Wookey Hole, Wells, BA5 1BA, United Kingdom
#5 of 6 hotels in Wells
Guests' ChoiceBased on 4384 hotel reviews
7.8Cleanliness
8.2
Comfort
8.1
Location
8.9
Facilities
7.8
Staff
8.9
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 4 April 2024
James
United KingdomStaff were helpful and polite and the room was very good for me and my family. Love the historic feel to the place and location. Will be coming back soon.
Stayed in April 2024
Reviewed: 3 April 2024
Jessica
United KingdomBeds were really hard.
The game room. The view, the room was very quiet
Stayed in April 2024
Reviewed: 2 April 2024
Caroline
United KingdomVery tired and needs decorating and freshening up
Location and cleanliness and great value
Stayed in March 2024
Reviewed: 31 March 2024
Carol
United Kingdomthe TV turned on twice by itself during the night. once around 1am then again at 7am! so I turned off at plug on second night. breakfast wasn’t that great with lack of choice on continental. also you can’t just pay to go into caves for an hour or so (like we did a few years ago) you have to go for whole day.
comfy bed nice clean room and liked having bath in bathroom.
Stayed in March 2024
Reviewed: 31 March 2024
Jonathan
United KingdomEmergency light in room was very bright hardly slept, did ask if there was anything we could do but staff advised not. Asked for an early check in on Wednesday 27th, which we never received a reply. Did mention to staff at check in who apologised and then received reply say after we checked in
Close to where we wanted to be
Stayed in March 2024
Reviewed: 29 March 2024
Edward
United KingdomThe shower temperature was impossible to get right and would run really hot or really cold. There were un cleaned remnants of popcorn down the side of the sofa-bed, from (I'm assuming) the last guests. Don't understand how that had not been spotted by the cleaning staff.
Witch room was very unique and relaxing. A nic3 surprise as I wasn't expecting such an elaborate room. We were very impressed. Very big TV, which is a bonus.
Stayed in March 2024
Reviewed: 29 March 2024
Ron
United KingdomRoom wasn’t changed . By staff . Towels not changed or bed . We still enjoyed
Breakfast good staff wonderful
Stayed in March 2024
Reviewed: 28 March 2024
Pamela
United KingdomYou could hear the kids yelling early in the morning and when someone turned on the faucet or shower you could hear that too
Good size room, great shower, fantastic dinner
Stayed in March 2024
Reviewed: 25 March 2024
Victoria
Abkhazia, GeorgiaCould of done with a fridge and better beds
Stayed in February 2024
Reviewed: 25 March 2024
Ivor
United Kingdomall was ok but the rooms could do whith a paint job and carpets very staned other than that everything perfect
Stayed in March 2024
Reviewed: 25 March 2024
Helen
United KingdomI didn't get the opportunity to have the breakfast or evening meal and would like to do that. I didn't realise how close it is to the Wookey Hole. It is literally at the entrance, and I would like to go back to do that too..
The parking was good, directly in front of the hotel. The room was large and clean. The beds were comfortable.
Stayed in March 2024
Reviewed: 24 March 2024
Laura
United KingdomReception staff weren't very welcoming and seemed more concerned with chatting to each other. No one told us about the games room on arrival so we only found out on leaving which was a shame. Shower over bath was temperamental and shower head needs descaling to stop water coming out on a funny angle and drenching the room. We had a twin room and the beds were on wheels and moved at the slightest touch which was annoying. Dead spider on windowsill.
The room was clean enough and pleasant. Great location and price.
Stayed in March 2024
Reviewed: 24 March 2024
Jez
United KingdomA great stay, the staff were professional and very friendly. A clean and comfortable room, can’t fault it.
Stayed in March 2024
Reviewed: 23 March 2024
Terence
United KingdomNothing
Great staff
Stayed in March 2024
Reviewed: 23 March 2024
David
United KingdomNothing really.
A lovely little hotel perfect for families and ideally located for a visit to Wookey Hole caves and the surrounding Somerset area. Good food and a pleasant vibe. Plenty of free parking available.
Stayed in February 2024
Reviewed: 22 March 2024
Charles
Australiabit hard to find at night
Great place, friendly staff
Stayed in March 2024
Reviewed: 21 March 2024
Sue
United KingdomBeing woken by a group of children in adjoining rooms before 7.30
Beds extremely comfortable. Staff very helpful
Stayed in March 2024
Reviewed: 18 March 2024
Michael
United KingdomWould have liked an extra armchair.
Friendly staff and very helpful, food excellent and good value for money.
Stayed in March 2024
Reviewed: 17 March 2024
Mrs
United KingdomAll good (take note of my comments above though)
We had a disabled room, as it was the cheapest option. I wasn't sure it would work ok for a real disabled person? The soap dispenser was too high to reach when I the bath which would have proved difficult for someone with mobility issues. Also, no shower attachment - I've had two disabled members in my family and I think they'd have struggled.
Stayed in March 2024
Reviewed: 17 March 2024
David
United KingdomWe were in room 2 which is next to the double doors the staff use. Lots of banging when entering or leaving. Good news it stopped at 9pm.
Staff were very friendly and food at evening meal and breakfast great
Stayed in March 2024
Reviewed: 17 March 2024
David
United KingdomThe rain 🌧️☔, but we improvised 👍
We highly recommend. We've been going to Wookey Hole twice a year. Very quiet and relaxing. Many thanks,DnD
Stayed in February 2024
Reviewed: 16 March 2024
Samantha
United KingdomBreakfast wasn't too good...was not for us
Close to where we needed to be
Stayed in March 2024
Reviewed: 16 March 2024
Charlotte
United KingdomRooms could do with a little tlc, but nothing too much.
Great location, and in a lovely setting. Staff from our arrival were friendly, helpful couldn't have done anymore to help us, even let us check in early. Bar in the evening was well stocked and great prices, very chilled out and relaxing. Breakfast was fantastic, lovely, attentive and helpful staff on hand for any questions. Overall, room was very clean, as was the whole hotel. Would definitely stay again.
Stayed in February 2024
Reviewed: 15 March 2024
Sam
United KingdomThe bed was a little hard At times it was a bit noisy (by room was near the lift)
The room was clean, decoration was OK, looked fairly recently decorated Staff were friendly
Stayed in March 2024
Reviewed: 14 March 2024
Catherine
United KingdomThe room is pretty basic but can’t really complain as the price is so reasonable!
A great room with a lovely view of the mendips. The reception staff were very friendly and helpful. Can’t fault the location, perfect for visiting the caves
Stayed in March 2024
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