Bertil Harding Highway, Serekunda, Gambia
#4 of 5 hotels in Serekunda
Guests' ChoiceBased on 83 hotel reviews
7.4Cleanliness
7.7
Comfort
7.6
Location
8.4
Facilities
7.1
Staff
8.6
Value for money
7.6
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End of dialog contentReviewed: 25 May 2024
Anne
United KingdomChoices of breakfast no activities at the location. The cooking facility was extremely bad .
Breakfast could have better choices and a bit skimpy on portions.
Stayed in March 2024
Reviewed: 7 March 2024
Karl
United KingdomGood location. Near the beach and near restaurants and walking distance to senegambia.
Stayed in February 2024
Reviewed: 5 March 2024
Rebecca
United KingdomThe water was cold
Quiet, small and friendly
Stayed in March 2024
Reviewed: 23 January 2024
Oleksandr
UkraineBreakfast : they make each day the same breakfast with almost no choice. Coffee is only instant and awful. Rooms are outdated with outdated furniture. the smell in the bathroom. There is no mosquito protective net above the bed. Bad light. Deposit safe is out of operation
Location was not too far away from Ocean beach, Pool inside, Quite comfortable rooms. Comfortable bed. Perfect staff is trying to make Your staying to be comfortable. Price corresponds to the level of the hotel.
Stayed in January 2024
Reviewed: 3 July 2023
Conroy
United StatesBirds in facility making too much noise.
Friendly and welcoming staff
Stayed in June 2023
Reviewed: 27 January 2023
Fiona
United Kingdomthe air conditioning units are always effective. The staff come and fix them if you report them but they should be properly maintained so they don’t go wrong - ours was just filthy dirty and when they cleaned the filter it was perfect so. of a big job….. Could have a bigger selection for breakfast.
second stay at this hotel and again not disappointed.
Stayed in November 2022
Reviewed: 17 January 2023
Angelika
Polandeverything was ok
personel very helpful breakfast nice (bufet) room clean and big swimmingpool every day cleaning
Stayed in January 2023
Reviewed: 3 January 2023
Frivolous_sush
United KingdomNothing:)
Room and the hotel ambiance was very good and staff very helpful for any information. Conveniently placed for walking to bilolo monkey park and other beaches. Shops, AtMs etc close by. Very convenient for dolo travelers. Good breakfast
Stayed in December 2022
Reviewed: 3 January 2023
Andrea
United Kingdomout dated kitchen building needs refurbishing
The garden and the comfortable bed. Also running hot water
Stayed in January 2023
Reviewed: 30 November 2022
Begoña
SpainThe bathroom could do with a review but acceptable.
The people working there, very friendly and helpful all the time. Good location, easy to access main places to see. Very near a beautiful beach Good AC in the rooms. Internet reasonably reliable
Stayed in November 2022
Reviewed: 22 November 2022
Prof
NigeriaNothing for now.
The property is cool and the staff are very hospitable 👏👏🙌
Stayed in November 2022
Reviewed: 17 November 2022
Andrea
United Kingdomunfortunately Breakfast was pretty awful, and the food options never varied - egg, beans, noodles, The Toaster didn’t work properly from day 1 and the lever had to be held down by someone.it wasn’t working at all by day 14. It was hard to to believe that they would not buy a new toaster. Lunch and dinner options were really good though and so we missed breakfast most days and paid for a lunch instead (better to go room only). We had paid for a ‘deluxe king size’ for the self catering option, which was at best a 2 star. The kitchenette was dark and very basic, (think glamping) it contained a microwave, fridge, kettle, leaking sink (no plug), dirty hot plate and 1 pan/spoon (also dirty), and basic plates and cutlery. Nothing was provided to wash up with., no soap or a cloth. The Under counter area were 3 empty spaces with door fronts but the fridge was plonked in front of it all. The microwave had to be moved onto the fridge to use as there was no plug socket beside it. Do not expect tea/coffee/milk etc. Maintenance standards were poor throughout areas of the hotel, leaking taps, cracked tiles, broken concrete paths, tired old equipment,daily towel shortage, (stained towels returned damp), dodgy electric wall sockets by the bed, none near a mirror, no hairdryer,poor lighting so room was very dark, leaking toilet which is not fully secure to the ground so moved when sitting on it. Electrics went off constantly along with the Air con (thank goodness for our own rechargeable fans), and the generator didn’t always kick in immediately, water not always available in the taps but this was temporary. WiFi was great some days but terrible others, affected by electrics and guest usage I suspect. The room had a safe which didn’t open but we had no security issues/concerns during our stay. the wardrobes locked however with keys. Tv channels minimal but you get BBC news and one other English speaking option.
The location was good. The gardens and design was quite attractive and had beautiful flowers. The staff were very cheerful, helpful and attentive. The pool size, layout and different seating options were nice. The Hotel was very reliable for airport collection/drop off and they helped to arrange excursions with local tour operators. Great communications prior to arrival with quick response to questions. Food menu was varied and good quality in the Restaurant. No complaints for the chef’s cooking ability. Very convenient taxi and money exchange service outside, 5 minutes to the beach, some great restaurants either side which we visited repeatedly plus mini market for water etc. There was some weekly entertainment which was enjoyable (this may become more frequent as the season kicks in), so the complex was relatively quiet and tranquil and there was no trouble from noisy or unruly guests. A really calm and relaxing atmosphere which we appreciated.
Stayed in November 2022
Reviewed: 16 November 2022
Iwonapl
Poland1. Poor breakfast 2. Hotel should be refreshed
1. Very clean 2. Big room with all facilities 3. Good location - close to the restaurants and beach 4. Excellent massage
Stayed in November 2022
Reviewed: 3 November 2022
Sarah
United KingdomSoap and towels are provided, but you need to bring your own other toiletries. Not a big deal as the hotel is overall very good value, and you can pop to the Express shop.
Nice place to stay and convenient for the beach. The pool is good and the staff are lovely. There’s a supermarket and restaurants nearby. It is a tourist area so people will approach to sell things etc.
Stayed in November 2022
Reviewed: 12 August 2022
Rose-theresa
United KingdomI think what we didn’t like about the property was the cleaning staff. when they come to clean the rooms every day, they were always very loud and constantly talking in their language which from my point of view was not very professional and it also makes someone feels like they are talking about them.
The pictures that we saw on booking.com was exactly what the property looked like in reality which was a breath of fresh air. It was nice. Also the staff were friendly. they were always willing to help and will go out of their way to make your stay special. Thank you to all the Bamboo garden hotel staff for such a lovely stay. we felt safe and well taken care of.
Stayed in August 2022
Reviewed: 17 July 2022
Jane
United KingdomBreakfast could be better. Not much selection and the same thing every day... love the sorrel juice.
Location is very good. Close to the beach , Poco loco. Smile Lounge and the strip. Staff were friendly .
Stayed in July 2022
Reviewed: 20 May 2022
Daniel
GermanyThe hotel staff was very friendly and helpful. There was a good breakfast buffet. Perfect location, not far from the beach and close to many restaurants.
Stayed in May 2022
Reviewed: 30 April 2022
Jason
United KingdomNice hotel not far from the main strip ..hotel staff were very nice as are all the gambian people ...
Stayed in April 2022
Reviewed: 28 April 2022
Mark
United Kingdommaybe some evening entertainment.
breakfast was basic but good
Stayed in April 2022
Reviewed: 8 April 2022
Jamana
United StatesWell two things I must say, the window blinds need to be changed to something thinker it’s gets so bright in the room when it’s morning and some of us just want to sleep in the dark, my partner had a hard time with that. Also there was a construction nearby which made so much noise which is not there fault but otherwise every thing was good
Location, friendly front desk, always smiling with I got there names but they where all helpful
Stayed in April 2022
Reviewed: 22 February 2022
Paddy
Gambiasmall stuff only, we are giving some small observations to the hotel privately
AMBIANCE! ambiance! quiet and very good staff, impressive management, mostly reasonable prices in the restaurant, nice room with extra effort by staff as it was our reunion and late valentine weekend, booking and visiting and information all very helpfully supplied. Location very good, house wine very nice, plenty for breakfast, we are booking again for next month before we have to head back to Liberia!
Stayed in February 2022
Reviewed: 18 February 2022
Charles
Gambiapoor breakfast
cleaning staff and reception were friendly
Stayed in February 2022
Reviewed: 8 January 2022
Henrietta
NigeriaThey are still renovating after Covid.
great pool, hotel is five minutes walk from the beach
Stayed in January 2022
Reviewed: 13 March 2024
Ali
United StatesIt’s clean
Stayed in January 2024
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