rooms do require some renovation. it is all good but visibly “worn off”

location is superb. beautiful panoramic sea view.

Stayed in January 2023

It's really old, they didn't wash the windows, so view can be really bad because of the dirt on the windows. The bathroom was old, and repaired as my grandma would repair it, There are cracks everywhere. In the spa, lockers barely work The restaurant is not as good as the reviews. They absolutely should amortize this hotel, they can't charge 1080$ per night from May, for it. Can't believe someone is ready to pay such money for it.

It was a beautiful old hotel with a good view and location

Stayed in January 2023

amazing space incredible place awesome view clean place everything is perfect staff helpful

Stayed in October 2022

The rooms were not as expected for a 5 star hotel. The furniture was old. Lack many bathroom amenities.

The staff were very friendly. The location was perfect.

Stayed in December 2022

My only problem was that I couldn't out the AC to output cold air since the main AC was on heat. Had to keep a window open for cold air.

Everything was amazing from start to finish, staff are super friendly and hotel looks amazing and is very clean. Lobby, room and everything is so big. Casino area was amazing with good staff - dealers and waitresses were kind and friendly.

Stayed in October 2022

We didnt have place in the casino.it was disapointment

The staff was exelent

Stayed in October 2022

The wooden furniture and toilet door was all swollen and needs replacement. The bed was damaged and must be replaced immediately. The A/C adjustment device can easily be replaced with something modern instead of what is currently installed with the twist button.

Nice location in the middle of the corniche

Stayed in September 2022

The room The location

Stayed in September 2022

Beautiful hotel, very well located and stunning amenities

Stayed in August 2022

terrible noise from all the west cost

Stayed in August 2022

Shower did not work, no hot water, overall very poor. time to time the hotel is getting old and needs renovation.

Stayed in July 2022

extremely over price for the actual hotel! everything is old. breakfast was not nice. we were actually shocked to see a Sheraton with this quality!!!

only location, although there was a beach club nearby and they play extremely loud music until 6am!! we couldn’t even sleep!

Stayed in July 2022

Terrible attitude to people / clients. Stood in a queue for check-in. At my turn, the check-in lady turned me down, saying they are not checking me in until 3:00 PM because there is no room available. I said I knew that, but normally, all hotels in the world are checking you in and then you are waiting for the room and keys. All I wanted is to prepay the room, get registered in the system and wait for the room. She said they have a different practice and could not let me prepay and register!. The answer was given in a very mean and rude manner. I asked for Manager - registration desk (again in a rude way) said they don't know which manager is suitable for this particular case as they have many managers. We wanted to leave the hotel and go to Hilton, but our cancellation penalty was quite high - so we were made to stay, only because of the penalty. So, me, my wife, our 3 little kids (all below 3-years old) and the nanny had to go outside and walk. They eventually registered us at 3:30 PM and gave us our 2 prepaid rooms. Ceilings in both rooms were leaking - a yellow colored dirty water was dripping from both ceilings. In the kids room it was dripping right on the bed. In one of the bathrooms the shower didn't work. Air conditioner was not working in either of the two rooms - it had only freezing mode. In the kids room the coffee table was broken (both, its legs as well as the top) and its glass top dropped off and fell on one of our kids - luckily she didn't get heavily injured, We immediately called the reception and asked to change the rooms / floor / whatever, but get us into proper rooms. The answer was shocking - we don't have rooms available and we don't know what to do. They neither apologized, nor returned our money, nor changed our rooms, nor helped us in any way.

We didn't like Anything! Dirty pool, dirty jacuzzi, dirty windows, room ceilings leaking with dirty water dripping right in the middles of the room, kids little pool occupied with Adults and nobody tells them a word, while the adults pool is empty. Outdoor pool was practically non-existent as its water wasn't heated at all. Actually the water was freezing cold (in the middle of July) and that's why it was empty. We asked the Hotel whether they are heating it and the confirmed they are NOT.

Stayed in July 2022

perfect

Stayed in July 2022

room was not clean enough,and food in room service was horrible.

location was great and staff was very friendly

Stayed in July 2022

Shower in the room, restaurant of hotel

Staff

Stayed in July 2022

poor management, unprofessional staff and overused furniture

great location

Stayed in June 2022

no one.evry sing waz ok

i like evry seeng

Stayed in May 2022

All the hotel staff are very pleasant. The service was the best we have seen. We were surprised by the level of service and professionalism.

Stayed in April 2022

Hotel really needs a refreshing work.. it doesn't live up to other Sheraton's standards

Stayed in April 2022

The room lights so weak

Everything in the hotel was great location workers eveyone there is so cool the location is amazing

Stayed in March 2022

It was cold in the room. We told the front desk of the heating problem in the room but nothing was done. The smell of tobaco in the lobby between the elevator and the casino entrance was horrible. Will never stay at this hotel and will not recommend it to anyone else.

Apart from the location of the hotel. nothing

Stayed in March 2022

Wonderfull place, nice staff. Big room with view

Stayed in January 2022

Great attentive staff! Great location! Really enjoyed the stay

Stayed in November 2021