Food was very poor

Standards of facilities

Stayed in May 2024

Things finish and close early.

Clean, room was great. Comfortable

Stayed in April 2024

The room which I stayed in was not sound prof. I was hearing persons from the rooms next door very clear. That gave me sleepless hours.

The location of the bars and restaurants. The time which meals are served and the staff was very professional. Continue serving with a smile

Stayed in April 2024

I didn’t like that I had to walk so far from my room to the facilities.

It was lovely and clean, aesthetic looking. The hotel and very pretty and well maintained.

Stayed in April 2024

Nice and clean

Lovely place nice location and well presented

Stayed in March 2024

The quality of the and variety of food could be improved in all the restaurants.

The location of the diamond club breakfast was outstanding. The quality of the food could be improved.

Stayed in February 2024

Not having 2 double beds as I reserved. Restaurants didn't open until 12:30 for lunch, 12 would be handy.

The beach, most of the staff were friendly.

Stayed in March 2024

Dinner reservation process needs to be updated. Booked through the butler requested a time and had it confirmed. On attending the restaurant we had to wait another hour as the times we asked to be reserved did not match what was booked with the restaurant. The hotel should at least text or email this information to guests to prevent this type of miscommunication

The staff were really friendly and helpful throughout the stay. The rooms were very good and had excellent views of the sea as we were in ocean front rooms. Food was ok but would have preferred to have an increased selection of local produce.

Stayed in February 2024

there was no dresser to put anything away so we had to live out of suitcases. There was only 1 chair in the room.

The bed & pillows were comfortable.

Stayed in February 2024

Buffet restaurant menu was limited and needs some imagination

Well maintained and clean. Very hospitable and well trained staff.

Stayed in February 2024

Many stairs to my room, which made it a little challenging to go back if I forgot something.

A wide range of breakfast options was provided. The room was well spaced and the staff were efficient.

Stayed in February 2024

I booked a room with two beds and upon arrival, I was told that the double bed rooms were booked. I was only able to switch to a double bed room very late the following night. Quite frustrating.

The hotel staff was quite friendly.

Stayed in February 2024

Odrey was great 👍 and the Bellsmen

Stayed in February 2024

The room service was little slow

The food was excellent

Stayed in February 2024

we had not been pre-warned about the Diamond club and so when we found about it we didn’t like it. Only Diamond members can pre-book the restaurants, we had to take our chances, Only they could use nibbles in the evenings, curtain drinks were exclusive theirs and only they could use curtain areas of the beach and one of the pools. The staff also explained that they also had preferential service however they level of service to all guests was as excellent as we would expect. Our problem with all this was that we planned for a luxury holiday to be told ours was not as luxurious as others staying at the same resort. We all under stand upgrades and 1st class etc but when you pay for 1st class but are told on arrival that you are basically 2nd Class it doesn’t bode well. In reality we got excellent service, used all the same facilities, and eat the same food, all fabulous, but had we known about the diamond club before we went we would have been more prepared!! The irony is that our pool, a beautiful pool in an expensive high quality hotel, in one of the most beautiful locations in the world was dubbed the poor pool !! You just had to laugh really. It just became a bit us and them which we didn’t appreciate.

This hotel is pretty faultless service great, food good, setting beautiful, staff great and friendly. facilities great, gardens beautiful etc etc We made the right choice choosing an ocean front room in block 15 or 16 because other blocks are up on a steep hill or stairs (see photo) and overlook the back end of the hotel building!

Stayed in January 2024

I do not have any complaint .

Everthing was great from the staff to the facility

Stayed in December 2023

The food here is average at best. The best food is at a restaurant that requires you to purchase the up grade package to diamond member. Many of the food service staff are not friendly. The main buffet for breakfast is ok at best. At the main buffet it takes forever to get water and coffee. Rooms are also average.

The beach property is beautiful. Clean but only about 3/4 of a mile beach access. The rooms are close access to the beach. The pools were very nice. The drinks here are excellent and we have toured numerous all inclusive resorts in Mexico. It is literally a 2 min drive from the airport. The drink staff is very friendly. The fitness instructors are very nice. If you you choose to purchase diamond club stay the butlers are great and help do just about everything for you.

Stayed in January 2024

Servers were fantastic

Stayed in December 2023

The service at the main buffet area could use a little work, it's not terrible. The other restaurants were pretty small, getting a reservation for a big party was difficult (We were a group of 14). There are activities, but somewhat limited during the day.

The staff was mostly friendly. The food was good and the drinks were great. The rooms were pretty standard, no complaints.

Stayed in November 2023

Decent amount of mosquitos and bugs, bring either plenty of bug repellent or itching cream. Food was relatively underwhelming, just a buffet for breakfast, a buffet for lunch, and three dinner restaurants that are always packed. Indian place is by far the best, the French and Italian restaurant are alright.

Gorgeous view, beach on the right side of the property is absolutely phenomenal, amazing staff, safe, and a hat clean. Liquor options are decent, I like the fact that they had some local rums.

Stayed in November 2023

The food wasn’t good. It lacked seasoning for it to be spice island. If they can figure out the food it would be a stellar hotel.

Grounds were beautiful, staff was amazing, so much to do.

Stayed in November 2023

We requested a buggy and a taxi to be booked prior to checking out as we were flying out very early and it wasn't done. We took the luggage down ourselves and then had to make another request for a taxi at reception.

The staff was very pleasant and extremely helpful.

Stayed in October 2023

There could be improvements in the food

The staff humility and service with a smile

Stayed in August 2023

The beach wasn’t that great

Views convenient staffing and options to do things

Stayed in October 2023