Nothing in particular but showers can be bit better

Super helpful staff, big clean rooms with excellent location and view over river. Other included services like swimming pool, spa and breakfast was amazing

Stayed in December 2023

The bed not very comfortable. Restaurant like Fawlty Towers. Swimming pool far too cold.

A bit dated but in a nice way.

Stayed in December 2023

Outside could do with a lick of paint and the swimming pool / changing rooms need a bit of TLC, but facilities good and staff wonderful

The staff was amazing, attention to detail, food was incredible too. Slightly on the expensive side, BUT well worth it. Room was very large too, and bathroom was lovely and big, very clean. Would definitely go back.

Stayed in December 2023

For some reason most of the lampshades and photo frames through the hotel weren’t straight, nothing major to complain about, but a bit bizarre which set of my OCD The mattress was too soft for me personally. Very creeky bed Not enough bed loungers in spa

We enjoyed the views of the river from the window, could even see the waterfall. Friendly staff Huge selection for breakfast, proper sausages and bacon not the cheap poverty ones Restaurant food was really I nice, the duck was amazing Spa facilities, the sauna and steam room where boiling

Stayed in December 2023

I didn't like that breakfast wasn't included in the price. I only found this out after I had paid the non-refundable booking payment in full. For the price paid I would have expected breakfast also. The rooms are also in need of updating. The carpet was a little dirty and the paint was due a refresh. Although we did stay with our clean toy poodle and we were allocated a 'pet friendly' room which may excuse the state of the carpet somewhat but I didn't feel comfortable walking around the room without wearing footwear. Also one of the bed mattresses was too long for the bed base and was hung over the bottom of the bed. This wasn't expected for the price paid although the welcoming with our pet, friendliness of the staff and high quality of the restaurant food made up for this somewhat. If breakfast was included in the price I would probably have overlooked these minor points and left a higher rating.

The location is idyllic on the river. The staff couldn't be friendlier or more welcoming. The food was excellent including Christmas day dinner and the spa facilities were very good. Pet friendly too! Overall we had a great stay.

Stayed in December 2023

Room was nice but disappointed I couldn’t use spa facilities offering to pay found lady at reception rather abrupt.

Stayed in December 2023

Slightly chaotic breakfast on day 1. Ok if, like us, you were not in a rush.

Excellent hotel for a stay in the countryside, but relatively easy transport links.

Stayed in November 2023

The room was clean and spacious. A nice large bath and very quiet. Spa facilities were excellent and the staff were very friendly and helpful.

Stayed in November 2023

The water in the hot water tap in the bathroom was too hot - couldn’t hold your hands underneath. The water in the swimming pool was too cold so we only stayed in the pool for a few minutes only.

Jenny in reception was very friendly, helpful and cheerful. I spoke to her on the phone before our stay and she lived up to my expectations. The hotel is lucky to have her. All the staff were friendly. Compliments to Chef Abel. We had a side dish of chips and they were the best chips we have eaten.

Stayed in December 2023

Na

Location

Stayed in December 2023

Restaurant food and wine a bit expensive

Rooms spacious and absolutely spotless - and a very good rate on this ocasion.

Stayed in December 2023

Choice of dinner could have been better. There was little middle choice if you didn’t want burger or fish and chips or steak. As it was winter perhaps pies or casseroles would be well received. The lounge bar lacked atmosphere and sofas and chairs maybe should be upgraded to provide a more homely and comfortable place to sit. The rooms are a little dated, but adequate for a few nights stay. The hotel pool was cold but facilities generally were good.

Breakfast was great. We upgraded our room, which was a very good size. The staff were all very friendly and helpful. There was everything you could need in the room, even an iron and ironing board. Leisure facilities were good. We would stay again.

Stayed in December 2023

The furniture was a little bit manky and dated in the room. The bed could have been a bit more comfortable but wasn't bad. Our main gripe was that our room overlooked the entrance to the hotel and was noisy and annoying when staff and guests went outside for cigarette breaks. The window didn't close completely and wasn't well sound proofed. A little overpriced but all hotels are at the moment. We didn't have time to use the pool, which is a shame, as would have felt better value for money if we had. Also it may be cheaper to book in advance, we booked at very short notice and were lucky to get a room at all as all other hotels were fully booked.

Beautiful Hotel with character. Friendly and helpful staff both on the phone and in person. Window opened. Great Location. Would book again and this time use the pool.

Stayed in October 2023

the breakfast took a while to come and when it did wasn’t warm

the location and the scenery were unbelievable the staff were super friendly the lady on reception upgraded my room to a better view

Stayed in December 2023

The spa facilities were not available for 2 days

The location and structure of the hotel was nice.

Stayed in December 2023

It was unfortunate that the Spa facilities were closed 2 hours earlier than advertised in the evening and not open at all the following morning due to lack of staff. Heavy snow prevented them getting to work. This probably also accounted for breakfast service staff rushed off their feet and resultant delays in service. I wouldn't count this as a bad mark towards hotel as it couldn't be helped.

Quick easy check in. Decent spa facilities. Comfortable room and friendly staff. The lady who was ticking off breakfast arrivals and serving deserves a mention as it seemed she had to work the whole room relatively single handed.

Stayed in December 2023

The spa was wonderful really nice food and lovely place

Stayed in December 2023

Evening meals in the restaurant were bland and expensive. Risotto was the worst we have ever tasted.

Friendly staff, lovely roo..

Stayed in November 2023

Even though it said no kids under 14 years allowed in the spa pool there were families with the kids (ages 4 - 10 years) shouting, splashing and jumping in the pool which made it impossible to relax. No action was taken by the staff. Therefore we tried going the next morning but there was another thing: Radio playing in the background with all the popular dance hits in the spa pool, It wasn't loud but, really? Considering where we were, ambient / relax / chill music or NO MUSIC at all would be so much better than radio hits at 8am. Very uncomfortable pillows. After 2 nights only we had sore neck and bad shoulders.

Good location with a beautiful view of the river, nice soundproof building with some stone touched walls in the rooms.

Stayed in November 2023

The bar downstairs by the river wasn’t open and the bar upstairs lacks a view and surroundings could do with more ambience .

Lovely spa and nice staff . Room was nice overlooking the river

Stayed in November 2023

The staff were unhelpful at breakfast and didn't allow any space. Staring at us and making lots of eye contact whilst we were eating breakfast. The 'manager' of the staff was rude to them which is not nice to hear.

Beautiful venue rooms and leisure centre. Although the rooms had an older feel to them the bathroom was freshly renovated and everything was clean and comfy. The leisure centre was amazing and quiet, there were good options for breakfast.

Stayed in November 2023

Family room was £195 for one night. Quite expensive for 1 nights stay! But understand it's probably on psr with others in the area. If it had been round the £150 price I probably would have booked 2 nights.

Staff were very friendly & helpful. Kids enjoyed the pool Room was really good size.

Stayed in November 2023

WiFi connection not good in my room, didn’t like location of room due to facing the car park at a low level.

Lovely staff

Stayed in October 2023

Shower was too hot to use Used leisure centre facilities

Enjoyed the evening meal and staff v friendly Breakfast bacon poor and toaster not great

Stayed in October 2023

The swimming pool was freezing! I feel the decor in the communal areas of the hotel could do with updating. It would also have been nice to get some advice on nice walks in the area.

Breakfast was great. The family room was huge and comfortable, the staff everywhere were lovely. The food was delicious and everywhere was clean. Nice Elemis products too!

Stayed in October 2023