue but could do with a little TLC ie replace broken towel holders
Nice big apartment, very clean and comfy
Stayed in April 2024
Reviewed: 3 April 2024
Dan
United KingdomFew of the bathroom fittings loose, towel rail, and toilet roll holder
The size of the apartment and it was clean
Stayed in March 2024
Reviewed: 19 November 2023
Hayley
United KingdomBeds very hard, unfortunately my family since have told me dishwasher not working and there was no plug for the sink making washing up hard and the apartment was lacking in the kitchen (no baking trays or measuring jugs etc)
The property was really nice inside spacious and nicely decorated. The location and grounds were lovely and it was close enough to the galleries etc
Stayed in November 2023
Reviewed: 26 October 2023
Jordan
United KingdomN/A
It was really clean and amazing
Stayed in October 2023
Reviewed: 8 October 2023
Sarah
United KingdomCannot fault anything at all.
The apartment exceeded expectations. It was clean, comfortable, spacious and hassle free. Every family member was very happy with the home comforts including complimentary tea, coffee, shower gel ect.
Stayed in October 2023
Reviewed: 2 October 2023
Christiana81
United KingdomMaybe include small bins in the toilet?
Such a spacious apartment. We were 5 including 2 kids and it was very spacious and comfortable. Very clean too. Gordon was a great host, answering my messages within minutes. We'll definitely go back for longer.
Stayed in October 2023
Reviewed: 6 September 2023
Hannah
United KingdomSofa bed in the lounge wasn’t great.
Good location, clean and all the amenities!
Stayed in August 2023
Reviewed: 2 September 2023
David
United KingdomFor myself I did have to call the person to locate the key. However this was also partly because I have a terrible sense of direction. However about the property. Literally nothing wrong.
What wasnt there to like. Beautiful place. Quiet. Peaceful. Secure. Comfortable. Good entertainment facilities. Decent shower. Bed was so comfortable. One of the best nights sleep I've ever had. The price was so so cheap for what you get.
Stayed in August 2023
Reviewed: 11 August 2023
David
United KingdomThe only downside to the whole place was the fact there was no curtains in the bedrooms which made the rooms very bright, very early in the morning which made for some very early wake up calls from the kids.
Beautiful apartment that was very clean and you could tell everything was brand new. Great location within a lovely little village. Host easy to reach if anything was needed, not that we did as everything was spot on.
Stayed in August 2023
Reviewed: 31 July 2023
Lyndsey
United KingdomCan't think of a single thing.
Beautiful historic building with fully modern well equipped apartment inside. A lot of care and thought has gone into this apartment, everything you need for a home away from home. Perfect location for access to shops, restaurants, Washington old hall etc, very easy to find, excellent communication from host. Onsite secure parking.
Stayed in July 2023
Reviewed: 22 July 2023
Jade
United KingdomEverything was perfect, no problems
Stayed in July 2023
Reviewed: 15 July 2023
Richard
AustraliaThere was a bad smell around the communal entrance area. Apart from that the actual apartment was very good.
A roomy two bedroom apartment. Very spacious. Excellent equiped kitchen. Lovely historic building. Quiet location. Easy parking. Good internet. Gordon messaged to make sure we were comfortable. An ensuite and a second bathroom.
Stayed in July 2023
Reviewed: 10 July 2023
Mary
United StatesThis was an incredible amount of space for the price. Perfect for traveling with our adult child. And the location was very nice with a handful of pubs and restaurants a very short walk away.
Stayed in July 2023
Reviewed: 6 July 2023
Famzy
United KingdomUnfortunately, i booked for a night, and when I wanted to renew, I couldn't due to no more availability. I understand its hot cake in the market, so we need more like that in that same location. Thanks
The whole serenity and easy accessibility did it for me. I was also impressed at how spacious and neat the apartment was, I commended the owner afterwards. Also, not forgetting the chill spots out in the compound, I made the most of my stay.
Stayed in July 2023
Reviewed: 3 July 2023
Bianca
United KingdomGreat location easy walking distance to local amenities set within beautiful grounds Very spacious appartment with thoughtful finishing touches Well equipped kitchen.
Stayed in July 2023
Reviewed: 21 August 2023
Philip
United KingdomAs this is a new property (recently refurbished) there were a few teething problems - the boiler was not working on arrival so no hot water and then the hot water tap on the bath seized. Also there were no towels in the property and some absent cookware in the kitchen. However the owner was truly expectational in resolving the problems. After contacting him he immediately arranged for a plumber to attend (on two occasions) which they did very promptly and for towels to be dropped off. He also provided a refund for the inconvenience which was very generous.
Property is very comfortable and well equipped. The location is excellent and the owner was very helpful.
Stayed in July 2023
Reviewed: 27 May 2024
June
United KingdomThere are no comments available for this review
Stayed in May 2024
Reviewed: 16 May 2024
Alan
United KingdomThere are no comments available for this review
Stayed in May 2024
Reviewed: 29 April 2024
Steve
United KingdomThere are no comments available for this review
Stayed in April 2024
Reviewed: 22 April 2024
Suzanne
United KingdomThere are no comments available for this review
Stayed in March 2024
Reviewed: 6 April 2024
Bradley
United KingdomThere are no comments available for this review
Stayed in March 2024
Reviewed: 17 October 2023
Carol
United KingdomThere are no comments available for this review
Stayed in October 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content