Easton Grey, Malmesbury, SN16 0RB, United Kingdom
#1 of 18 hotels in Malmesbury
Guests' ChoiceBased on 104 hotel reviews
9.3Cleanliness
9.6
Comfort
9.7
Location
9.4
Facilities
9.6
Staff
9.6
Value for money
8.3
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 April 2024
Becky
United KingdomBlinds opened themselves at 7.30am, maybe a programming issue on the lighting control system? Appart from that, perfect
Free room upgrade for birthday which was an amazing suprise! Staff were amazing, building and ground beautiful. Restaurant and food was amazing! Spa was wonderful
Stayed in March 2024
Reviewed: 18 March 2024
Louise
United KingdomNothing really, maybe wifi a little unreliable here and there
Lovely staff, comfy rooms, fabulous food and relaxing spa
Stayed in March 2024
Reviewed: 3 March 2024
Simon
United KingdomOutside lighting by our bedroom lighting the room
Great setting, very polite staff, great food and atmosphere
Stayed in March 2024
Reviewed: 26 February 2024
Gary
United Kingdomnothing
the staff were amazing couldn't do enough for you outstanding restaurants and bar brilliant facilities
Stayed in February 2024
Reviewed: 14 January 2024
Iain
United KingdomN/A
Very friendly and accommodating. They were very kind to our dog
Stayed in January 2024
Reviewed: 30 December 2023
Samantha
United KingdomThere is nothing not to like, it’s just a beautiful place. However, adding a 10% service charge onto our food and drink is absolutely fine for us but this hotel added 10% onto everything including your actual hotel booking, which I have never experienced at a hotel before, and it is simply not OK. That’s not a service in itself and should not be the case. It was discretionary and we did remove it, but it’s uncomfortable to be put in that position in the first place, which I guess is why they do it as most people either won’t notice or won’t want to ask for it to be removed.
Beautiful in every way, with very attentive staff. Comfy bed, lovely view and very nice extras in the room. Gorgeous well equipped spa, however, the water could have been warmer in the hydro pool and the spa bar had ran out of most drinks. Deep tissue massage was amazing.
Stayed in December 2023
Reviewed: 17 December 2023
Michaela
United KingdomStairs carpet will soon need repair or replacement but that’s nothing really.
The staff were amazing and so well trained. Hats off to whomever trains the staff. Best customer care we’ve had anywhere in the U.K. So attentive and welcoming. This is also true for waiting staff at The Dining Room. The facilities were lovely and the grounds are stunning. Hoping to be back soon!
Stayed in December 2023
Reviewed: 21 October 2023
Saptarshi
India1. The door lock was extremely difficult to open 2. The pillows were too big and uncomfortable 3. Temperature control system in room needs to be updated, as it got too hot at midnight
Everything was awesome except just 2-3 points Hats off to the staff who were extremely courteous and helpful
Stayed in October 2023
Reviewed: 11 October 2023
Ornjira
United KingdomNothing!
Beautiful and very elegant manor, felt very comfortable and homey, yet still very luxurious. The light antipasti supper offered with wine (on days where the restaurant was not open) was lovely.
Stayed in September 2023
Reviewed: 30 September 2023
Jo
AustraliaSpa fabulous with two saunas and two steam rooms - but one of the steam rooms could be warmer
Superb comfortable rooms, historic building and excellent service
Stayed in September 2023
Reviewed: 28 September 2023
Tim
United Kingdomvery tranquil relaxing great interior design tasteful
Stayed in September 2023
Reviewed: 30 August 2023
Adele
Isle of ManNo evening meal available
Room sizes, great breakfast
Stayed in August 2023
Reviewed: 9 June 2023
Robert
United Kingdomlocation and staff
Stayed in June 2023
Reviewed: 30 May 2023
Sally
United KingdomNothing
All excellent service and food.
Stayed in May 2023
Reviewed: 25 April 2023
James
United KingdomNothing not liked, everything either met or exceeded expectations.
The room overlooking excellent gardens was great, we visited the gardens that when down to the river Avon and very natural. The breakfast was really good with individually prepared buffet selections and a great selection of a quality hot breakfast. The spa was one of the best we have attended.
Stayed in April 2023
Reviewed: 21 March 2023
Jo
United KingdomN/A
Wonderful place with wonderful staff and wonderful service!
Stayed in March 2023
Reviewed: 15 March 2023
June
United KingdomNothing
Great location and lovely food
Stayed in March 2023
Reviewed: 16 January 2023
Steven
United KingdomThe service was exceptional, the best that I have experienced in the U.K.
Stayed in January 2023
Reviewed: 25 November 2022
Mr
United KingdomThe staff and food were superb. A special mention for Molly-a star in the hospitality sector in the making.
Stayed in November 2022
Reviewed: 27 September 2022
Gill
United KingdomI can honestly say I did not find anything I disliked
The staff were very attentive, we was given a room upgrade when checking in and birthday cake and card awaiting in room for me
Stayed in September 2022
Reviewed: 30 August 2022
Allan
United KingdomGreat location, amazing staff & very dog friendly.
Stayed in August 2022
Reviewed: 25 July 2022
Nigel
United KingdomThe quality of the dinner was fine in Grey's, but the service was patchy. We received our wine order before the cocktail/ kir order. We sat down at just after 19.30 and the bread arrived at about 19.55 with the wine arriving some 10 minutes later - we placed our food order at about 19.45 and the first course arrived at about 20.15. After that all was well and the staff were charming but maybe not quite 'table alert' at all times. In their defence the neighbouring table was hard work for them with a family choosing to bring their domestic issues into a semi-public arena. It was entertaining in a Gogglebox way but also quite offensive. Tough for the staff (24.07.22).
The room (21) is/was terrific. So was the spa. Breakfast was generous with very attentive service with an attractive naiveté.
Stayed in July 2022
Reviewed: 16 May 2022
Siobhan
United KingdomThe bed was unbelievably comfortable! Lady at the spa was super helpful and friendly.
Stayed in May 2022
Reviewed: 23 April 2022
Andrea
United KingdomThere was nothing not to like.
Everyone and everything glides and flows at Whatley Manor. They went above and beyond to make my stay extra special and i will be coming back very soon. Extraordinary place, space, staff, gardens, spa and beings. Their treatments are exceptional, experienced staff. The floating pod was out of this world.
Stayed in April 2022
Antibes, France
Frigiliana, Spain
Wrocław, Poland
Bozcaada, Turkey
Chengdu, China
Toba, Japan
Salt Lake City, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content