Everything!!

Stayed in April 2024

The food quality was a little bit up and down, some things were great, some were lacking taste and texture (e.g. tomato in the salad which is strange in Crete, as we had fantastic vegetables everywhere on the island) The bed is too soft (personal preference of course)

Amazing location and view, very nice and natural design. We really loved our terrace and the pool was heated in most of the time. The staff was very helpful and and kind. I also tried the spa which was absolutely perfect. We also had late check out and ordered room service, all was quickly and professionally solved.

Stayed in October 2023

The only thing I would say is that it would be better if they had some snacky options on the room service menu. But that’s it .

Amazing hotel. Perfect if you want to relax.

Stayed in September 2023

Everything was wonderful. The staff was amazing, the site is beautifull and the food was very nice.

Stayed in October 2023

Even though the menu has been changed every day, I still hope to have more dishes cause l had been stay here for 6days 5nights, every meal in the Cremnos and the Pool restaurant.

Perfect for everything. Enthusiastic staff,delicious food and an extremely comfortable and elegant room with incredible sea view. This should be the best resort that l have ever been. You are free to choose lying on the couch beside the private pool or attending the GYM lessons. By the way, hope the lovely cat Roy always being happinness and pleasure. Thanks for every staff feeding this littel baby. Should be here again in the coming year！ （Even with 15hrs flight

Stayed in October 2023

The sea facing suites don’t get a lot of sun if you rise late for breakfast. They are North facing. But blame the architects!

Superb location. Wonderful design and faultlessly executed. Plenty of private spaces to chill or a great menu of free classes led by experts. All the staff are attentive without being fussy and are really genuinely proud of their hotel

Stayed in October 2023

There’s nothing to not like. It was all perfect!

Everything. This place is heaven on earth!! The food was exquisite breakfast, lunch and dinner. The menu is phenomenal. Drinks were amazing. The staff were super attentive and always went above and beyond. It’s the best service we have received from any hotel worldwide. The reception staff organised all of our transfers, excursions and anything else we needed. The waiting on and bar staff are just fantastic! So friendly and always on hand to assist. The resort is picturesque, stunning from every angle. The rooms are to die for, so comfy and luxurious. Housekeeping checked the room a couple of times per day. We had a storm one night when we were dining in the restaurant, we had left some swimming clothes out to dry, when we got back to the room, our clothes had been brought in so they were safe without even asking. High end toiletries, mini bar and snacks in the room. Shower and bath felt like a spa! The spa is sensational, we had a couple of treatments which were all amazing. This is without a shadow of a doubt our favourite place we have ever visited and we can’t wait to book to go again.

Stayed in October 2023

Amazing architecture, service, food, and spa

Stayed in September 2023

Great experience at all

Stayed in September 2023

Amazing room,

Stayed in September 2023

It was our first time here, we had some high expectations and expected the place to be flawless. There were some small issues - bin bags missing when we checked in to the room, empty bottles and food trays not being picked up when housekeeping attended the rooms and the biggest one was having to ask for the water boilers to be switched on (no hot water in the shower). The issues were attended to, but they shouldn’t have occurred in the first place - we didn’t have hot water the first night of the stay.

We loved the resort vibe of the place. Breakfast, food and drink were really good. Gym facilities were very good. The staff were amazing - they attended to issues raised immediately.

Stayed in September 2023

Unreal Place. Just WOW!

Stayed in September 2023

The loft room has one of the best views in the world from the comfort of your bed! Clean with fantastic colour schemes and a truly relaxing environment.

Stayed in September 2023

All perfect

What an amazing hotel. Perfect location and design. Super friendly staff. Brilliant

Stayed in September 2023

Only minor criticism is that the resort (if you wish to leave it) is quite remote. We didn’t really feel the need to as the restaurants both at acro and at seaside (sister hotel in the resort) were amazing.

A total escape from reality. We relaxed so much and we’re truly spoilt by the excellent staff and facilities during our stay.

Stayed in September 2023

Absolutely awesome! A dream hotel. The staff and services were just perfect. Amazing location, architecture, decoration, and facilities. But just wait: that’s nothing compared with the food experience! The food was sophisticated, subtle, delicate, artistically presented, a regal, and certainly worth a few Michelin stars.

Stayed in August 2023

Nothing

By far the best hotel experience we have had! We loved the architecture and aesthetics of acro, everything has been well thought out and so tastfully done. The differemt hotel areas blended really well with the natural environment its located in. The staff are incredible, so attentive and friendly. Thank you so much for making our stay so special. We enjoyed breakfast here, the options were great. The pool menu and room service options were super but the star of the show was dinner at Cremos, a must try! We stayed in the cave suite and it exceeded all expectations, loved the room design but the views are just breathtaking. Can't wait to re visit!

Stayed in August 2023

If I had to make any criticism it would be the room service fee every time you had food or drinks delivered to the room (10 euro). The resort is set up to be extremely relaxing and private and every room has its own pool which means that's where you are going to be the majority of the time. They would bring us buckets of ice for drinks we made in room all day at no charge but if you ordered food or drinks you paid a fee.

We loved everything. Amazing facility, amazing staff, amazing food and well prepared cocktails. The staff was an extreme asset to this experience. Any request we had they were able to help with in a quick time. Are room was far from the main lobby where restaurant and bar was and we wouldn't pick up the phone and we'd have a club car waiting to bring us up. We would finish and they would take us back.

Stayed in August 2023

Absolutely everything was perfect! The room was great, the staff is so friendly and helpful!

Stayed in July 2023

Nothing

We stayed in the Gaia Suites and the views are amazing. The room is well appointed and the pool was perfect.

Stayed in August 2023

We were not completely satisfied with the food (mainly dinner and lunch, breakfast was good). The portions are very small and the price is high. We had fish for dinner one night and had to send it back because it was so dry. Many dishes were okay, but not more than that. We expected a bit more for that price. We booked a wine tasting trip, which we thought was at a vineyard. But it turned out to be a concrete factory we were going to visit. Not at all what we expected. We thought it was a waste of time and money and when we complained to the reception they admitted that it was very unclear in the description of the excursion. Despite this, we received no compensation..

We stayed in a cave suite and we loved it! Everything about the room was fantastic, especially the terrace/view. I had requests for a specific room, which they solved. Much appreciated! The staff was very nice and accommodating. The pool area is incredibly beautiful.

Stayed in August 2023

A little bit pricey

I like the architecture of this beautiful resort

Stayed in July 2023

Everything about the resort was amazing, stunning location perched on the edge of the cliff's. The suites are fantastic, great design and the view from the infinity pool is spectacular. The resort has a laid back luxury feel, great facilities and a fantastic restaurant and bar area. The staff were amazing, friendly, professional and helpful. We couldn't have asked for a more chilled out luxury break.

Stayed in August 2023

The food was mostly fine dining. Apart from the room service. It would be nice to have a restaurant that has more casual affordable food options.

The hotel is in a breathtaking location and the decor and architecture is truly stunning.

Stayed in July 2023