Wookey Hole, Wells, BA5 1BA, United Kingdom
#5 of 6 hotels in Wells
Guests' ChoiceBased on 4385 hotel reviews
7.8Cleanliness
8.2
Comfort
8.1
Location
8.9
Facilities
7.8
Staff
8.9
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 26 May 2024
Julie
United KingdomNothing
Basic but clean and pleasant Good parking Right on site for wookey hole Close to other places of interest Cheddar Gorge,Wells and Glastonbury
Stayed in May 2024
Reviewed: 25 May 2024
Penny
United KingdomClean functional room. Staff friendly. Didn't have any issues so don't know how they would react
Stayed in April 2024
Reviewed: 24 May 2024
Ali
United KingdomIt took an hour to get back onto the m5, and I felt that the admission price to the attraction was too expensive
The room was large, plenty of space; in good condition and very clean It was excellent value for money too
Stayed in May 2024
Reviewed: 21 May 2024
Roxana
United KingdomIt was friendly and the staff were helpful and attentive The room was spacious and quiet
Stayed in April 2024
Reviewed: 18 May 2024
Ward
United KingdomStaff could have been more attentive. On arrival had to wait for staff to acknowledge me. Could have been friendlier when arriving and leaving
Good location Did not use the restaurant facilities
Stayed in May 2024
Reviewed: 18 May 2024
Mel
United KingdomNothing not to like
It was a very clean and tidy hotel
Stayed in May 2024
Reviewed: 17 May 2024
Ray
United KingdomNice stay nice staff.
Stayed in May 2024
Reviewed: 17 May 2024
Mihell
United KingdomOrdered a breakfast which was nice, asked for an extra plate so my wife could share some of mine as we are not big eaters ( 70s ) to be told if you want an extra plate you have to pay for a breakfast £10.50 nearly told them not to bother and went somewhere else it’s not about the money but principle
Location
Stayed in May 2024
Reviewed: 15 May 2024
Anya
United KingdomThe shower had no hot water but the staff were great and let us use a different room to shower.
The location is great, so near to the town. Lovely surroundings and helpful kind staff.
Stayed in May 2024
Reviewed: 15 May 2024
Andrew
United Kingdomit was all good, if I could ask for more I would liek a swimming pool and a games room would be great ; )
the diner is beautiful and relaxed nice comfy seats, friendly staff and good service. The food was great and reasonably priced.
Stayed in April 2024
Reviewed: 13 May 2024
Art
CanadaNothing. All good.
Clean facilities, friendly staff., quiet.
Stayed in May 2024
Reviewed: 12 May 2024
Jean
United KingdomVery noisy and chaotic.
Adequate, not a lot of variety
Stayed in May 2024
Reviewed: 12 May 2024
Mark
United KingdomThe crows were very loud.
Love the location and the staff.
Stayed in May 2024
Reviewed: 12 May 2024
Mark
United KingdomCrows were very loud
Love the location and the staff.
Stayed in May 2024
Reviewed: 12 May 2024
Mark
United KingdomThe bed was a bit uncomfortable
Excellent location for our needs. Breakfast was great lots off choice
Stayed in May 2024
Reviewed: 12 May 2024
Julie
New ZealandWe thought the games room could be more accessible to the guests - thought the games might be free but you needed money to play them - which we didn't have as most things in the UK these days are cashfree.
Great location for the caves. Room had everything we needed. Beds were comfy. Good value for money - cheap accommodation.
Stayed in April 2024
Reviewed: 11 May 2024
Brian
United KingdomNot a lot to do in the evenings considering where the location is
The great views
Stayed in May 2024
Reviewed: 11 May 2024
Keith
United KingdomNothing
We were really impressed with everything about this hotel. The room was far better than expected, the bed remarkably comfortable, the staff cheery and helpful and the food excellent although a limited choice. However what we had was well cooked and huge portions.
Stayed in May 2024
Reviewed: 11 May 2024
Chaudrey
United Kingdom- Water in shower was barely warm, hand soap dispenser was lose but it did work.
Value for money, price was very reasonable. Breakfast was very good. Room was overall very clean and beds were comfortable.
Stayed in May 2024
Reviewed: 11 May 2024
Andreea
United KingdomGreat location, spacios family room, good price.
Stayed in April 2024
Reviewed: 10 May 2024
Hannah
United KingdomThere were a number of issues during our stay a broken bed that couldn't be resolved for our first night but was changed for the second. Issues with the bath water in my parents room. Issues with the kitchen so food was served in the Wookey hole restaurant so food and drink options were limited. The first night it was very unclear what was and wasn’t available but a temporary revised menu was available the second night. We liked eating in the restaurant as it meant we could all sit together as a table of 7 which would not have been available in the hotel restaurant. Staff did their best to resolve the issues and limit the impact. We were refunded a small amount for the broken bed.
The staff were helpful and tried to resolve issue quickly. The room was comfortable and we had an enjoyable stay. The children enjoyed the games room.
Stayed in May 2024
Reviewed: 8 May 2024
Kathy
United Kingdomnothing
clean, plain decor. Comfy bed. great staff.
Stayed in May 2024
Reviewed: 6 May 2024
Debbie
United KingdomNothing
Very clean, great value for money, friendly helpful staff
Stayed in May 2024
Reviewed: 6 May 2024
Stephanie
United KingdomShower had no hot water, but was fixed very quickly. Breakfast was sub-par.
The room was great and the location of the hotel was perfect for our visit.
Stayed in May 2024
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