38-42 Osborne Road, Jesmond, Newcastle upon Tyne, NE2 2AL, United Kingdom
#48 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 1927 hotel reviews
6.9Cleanliness
7.2
Comfort
7.3
Location
8.3
Facilities
7.0
Staff
8.5
Value for money
7.8
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2023
Helen
United KingdomFriendly staff ,comfy bed ,,quiet back room ,good sleep
Stayed in September 2023
Reviewed: 26 September 2023
Lea
United KingdomQuite noisy from bar below but did finish at 11 & there was a Newcastle football match on
Location, price, car park & spacious
Stayed in September 2023
Reviewed: 18 September 2023
Alisha
FranceI liked everything about my stay. The only thing to be aware of is the rooms are not accessible to full time wheelchair users as they all require the use of stairs.
The room was spacious and had a lot of light. The staff were also friendly on the reception desk, and the free continental breakfast was really good.. The room was also very clean.
Stayed in June 2023
Reviewed: 17 September 2023
Kate
United KingdomThe bar downstairs was very noisy until quite late, and you could hear everything as people then walked to their rooms. There was no bath mat so the bathroom floor got wet after I had a shower. I dried it with the hand towel which I noticed was then filthy. The lights above the bed didn't work.
The room was reasonably priced and near to where I needed to be.
Stayed in September 2023
Reviewed: 10 September 2023
Shirley
United KingdomCracked sink poor quality carpet furniture small room
Friendly staffing poor qu
Stayed in September 2023
Reviewed: 10 September 2023
Dennis
United KingdomNeeds a bit off updating and the breakfast needs bigger variety and nicer presentation and should be some staff avaliable at the breakfast time to provide cooked breakfast option between 7 and maybe 8-30 and keep the continental breakfast choices off stuff supplied instead off having to find member off staff to do this they only offer cooked breakfast after 11 am which is nearer lunch time? the whole building needs some upgrading in saying that the staff were friendly and served you the best they could and the owners should be thankfully for there loyalty
Helpful staff
Stayed in September 2023
Reviewed: 5 September 2023
Tracy
New ZealandShower had poor, cool water flow but if did the job. The threat of a 100 quid fine if car wasn’t registered for the car park - Some quirky thing about leaving, returning and having to re-register a vehicle each time. I was told that when the students are back in town this place can be very noisy (bar below packed etc).
Breakfast was (unexpectedly) included. Although it’s an old school building everything works and it was clean. Bar downstairs. Relaxed atmosphere, staff were great.
Stayed in September 2023
Reviewed: 2 September 2023
Donna
United KingdomNoise from the bars but wasn’t too bad
Location, staff, room
Stayed in August 2023
Reviewed: 28 August 2023
Samantha
United KingdomThought the damage bond should be like a holding deposit rather than taking the payment and having to wait for it to be refunded.
Was clean and friendly.
Stayed in August 2023
Reviewed: 22 August 2023
Shaun
United KingdomThe bar underneath was very loud.
Good location with parking.
Stayed in August 2023
Reviewed: 19 August 2023
Theresa
United KingdomTatty stair carpet. No microwave or fridge in my room
Proximity to the city.
Stayed in August 2023
Reviewed: 17 August 2023
Linda
United KingdomNeeds updating in places
Staff were amazing, room was a little outdated but comfortable. Had a great night
Stayed in August 2023
Reviewed: 14 August 2023
Melody
United Kingdomhow un level the stairs and floors were, our bed was on a slant so couldn’t sleep properly, bathroom door didn’t close properly, bath panel broken
the location and price
Stayed in July 2023
Reviewed: 13 August 2023
John
United KingdomHavein to pay £50 damage deposit
Did not have a continental breakfast,and would not pay extra for cooked breakfast
Stayed in August 2023
Reviewed: 8 August 2023
Angel
United KingdomEverything was to old
Price
Stayed in August 2023
Reviewed: 1 August 2023
Gillian
United KingdomQuality of breakfast was poor It was a bit shabby
Location Staff were very helpful
Stayed in July 2023
Reviewed: 31 July 2023
Andrew
United KingdomVery faded. Needs some TLC. free "Continental breakfast" dreadful so don't depend on it.
Good location. Clean.
Stayed in July 2023
Reviewed: 29 July 2023
Janet
United KingdomNothing really , it was fine , beds were very soft , too soft at times but all Was adequate and great location. !
This was a great place to stay for a few nights I was on a working trip and it was good to be so central and the bar downstairs was a good place at the end on the day for a chill down drink !
Stayed in July 2023
Reviewed: 24 July 2023
Rosanne
United KingdomWe had to pay £100 deposit for damages yet the room had cigarette burn marks on the blinds and broken wardrobe, broke light, missing draw etc. so not sure how they monitor any new damages from old. Also have to wait a while for my deposit back as it was in a hold on my credit card as it had said £50 so I didn’t have enough cash.
It was an easy check in and in a good area.
Stayed in July 2023
Reviewed: 24 July 2023
Laurel
United KingdomThe rooms weren’t very clean, we found an old sock also navigating the building was a bit odd
Location and staff were lovely
Stayed in May 2023
Reviewed: 21 July 2023
Rachael
United KingdomBed was slightly too hard but nothing too uncomfortable.
25% off food and drink in the restaurant and continental breakfast included, made it great value for money.
Stayed in July 2023
Reviewed: 20 July 2023
Marx
United KingdomThe mattress and pillows were REALLY soft. Never felt a bed so soft. Not sure I liked it that much though.
I liked that Angela did her best to see I was comfortable in my room ASAP. That turned out to be a great help to me. Other staff were friendly and I spent a while talking to Michael. What a guid lad. There was a discount on food and drinks and breakfast, despite missing it in the end. :( Lol
Stayed in July 2023
Reviewed: 17 July 2023
Denise
United KingdomBar blanc was very busy and full of rowdy youngsters drinking all day long. Did not dine here for this reason. The noise could be heard from bedrooms. Could not check in until 2pm on the dot so kept waiting even longer due to people checking in at same time. Same thing with 11am check out kept waiting.
Clean modern rooms good location
Stayed in July 2023
Reviewed: 15 July 2023
Vicki
United KingdomRooms , cleanliness , all very scruffy
Staff accommodating and lovely
Stayed in July 2023
Reviewed: 9 July 2023
Rodney
AustraliaOur room 249 was on the ground floor but a little noisy due adjacent to slamming doors.
Nice location in a lively area. Free parking in back which is scarce in this area.
Stayed in July 2023
Port Douglas, Australia
Lübbenau, Germany
Mississauga, Canada
Torla, Spain
Bayersoien, Germany
Al Khobar, Saudi Arabia
Bratislava, Slovakia
Felsőtold, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content