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Reviews of Grand Bellagio Batumi Convention & Casino Hotel 5 stars

3 Lech and Maria Kachinski, 6010 Batumi, Georgia

#182 of 229 hotels in Batumi

Guests' Choice

Review score

Based on 40 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    8.1

  • Facilities

    7.7

  • Staff

    7.8

  • Value for money

    7.7

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 18 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The food not tasety

    Stayed in September 2023

  • Reviewed: 6 August 2023

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Twin Room with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    1. Room and all other spaces Wasn’t very clean 2. Cleaning services was late 3 staff wasn’t very attentive- we reminded them to bring just toothpaste and toilet papers 4 times 4. Phone didn’t work - we had to go down to reception just to ask them smth 5. Pool was a disaster - very cold and dirty, nobody controlled safety and sanitary issues . Music was very loud and disturbing. 6. Breakfast wasn’t great - no safety and sanitary issues.

    Room was big and light. View was great. AC worked perfectly.

    Stayed in August 2023

  • Reviewed: 26 April 2023

    7.0
    not bad.
    • Leisure trip
    • Group
    • Double Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    1. door keys did not work 2. shower lost water 3. only one elevator for all hotel

    amazing view, room size, breakfast, clean, pool was nice!

    Stayed in April 2023

  • Reviewed: 6 April 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 2 nights

    The property was under construction & on booking site the same was not mentioned. We reached late night & no one knew where this hotel was. Based on location pin we reached somehow after circling in that area for quite a time. People and Taxi drivers in that area were not aware of this name of Hotel, they knew by some other name. Was very disappointing that such a big hotel & no whereabouts. Later they provided us room In Euphoria that was good.

    Stayed in April 2024

  • Reviewed: 3 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The view

    Stayed in February 2024

  • Reviewed: 3 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    The service is fast and the staff is so lovely specially Anri

    Stayed in October 2023

  • Reviewed: 3 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    The room is clean and comfortable. The service is so fast and so lovely and friendly specially Anri.

    The room is clean and comfortable. The service is so fast and so lovely and friendly specially Anri.

    Stayed in October 2023

  • Reviewed: 5 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Thank you, we've really enjoyed our stay. Staff was very nice and helpful. View to sunset from the room was amazing. Swimming pool was very nice. Thank you for welcome gift ❤️

    Stayed in September 2023

  • Reviewed: 21 August 2023

    1.0
    Very poor
    • Leisure trip
    • Group
    • Double Room - Disability Access
    • Stayed 4 nights

    the stuff was not great, very angry people, not clean; we asked for more than one hundred time about towels and we didnt get; the rooms was messy they didnt clean it up. the breakfast was the same for the 5 days i spend it there, they clean the tables and through the food on the floor.

    only the location was great.

    Stayed in August 2023

  • Reviewed: 18 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Thank you for everything, especially Ms Tami and Mr.Amiran and Ikrem.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    1.0
    The worst experience hotel you can get in Batumi .
    • Leisure trip
    • Family with young children
    • Suite with City View
    • Stayed 1 night
    • Submitted via mobile

    The hotel is not listed even .not 4 or 5 stars at all. Rooms and bathrooms are not clean .we stayed 5 nights in the hotel they didn't change the beds Hotel is far away from Batumi all activities even no private beach close .one day we asked 5 times the house keeping to come and clean they didn't.if you ask for water bottles once they will tell you it is chargeable, no iron if you require they will not send .only if you pay it will be with charges .the hote is all damaged with bad smell in bathrooms and paint smell in the hole hotel. The breakfast is a disaster you can't find any thing tasty or a good or clean table to sit , no good tea or coffee. Gym is broken. Swimming pool is still under construction Beds and pillow can cause all problems for your bones.

    Thanks for David and the manager in the reception for helping us ,as the hotel is full of problems, he even helped us to take our languages to the car at the time of check out. The room is big .the view is nice on the sea.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    The pool water was dirty. And the ping pong table was completely destroyed. The table net was torn and the rackets were completely destroyed. Breakfast was poor.

    Location was good

    Stayed in August 2023

  • Reviewed: 5 August 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Double Room with Mountain View
    • Stayed 4 nights
    • Submitted via mobile

    All was fine

    Good hotel good stuff all clean

    Stayed in August 2023

  • Reviewed: 8 July 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Anri is a very great person, also Tamila is so friendly and cooperative person. All other staff also great

    Stayed in July 2023

  • Reviewed: 7 July 2023

    10
    The Staff were friendly and helpful , specially Julie , Ana , Guga & others . I would again stay here next visit to
    • Business trip
    • Solo traveller
    • Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant Lobby staff are super slow

    Super nice hotel! Great hotel. Everything excellent location is just perfect .

    Stayed in July 2023

  • Reviewed: 6 July 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    good

    Stayed in April 2023

  • Reviewed: 6 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    good

    Stayed in April 2023

  • Reviewed: 26 June 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff very nice welcoming Specially from Anri and the reception lady who doing our reservation Clean rooms and nice view

    Stayed in June 2023

  • Reviewed: 19 June 2023

    10
    Exceptional
    • Couple
    • Standard Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    everythin fine , excelent rooms and stuff

    Stayed in June 2023

  • Reviewed: 31 May 2023

    4.0
    i did not like
    • Business trip
    • People with friends
    • Standard Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    pool,swimming caps price for one person 10 gel. very bad. breakfast was zero

    Stayed in May 2023

  • Reviewed: 28 March 2023

    1.0
    very bad experience
    • Business trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    the Turkish manager imposed a lunatic rules which in all my years staying in hotel I have not experienced it, how can only one person be allowed on a suit they didn’t even let 2 of my friends who came to surprise me on my birthday to come up, I went to complain one of the Turkish security tried to fight my visitor, I thought in businesses like this a customer should be treated nicely but in this case they acted in a racial manner I didn’t expect to see a racist act in this 24th century from a 5 star hotel like legend hotel, I regret staying there even I left there without completing my stay and I will never go there or let anyone around or even my followers go there… thanks.

    just the building and the staffs who helped with my luggage

    Stayed in March 2023

  • Reviewed: 22 July 2023

    1.0
    scammers
    • Business trip
    • People with friends
    • Standard Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    I made a reservation through Booking, but they took cash from me, and I also took money from Booking. They charged me twice as much, they're officially spam. I will attach my proof files after my message. They both took money from Booking and took money when I entered the hotel, and the dates do not match each other, they are officially scammers, if you do not believe me, you can check it from my reservation number and my name and surname. But I know you won't do anything again because I know it's not justice too, but hopefully someone will see my posts.

    The hotel itself is nice but the staff don't know their job. It's a 5 star hotel. I don't understand anything. How did it get 5 stars? In general, the Booking system in Georgia is bad or the businesses are doing it on purpose. I've been scammed twice this year on Booking. Booking customer service is very difficult to reach, they both returned to me after 2 days. There's no point in apologizing because my time has passed. they came back after my travel time passed last time. To summarize, the Bookin system works badly throughout Georgia, I understand how Bookin's businesses leave hotels and the like unsupervised, this is the first time I see bad businesses in a country.

    Stayed in July 2023

  • Reviewed: 16 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Double Room with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 11 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

Showing 1 – 25

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