Simple comfy rooms

Stayed in May 2024

Nothing, all was fine.

We booked Marston's mainly because of the location but also because it's a chain we had never tried before. We didn't have much in the way of expectations as we just needed somewhere to sleep a couple of nights mid journey elsewhere. It was absolutely fine, no issues at all. Thank you!

Stayed in May 2024

The restaurant/pub doesn’t do my beer 😂

Location is close to family when we come to visit

Stayed in May 2024

Nothing

Great location with plenty of parking. Friendly staff. Room was clean and had everything you needed.

Stayed in May 2024

Nothing

Was very clean and a lovely room

Stayed in May 2024

Really good value decent room with everything you could need

Stayed in May 2024

Nothing

I always stay here when in Blackburn. It's a little bit outside the town but makes up for this in general comfort and value for money. The staff are excellent especially Keeva who was always pleasant and helpful.

Stayed in April 2024

It’s a little bit out of town, so you need a car.

Very clean and quiet hotel with lots of parking. Comfy bed and a full bath.

Stayed in April 2024

You need a car to stay here as it quite far from shops etc

Clean warm and great staff

Stayed in April 2024

Nothing

Clean modern good facilities and location

Stayed in April 2024

Not enough coffee sachets but I'm sure if I'd have asked I would have received and in all honesty that's all I could say negatively about my stay.

The freshness of the room and bathroom also the deco and the comfy feel to the room very quiet and peaceful even was aloud to take my food away from the restaurant next door which was all wrapped and covered with foil excellent service

Stayed in April 2024

Great location for where I needed to go, close to motorway so gives good accessability.

Stayed in April 2024

The price of the drinks in the pub 🤣

Rooms were clean and warm

Stayed in April 2024

Nothing

Room very clean and smart

Stayed in April 2024

Groups of teens hanging around outside

Clean rooms good value for money, friendly and helpful staff.

Stayed in April 2024

Although the bathroom was very clean, the basin was so small it made having a wash/ shave etc difficult to rinse face etc & was just about big enough to get the kettle under the taps to fill!! Shower was ok. We didn’t know that rooms here are not serviced until after day one of your stay!! ( to save money! ) I have no objection to using towels more than once but, there is nowhere in-the bathroom to dry towels sufficiently for next use. This policy also meant that we had no clean mugs for a cuppa on our return to our room & again same mugs for the next morning & again same mugs when returning to the room in the evening. Of course, you expect to rinse a mug out in the bathroom during your stay, but you don’t expect to use the same mugs over 3 days! We had a two night stay without our room being serviced!! I’m sure a serviced room is included in the room rate!! Breakfast wasn’t brilliant. Good choice but cooked food only warm, not hot.

We had a quiet, pleasant 2 nights stay in the Marstons Lodge. Our room was spacious, bright & very clean with a lovely view over the water. No slamming doors etc during the night. Good supply of tea, coffee etc & good sized tv. Bed was comfy. Heating was easy to regulate. Water in bathroom was hot. Good sized towels. Clean towels happily provided on request along with more tea, coffee etc. Marstons pub just next door serving food from basic menu. However, it really is the staff that makes The Willows !! They are all so friendly & helpful. Nothing was too much trouble & always with a smile!

Stayed in April 2024

Picky but a comfy chair to watch TV like tub one had to sit on dining chair not comfy

N/ a

Stayed in April 2024

I have no complaints I had an amazing time staying at this hotel and will definitely be back

When I arrived at reception I was welcomed with a smile the staff are absolutely lovely and always ready to help great place to stay when in blackburn lovely views

Stayed in April 2024

Nothing to be said to be honest everything was perfect.

Everything to be fair everything.

Stayed in April 2024

Excellent location good size car park

Stayed in March 2024

My husband isn't too keen on the breakfast sausage and the black pudding was very overcooked.. Other than that, all great 😊

I have been to the Willows several times. The staff are so welcoming and friendly. The rooms are always clean and the beds are comfortable. There is a good choice at breakfast ( my husband said they could do with a better sausage) Great value for money. We will if course return!

Stayed in April 2024

Location mentioned on Google maps was totally wrong. It took me half an hour to find the exact place with the help of the staff over the phone. Please correct it!

Spacious room. Clean. Comfortable. Location.

Stayed in April 2024

No negatives.

Excellent staff care for me and my family which was replicated throughout all the members of staff we came into contact with. We were very pleased and will stay again.

Stayed in April 2024

No lift. Had to ask for room to be changed to a ground floor room.

Really good setting. Lovely scenery. Airy position. Close to the motorway. Clean. Good facilities.

Stayed in March 2024