Nothing at all

I loved how superbly friendly and professional the hotel staff were … specially the restaurant staff. The meal in the evening was superb. At breakfast the lady greeting us was amazing, remembering every day that I wanted Earl grey tea. I think they made me want to visit again . Just amazing 🤩

Stayed in August 2021

Staff were terrible apart from Desi. The location had nice views providing you got room 255. Food was minimal. No local shop, no beach beds limited pool space. Spa staff abrupt. Breakfast terrible. Dont pay for it at start. Order as you go. Ham cheese boiled egg

The sea view as luckily got room 255. Desi the lady at the bar

Stayed in August 2021

Beach access gate opens pretty late in the morning and closes at 6:30 pm. Not a huge deal, you can go through the hotel and down the sidewalk to the beach.

Beautiful location, staff are very professional, hotel is gorgeous and charming. We were married on the small terrace here and stayed several days, it was perfect.

Stayed in August 2021

Rooms are very dated and not clean. The cost is definitely not reflected in the quality of the room.

The restaurant is great.

Stayed in August 2021

There is a lot l did not like about this hotel. The photos on the website completely deceives you. It was not a true reflection. The room that we paid for did not match the value. The balcony that was given was so tiny only 1 person can really enjoy the view at a time. The iron was broken, we had furniture that was broken in the room. The lamp base was all rusted and a complete safety hazard. Fridge door could not close properly. It was truly the worst room l stayed in. The room was dated and tiles in the bathroom broken and patched up. I still can’t believe it was rated four stars. I can’t believe we paid all that money for the worst room. The breakfast was not the best either. First off all it was expensive for what they offered, we decided to forego the breakfast and find somewhere else to eat in the morning. On the last day we opted for a continental buffet breakfast, l am the only vegetarian in the family- there was nothing me for except cheese, yogurt and bread for £11.50. I got a better veggie breakfast at Morrison’s for £6.00. The pool area is not something to look forward to after a long site seeing day, it dated, veranda falling apart, pool was not inviting at all. I was so disappointed- l don’t think l be back again. Saved and paid all this money for such a disappointment.

The location was great. The bus stop in front of the hotel was sufficient to get you around Gibraltar. The lounge area was nice and cool after a long sight seeing day. The food was not to bad for certain dishes.

Stayed in August 2021

room was comparable to a holiday in or travel lodge. we stayed there as we went to a wedding in the old of part town but couldn't get a room and the bride had said how lovey caleta was when she visited 2 years before. it had dated a lot in this time and she was thankful she wasn't getting married there as were we. breakfast staff nice and bed turned down every day. it was ok but I wouldn't go back

Stayed in August 2021

No wifi smart tvs dont work if no wifi

The checkout was best day off dtay

Stayed in July 2021

the hotel décor needs updating, but I saw there are going to build a new modern hotel to add to to the chain.

Room was decent and clean. Staff were nice and helpful.

Stayed in July 2021

It was all fine and the staff were great. My only comment, which staff agreed on, whoever designed the cereal bowls, cups and saucers should be beaten with a spirit level. 😊

The bus service was useful plus, my now wife, (we got married there, yesterday) likes to swim and the hotel couldn't be any closer to the sea. 😊

Stayed in July 2021

High price as breakfast not included. Mistake made ie departure bill Took receptionist a very long time to come up with Very different balances ranging from £11+ to £60+. In the end so embarrassed by it all that paid up even though did not agree. Disgusting!

Locations

Stayed in July 2021

Nunos restaurant was closed on Monday night and the bar meals were not the same. Some aspects are a little tired and worn eg breakfast room chairs

The friendliness and helpfulness of the staff

Stayed in July 2021

Above breakfast issue .

One slight niggle that breakfast wasn’t included and when added was then told in restaurant need pay additional£5 per person full English .Food was good but saw same scenario with same guests .

Stayed in July 2021

Property is badly in need of a refurbishment. Rooms are in reasonable condition but communal areas (pool, building exteriors) are closer to a 2 star than 4 star quality. Front desk called three times to chase on check out, twice before the actual check out time.

Pool and restaurant staff were friendly.

Stayed in July 2021

Very old and dirty with mosquitoes in the room and flies on the table while having breakfast. No investment to modernize the hotel - noisy AC, manual lift, old and dirty chair...... The attitude of the staff at the reception is the worst I have seen. Total waste of money.

the view is okay but with noise from the beach and birds flying you may not be able to sleep.

Stayed in July 2021

Its 2021 and no wifi in my room for£150 a night this is a discrace in this tech savvy age also seagulls steal your food from your table this is very low hygene as the area is far from clean around hotel So if you want a wifi free hotel room in 2021 this place is for you

The bar staff is the best i can say about the place Also reception staff are very good with no IT staff to help them with wifi complaints

Stayed in July 2021

Brilliant location very clean and friendly.

Stayed in July 2021

Could do with a few more sun beds at busy times

Perfect location for a quiet break, but with easy bus or taxi links into the main town. Friendly and helpful staff. Beautiful views wherever you are in the hotel and round the outside areas. This hotel was perfect for us as we had a suite with a sitting area and kitchen. We could choose to eat in or eat out. I’d stay here again in a heart beat.

Stayed in July 2021

I didn’t find it a problem, but some might find the steps difficult. Personally I loved the naturalistic setting. Some people might prefer to be closer to shopping areas, but I loved the fact that it was a real break from that kind of activity, especially during COVID.

Comfortable quiet room with view of lower slopes of the rock. Afternoon sun on balcony. Transport from door. Easy regular bus service. Food appetising and well presented. Local Sandy beaches easy to reach and not crowded. Swimming pool at the hotel and sun loungers always free. Towels provided. I felt safe and secure at all times. This is without doubt, the best hotel in Gibraltar. A real class act!

Stayed in June 2021

Everything was great

Brilliant place

Stayed in June 2021

Nothing all was great

Brilliant stay Great room Great views Fabulous staff Great location

Stayed in June 2021

nothing all great

Great hotel, great location

Stayed in June 2021

Dinner our first night was extremely bland and food service was slow. Continental breakfast was pretty sad as well. Hotel room smelled very musty, air con barely worked and was noisy, and overall the room was worn down. Terrible bed/pillows. Woke up with the worst back pain I've had in years. Ended up checking out around noon on our second day and losing the money we spent on second night stay just to move to a better hotel with a better bed.

Great view of the Mediterranean, great proximity to Catalan Bay

Stayed in June 2021

They would not allow me to use a room to shower in as I had a late flight home

Stayed in May 2021

Nothing

Fantastic hotel and views are amazing

Stayed in June 2021

Seagulls had used our balcony as a toilet. Unavoidable by the seaside I know but it was covered would expect it to be clean on first night. Nuna restaurant was understaffed. They are all lovely as is food and service initially was good but as restaurant filled up they were really stretched.

The location, the sea views, the little beach.

Stayed in June 2021