Grandes Rocques, Castel, Castel, GY5 7FX, United Kingdom
Based on 208 hotel reviews
7.9Cleanliness
8.4
Comfort
8.1
Location
9.0
Facilities
7.6
Staff
9.2
Value for money
7.9
Free WiFi
7.9
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End of dialog contentReviewed: 30 July 2021
Kimberley
United KingdomSeating for one at breakfast was central to the dining room so felt a bit exposed, would have been better at a side setting.
Comfortable bed. Lovely breakfast and plentiful. Pleasant decor.
Stayed in July 2021
Reviewed: 30 July 2021
Michael
United KingdomPoor shower pressure was very weak. There are no mixer taps in the shower room.
Room was a little on the small size. Breakfast was excellent.
Stayed in July 2021
Reviewed: 26 July 2021
Heidi
United KingdomNo air conditioning.
Everything else, and the staff are awesome.
Stayed in July 2021
Reviewed: 24 July 2021
Cj
United KingdomVery good location within a minute's walk of a nice beach and a bus stop to go anywhere on the island. Excellent breakfast and other meals when required. Coffee, tea and biscuits provided in the room. Very friendly staff. Lots of car parking spaces by the hotel.
Stayed in July 2021
Reviewed: 21 July 2021
Heather
United KingdomGreat location, next to beautiful beaches and bus stop very close. Lovely pool, friendly staff and very clean.
Stayed in July 2021
Reviewed: 20 July 2021
Rita
United Kingdomstairs were hard
every thing was great except I found the stairs very difficult as I thought when I booked that we were going to have a garden room
Stayed in July 2021
Reviewed: 13 July 2021
Mike
United KingdomPool out of order
All food excellent & plentiful
Stayed in July 2021
Reviewed: 29 September 2023
Karl
JerseyNothing
It was in a perfect location, rooms were clean and very comfortable I didn't stay inside the main hotel, but in a very nice sized chalet out the back
Stayed in September 2023
Reviewed: 24 September 2023
Louise
United KingdomThe owner was aggressive when asked about Wi-Fi started shouting and screaming telling my husband that he didn't know what he was talking about and this all happened in front of a bar full of people
Nothing
Stayed in September 2023
Reviewed: 16 August 2023
Les
United KingdomThe whole place has seen better days and is somewhat outdated
The hotel has a run down feel to it.Staff / owners were pleasant and helpful ,if somewhat extreme in their views. You kind of feel that they would be happier doing something else.
Stayed in August 2023
Reviewed: 31 July 2023
Marlene
United KingdomA bit of TLC and a lick of paint in our room particularly the bathroom, stayed in garden chalet the flower shrub bed outside was awful ,dead shrubs, overgrown with weed and brickwork needed painting two hours tops to do this and make the area more presentable.Behind that was rubble and old sun loungers and generally untidy. I mean dont anyone from booking .com go to visit/inspect theses places before giving out ratings
The owners were helpfull no real complaints at breakfast evening meal was exellent
Stayed in July 2023
Reviewed: 2 July 2023
Munchi
United KingdomThis place needs a re-vamp The property is large and rambling and has enormous function rooms The pool area needs tidying up and the decoration in the rooms is tired It was relatively expensive
Location fine Kind hearted owner and chef
Stayed in June 2023
Reviewed: 26 October 2022
Dickinson
United KingdomGenerous size room, friendly staff, great chef, superb location.
Stayed in October 2022
Reviewed: 15 October 2022
Graham
United KingdomThe hotel decor is very tired, despite advertising resident lounge facilities there were none available
Food quality, outstanding customer service from Donna and Paul
Stayed in October 2022
Reviewed: 15 October 2022
Carol
United Kingdomwe were in a ‘chalet’ building in the back of the hotel, which was great for our bikes, but the accommodation is tired, paint peeling and signs of damp. The bathroom definitely in need of an upgrade. The cleaning was fine, but only so much you can do with a room in need of some work.
The location was great, and the staff were friendly and helpful. Great breakfast.
Stayed in October 2022
Reviewed: 4 October 2022
Peter
United KingdomNothing it was a great stay and our second time there
Excellent breakfast and other meals we had there Carvery on Sundays is the best we have had all the staff are so friendly and helpful the rooms are spotless and well equipped can’t wait to go again
Stayed in October 2022
Reviewed: 27 September 2022
Kim
United KingdomNoisy hot hotel.
Tired old hotel great location by the beach but that's about it.
Stayed in July 2022
Reviewed: 24 September 2022
Isaac
United KingdomNothing
Breakfast was excellent staff were quick to attend to your needs Service with a smile
Stayed in September 2022
Reviewed: 18 September 2022
Susan
United KingdomVery dated. Very dreary decorations. No comfy seating. Mostly booth type seats. Plus no lift which wasn’t too much of a problem except for carrying heavy cases up and down two narrow flights of stairs.
The position on the island. near the beach, kiosk and bus stop to St Peter Port.
Stayed in September 2022
Reviewed: 13 September 2022
Venton
Guernseyfood had very large helpings although good caters for working persons appetite
very friendly
Stayed in June 2022
Reviewed: 12 September 2022
Deana
United KingdomI can't say there was anything we didn't like.
Staff were extremely friendly, helpful and accommodating. Rooms were very good value for money and very comfortable. Breakfast and evening meals were delicious and plentiful.
Stayed in September 2022
Reviewed: 21 August 2022
Marius
United KingdomSomewhat old-fashioned and tired...perhaps even a little shabby. Thin walls between rooms. Seemed well over-priced for what we got...but maybe we're just not used to Guernsey prices!
Good location, near to beach. Friendly enough staff.
Stayed in May 2022
Reviewed: 31 July 2022
Sally
United KingdomLeaving.
The staff were brilliant. I travelled alone and soon found friends. They took good care of me.
Stayed in July 2022
Reviewed: 22 July 2022
Nadia
United KingdomPressure and temperature of the shower could have been better.
The general atmosphere of the staff and place was cheerful and welcoming. We also got bumped up to the exec suite for logistical reasons, which helped! The room was lovely and spacious.
Stayed in July 2022
Reviewed: 19 July 2022
Noel
United KingdomProperty was untidy and in need of modernisation. Bed was uncomfortable.
Great location
Stayed in July 2022
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