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Reviews of Le Petit Chateau & William de Percy 5 stars

William De Percy Jedburgh Road, Otterburn, NE19 1NR, United Kingdom

#9 of 15 hotels in Otterburn

Guests' Choice

Review score

Based on 535 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    7.5

  • Free WiFi

    6.6

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Showing 1 – 25

  • Reviewed: 12 May 2024

    7.0
    Pleasant enough place for an overnight & can see why it’s a great wedding venue.
    • Leisure trip
    • Couple
    • Classique Double
    • Stayed 2 nights
    • Submitted via mobile

    No room service, but we’re tidy and are able to make our own bed. The rooms aren’t sound proofed, l did read this in a previous review & you can hear your neighbours in their room talking.

    Food was good we ate both nights, although staff a bit overwhelmed with the restaurant being busy. Our waitress was very pleasant and apologise for the wait, we weren’t in a rush though.

    Stayed in April 2024

  • Reviewed: 10 May 2024

    9.0
    Nice stay in Nortumberland
    • Leisure trip
    • Couple
    • William de Percy Classique
    • Stayed 1 night
    • Submitted via mobile

    Breakfast service was slow

    Restaurant

    Stayed in April 2024

  • Reviewed: 7 May 2024

    9.0
    Lovely relaxing stay in a beautiful venue full of character.
    • Leisure trip
    • Couple
    • Petite Double
    • Stayed 2 nights
    • Submitted via mobile

    General observation in most hotels is that there are never enough ‘normal’ teabags! The ratio of Earl Grey to regular tea meant we had to ask for extra teabags daily. Drinks were very expensive and had the worst Aperol Spritz I’ve ever tasted - measures all wrong. Was pretty much just soda water, which is disappointing for just shy of £10! And very odd to serve a Hendricks with a raspberry garnish I thought!

    Stayed at the property to attend a wedding. Lovely wedding venue. Room was spacious, well stocked hot drinks tray including fresh coffee and chocolate! Comfortable bed. Breakfast was great. Hotel full of character. Staff were friendly and helpful.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    Very good
    • Family with young children
    • William de Percy Classique Grande
    • Stayed 1 night
    • Submitted via mobile

    Rooms were far to hot

    Loved the quirkiness of the room

    Stayed in April 2024

  • Reviewed: 5 May 2024

    8.0
    For a wedding location it was excellent.
    • Leisure trip
    • Family with young children
    • William de Percy Classique
    • Stayed 1 night

    £16 for a large glass of white wine was very expensive

    Breakfast was very good with a great choice. I was attending a wedding and this was an excellent venue.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Beautiful hotel and location, expensive for drinks
    • Leisure trip
    • Couple
    • William de Percy Petit
    • Stayed 1 night

    The room was very hot, unable to turn radiators down so slept on top of the bed

    Room was quaint, breakfast reasonable

    Stayed in April 2024

  • Reviewed: 1 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • William de Percy Classique
    • Stayed 1 night
    • Submitted via mobile

    Bedroom was quite small although bathroom was good size. Lighting in bedroom and bathroom hopeless for applying makeup although very atmospheric!! Had room in front and was quite noisy from passing traffic

    Rooms all very dark but quirky. Bed very comfortable. Bathroom very nice.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    9.0
    great location, room, hotel and staff
    • Leisure trip
    • Couple
    • William de Percy Classique
    • Stayed 1 night

    n/a

    location amazing, nice and quiet and hotel beautiful

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    One of the best hotel stays I’ve ever had and the food in the restaurant complimented the hotel perfectly
    • Leisure trip
    • Couple
    • William de Percy Petit
    • Stayed 1 night
    • Submitted via mobile

    Only one thing is that in the room our double bed was two singles together which didn’t make for the best sleep but was still great!

    It was a perfect setting, lovely location and the property itself was beautiful and different

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    Lovely stay in a lovely area
    • Leisure trip
    • Couple
    • Classique Double
    • Stayed 1 night
    • Submitted via mobile

    The hotel has a lovely vibe about it. Our room was spacious, clean and quirky. Breakfast was tasty and so were the cocktails.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    A beautiful place to stay, a real gem.
    • Leisure trip
    • Couple
    • Grande Double
    • Stayed 1 night
    • Submitted via mobile

    Absolutely loved the bathtub in the hotel room, it was so relaxing with a lovely view of the garden area.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Enjoyed the weekend away service great and food excellent
    • Leisure trip
    • Couple
    • Classique Double
    • Stayed 2 nights
    • Submitted via mobile

    A bit tired in area especially the room

    Quirky

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Great looking venue for a wedding, but less successful as a hotel.
    • Leisure trip
    • Couple
    • William de Percy Classique
    • Stayed 1 night
    • Submitted via mobile

    Short staffed in the restaurant. Food was good but seemed to have been standing under the pass and had dried out somewhat. Unable to regulate the temperature in the bedroom and the towel rail in the bathroom was ridiculously hot to the extent of being a hazard.

    Stylish and chic.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    They carry out a great wedding service and breakfast was beautiful.
    • Leisure trip
    • Group
    • William de Percy Classique
    • Stayed 1 night
    • Submitted via mobile

    The two separate bars charge different prices for drinks, understand there separate. Also I had £50 taken from account on arrival as deposit. However on booking.com it says £1, luckily I had enough money for the remainder of the stay.

    Beautiful hotel

    Stayed in March 2024

  • Reviewed: 5 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • William de Percy Classique
    • Stayed 1 night
    • Submitted via mobile

    Room a but to shabby chic. Ceiling looked like it was in the process of being redone but have a feeling it was meant to look like that with rough lats on the ceiling. But overpriced for one night.

    Went for nieces wedding. Very organised. Lovely breakfast.

    Stayed in March 2024

  • Reviewed: 4 April 2024

    8.0
    Enjoyable stay attending a family wedding, venue and facilities made it a perfect celebration.
    • Leisure trip
    • Group
    • William de Percy Petit
    • Stayed 1 night

    Service was a little slow on the morning breakfast Rooms basic and over heated.

    Breakfast was good and made to order. rooms comfortable

    Stayed in March 2024

  • Reviewed: 30 March 2024

    9.0
    Gorgeous rooms and food
    • Leisure trip
    • Couple
    • Classique Double
    • Stayed 1 night
    • Submitted via mobile

    It was a bit dark in our room (but the dark decor was lovely so I didn't mind it!) The shower was a but temperamental and took a while to respond to me adjusting it to be hotter/colder, but it's an old fashioned style shower, in keeping with the decor, so just need to be patient.

    The rooms and decor were beautiful and spacious. Great selection of tea/coffee and snacks in the room. Dressing gowns for use. We stayed for a wedding so ideal for that. Breakfast was lovely too. All of the food and drinks for the wedding were great also.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    7.0
    I think nearly £300 for the room we stayed in was not great value for money.
    • Leisure trip
    • Couple
    • Classic Grand
    • Stayed 1 night
    • Submitted via mobile

    Rooms need revamp

    Breakfast. And wedding facility

    Stayed in March 2024

  • Reviewed: 23 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • William de Percy Classique
    • Stayed 1 night
    • Submitted via mobile

    Room stayed in on the first night was very very dark room 22, the light over the mirrors were not bright enough , had to put my make up in in the window with a compact mirror , My neice fell off a damaged chair in the bar, the legs came off the chair, Megan the member of staff asked if she was ok , apologised , and took the damaged chair away , that was it, I would have though some sort of guesture of goodwill would have been appropriate, The price of drinks were diffrent in the bar to the bar were the wedding was WHY? You expect to pay a higher price at a wedding but the price of drinks left a sour taste , £4.90 for a morretti in the bar £7.20 in the bar were the wedding was Would have expected a full length mirror in room 2

    Was there for a wedding and the venue was excellent , Stayed in 2 rooms , room 2 was excellent Friendly staff Temple spar Toiletries

    Stayed in March 2024

  • Reviewed: 23 March 2024

    7.0
    A very beautiful hotel, outstanding food with amazing staff!
    • Leisure trip
    • Couple
    • Petite Double
    • Stayed 1 night
    • Submitted via mobile

    The noise! Granted, we were emailed in advance about there being a wedding on the day we were staying but I may have underestimated how noisy weddings can be! Not the venues fault as they did email like I said, more a lack of research on my part for not realising it was a wedding venue.

    The staff at this property are exemplary! They were all extremely friendly and very helpful!

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    Comfortable stay at this quirky hotel
    • Leisure trip
    • Family with young children
    • Classique Double
    • Stayed 1 night
    • Submitted via mobile

    Lighting in the bedroom very dim . Breakfast was disappointing burnt bacon and hard poached egg. They were replaced on request . Cold black pudding mushroom and tomato. Such a shame because the ingredients were top quality.

    Staff were friendly, polite and couldn't do enough for us. Dinner was delicious.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Great venue for a wedding and staff throughout our stay were very attentive.
    • Leisure trip
    • Couple
    • Petite Double
    • Stayed 2 nights

    I felt that the bar staff in the wedding reception area could have been a bit more friendly/interactive with me as a customer.

    Breakfast was excellent - plenty of choices. We also had dinner and that, too, was well presented and extremely good. Water pressure in the ensuite was really good. We had stayed at this hotel under previous owners many years ago when it was definitely needing attention. It was great to see that it had been upgraded and is now fit for purpose.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    Expensive night
    • Leisure trip
    • Couple
    • William de Percy Classique
    • Stayed 1 night

    Room not very big and dark view was just a brick wall,very expensive for what it was

    Breakfast very good plenty of choices,restaurant food good big portions,staff very friendly and helpful

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    Beautiful place to have a gorgeous wedding
    • Leisure trip
    • Solo traveller
    • William de Percy Petit
    • Stayed 1 night
    • Submitted via mobile

    Too tired when I got to my room to come down and ask someone to close the window, I did try very fresh he he he

    Friendly staff very concerned when I had nose bleeds, can't fault them

    Stayed in March 2024

Showing 1 – 25

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