Heating system had no instructions so took us a while to heat the room up. There was no where to put clothes other than an open hanging rail, no drawers or shelves. The shower door in our room did not open, it was blocked by the sink and the hand rail of the bath. This made it difficult and somewhat dangerous as entry and exit was via the small gap at the sloped end of the bath with nothing to hold on to. I think this really needs to be addressed. Room service was not particularly good value for money. One dish arrived with a cloche over it, the other (prawn linguine) and the bowl of fries were not covered so by the time we had eaten our starters, those dishes were cold.

The room was lovely, nicely decorated and clean. breakfast was very good, lots of choices and all looked tasty.

Stayed in March 2024

The lounge was sparsely furnished and more seating would have given that a cosier look.

We really loved the very warm welcome we received from all of the staff on duty as soon as we entered the Mercure. Only stayed for 1night but spent the following day relaxing around the hotel. Staff could not do enough for us and we all felt very welcome and cosy on a miserable wet day even after checkout at 12.00 but not leaving the hotel untill 18.00. Our bedroom was very small in size but a wonderful nights sleep in the most comfortable bed and bed linen.

Stayed in March 2024

Corridor carpets had a bad odour

Stayed in March 2024

Although our blip with our last smell and the unpleasantries of our conjoined room smoking A class. We gave the hotel the benefit of the doubt and we were pleased with our stay. Clean and comfy. Usually is a great hotel. Just put the last incident down to a little mistake. Although a little upset that no manager or anyone had try to communicate with us about the issue prior or even compensate even though they commented they would contact me.

Stayed in February 2024

Was a little cold in the room, staff were nice, and a good selection of food! We would return!

Stayed in February 2024

For parking They do not accept tap card it has to be chip n pin , I do not carry cards as I use tap payment from my phone. And I do not carry cash either .Luckily I had £10 cash in pocket to pay £7 parking otherwise they said I have to park out of the parking on side road somewhere . When I asked it does not say on booking.com she ( receptionist) said that they have told booking.com so many times that for parking payment only cash or chip and pin. I felt very embarrassed in front of other guests.

Clean and tidy

Stayed in February 2024

Nothing, all good

Clean and spacious, friendly staff, amazingly comfortable bed

Stayed in February 2024

Not the closest hotel to Birmingham City centre and had to pay parking - £7 per night (not too bad compared to others where you have to pay each time you enter and exit though)

Staff were very friendly. The rooms were of a decent size and kept clean. Were able to use all the complimentary facilities such as the steam room/ sauna/ hot tub and pool without it being too busy.

Stayed in February 2024

Bar area very untidy. Dirty glasses not cleared.

On arrival reception were excellent, as I was late as I had broken down. They made sure I could get something to eat.

Stayed in January 2024

No issues for price

Location, parking

Stayed in February 2024

How noisy and busy the spa was. A lot of locals are members - as the facilities are so good, but this meant it was incredibly busy. The sauna, my reason for choosing this hotel, was like a tin of sardines! Maybe specific times for guests only would be nice. It wasn't as relaxing as I had hoped and will prevent me from returning

The people were very friendly. I liked the health spa facilities

Stayed in February 2024

It's a bit much to charge £7 for overnight parking with such a massive car park.

The much improved furnishings and carpets and 'look' of the hotel. A step up from what was offered before in its wide range of names. Breakfast which finished at 10.30 a.m. and the offer of freshly cooked eggs as an alternative to scrambled. Friendly reception.

Stayed in February 2024

Didn’t sell any non-alcoholic beer. No sky TV in main lounge area. One of 2 big TV ‘s in that area wasn’t working and hadn’t been for a while so staff told us. Couldn’t have an omelette at weekends only during the week!

Location and staff

Stayed in February 2024

Having to pay extra for car parking

Comfy bed. Good breakfast.

Stayed in February 2024

You had to pay to park.

Location to the Hawthornes stadium.

Stayed in February 2024

Room was a bit dark (even with light on)

Great location for football at West Bromwich Albion Breakfast was great Football dinner deals were good value and tasty! Bed very comfortable

Stayed in February 2024

Old carpets, shower gel empty

Comfortable bed, nice shower

Stayed in February 2024

Room Cleanliness Facilities

Stayed in February 2024

Hotel was showing quite a lot of signs of wear and tear. The first night the corridor outside our room stank of cigarettes and possibly weed.

Evening meal was fantastic quality, great chef. Spa facilities were good with very friendly staff.

Stayed in February 2024

Liked this hotel, easy access by road

Stayed in December 2023

Walls were dirty

Room was good space

Stayed in January 2024

Hot water took a very long time and pull through

Room lovely and clean and beds very comfortable

Stayed in February 2024

Noisy day and night. i had some food which was reasonable however will not be staying here again sorry

Bad location and very noisy day and night

Stayed in February 2024

Room as shabby

Food wasn't great'

Stayed in February 2024

We weren't given any information with regards to the leisure facilities on check in. Pool changing area was grubby. Paint peeling in bathroom. Hooks on the back of the bathroom door were hanging off. No light bulb in the tall, floor standing lamp.

Friendly staff. Comfortable room.

Stayed in January 2024