Next to factory

Out dated

Stayed in October 2023

Our room was located next to the laundry area, so every morning we were awakened by the noise of the washing machines, and there was also a vibration in the room as a result. Additionally, the hotel's installation was next to the DEI power plant, and the sea was quite dirty. The children's workshop was closed with a padlock, and in the play area, the toys were broken, and the lawn was muddy, preventing the child from playing.

The entire hotel staff was willing to assist us with any matter. The personnel at the breakfast and snack bar area were exceptionally helpful, as were the lifeguards at the pool area. The hotel was spotlessly clean, and the room was comfortable, with all the promised amenities. Moreover, since we had our little one with us and there was availability, they upgraded our room to a two-room suite at the same price for extra comfort!

Stayed in October 2023

the bathroom may be better

Very good breakfast, various meals and different drinks, including juices. SPA procedures were nice and usefull for my health.

Stayed in September 2023

morning rush for "booking" sunbeds

breakfast, room, facilities

Stayed in August 2023

The photo shown on booking.com for our room type was actually of a different room type. Our room was smaller and not as nice as the photo. This was disappointing as previously I have found the photos on booking.com to be accurate. There was some noise disturbance from the room above due to the chairs scraping on the floor - this was not the neighbours fault, it was hard to move the chairs without scraping. Also some neighbours liked to play their music loudly. But generally it was quiet after midnight.

Breakfast selection was very good. The beds were comfortable and the room was a good size. The staff were very friendly.

Stayed in July 2023

In general, the hotel was nice and friendly staff but the most terrible experience was with Spa center. I decided to book manicure service and it was the terrible service I ever received. I hated the whole process and the quality was super bad. I dont suggest to visit SPA or at least manicure. Very bad result which made me super sad as the price was higher than in any other salons.

In general, the hotel was nice and friendly

Stayed in July 2023

I did not get the room that booking.com showed on my booking confirmation - I was completely dissatisfied with hotels response who blamed Booking.com - I want booking.com to contact me directly as I want an explanation and some sort of compensation- I am still travelling for next 6 weeks so WhatsApp is probably best way of having a discussion?

Good place to Hargrt with family

Stayed in July 2023

See above.

We were half board and the buffet provided a huge choice of food for both breakfast and dinner. Very good. What wasn’t so good was the one night we booked the ‘Italian’ restaurant. Very, very disappointing and not worth paying for. We should have walked out when the waitress informed us there would be an extended wait for any meat or fish dishes because it was ‘all frozen’. Stupidly we stayed and ended up waiting about an hour for our steaks, which definitely weren’t worth the wait. They arrived a few minutes apart and with the wrong sauce for my wife’s. The potato croquettes looked and tasted like Captain Birdseye’s. So, all in all pretty awful food and service. A complete waste of money. We should have stuck with the buffet.

Stayed in July 2023

1. The sign "only for only inclusive" relevant at Dinner should be removed at Breakfast from the drinks dispenser. 2. More shades should be in the pool area. 3. A free power socket should be on both sides of the bed. 4. Bath is not properly closed and a lot of water spilled out. 5. A safety handle near the bath is needed for elders. 6. Guests should be informed about the option of purchase low price bus tickets at the gift shop. 7. The pool table was out of order at all time.

1.The generous upgrade we got 2. Excellent meals 3. The staff approach and kindness 4. Fair prices for the extras 5. Extended facility 6. Clean and friendly beach

Stayed in July 2023

At room reservation it said coffee/tea maker - there was no such service in room, only electric kettle. I expected that if there is electric kettle then at least there will be some tea available, but there was nothing. Air conditioner didn't work properly. I requested 1 double bed - got 2 single beds. YoutTube didn't work properly on TV. If you go for lunch in hotel and order coffee, they have to bring it all the way from the bar, although coffee makers are just there (used during breakfast), but switched off.

All staff was really welcoming and polite. High variety of food in breakfast and even choice of local foods which we enjoyed. All breakfasts we had outside, so we could also enjoy the garden view. Excellent view from our room as it was overseeing same garden and could see beach in a distance. We had some additional requests as we were traveling with 1 year old kid and hotel staff had no issues fulfilling them. Plenty of room at the pool area. For our surprise also water aerobics was free of charge. Parking area only for hotel guests, so there was no issue with parking spaces. We liked also location of hotel, as we were planning to travel by car, so everything was quite close by. Beach is nearby hotel, so you have no issues going there. We went to other areas in Heraklion, and it is a clearly issue in other places. Also beach is quite wide and with soft sand at hotel area, compared to other places were beach is very narrow and in some places covered in rocks and see urchins. Although other reviews mention factory nearby, you don't see it from hotel and if you go to the beach it is somewhere in the distance, so it doesn't affect you at all.

Stayed in May 2023

Location

Stayed in May 2023

The sea at the beach is cold as it's where the river with the snow water meets the sea, so not very warm water temperature. We had booked a Bungalow, but they gave us a normal room, so that was a bit disappointing.

The location was nice and the Resort was very well maintained - very refreshing and a smiling warm staff. The food is ok, not very great.

Stayed in April 2023

some how their breakfast buffet „tomatoes and cucumbers are not tasty „ maybe they frozen them over.

very complex, nice facility, nice pool and beach, friendly staff.

Stayed in October 2022

Overwhelming smell of cleaning products in public spaces and no English tv offering. Wine choice at bar limited.

good location to beach and Heraklion. Great to have parking, beds comfortable and room clean

Stayed in October 2022

The vegan food in the buffet were often repeated between days. Became samey towards the end of the trip. Breakfast options could have been better.

Vegan options generally well labelled in restaurant.

Stayed in October 2022

Animation program is weak, swimming pools are closed from 17:50, toboggans are open only after 14:30(15:00), the neighboring hotel has very loud animation programs both during the day and in the evening, mosquitoes in the room

Great was food, beach, accomodoation, greenary inside hotel's areal

Stayed in October 2022

Careful with the free photoshoots! They trick you into doing a free photoshoot which they later charge you 9 EUR per picture or those expesive sets with albums for 480 EUR which is crazy. They didn't inform us about how expensive getting the pictures are and were mad when we didnt wanted to spent so much for mediocre photos when we have cameras on or phone which make even better pictures!

The buffet was good and we had a relaxing experience!

Stayed in August 2022

reception staff very rude

Stayed in July 2022

Hotel gives quite old look, may be little more cleanliness and renovation make it a perfect spot. Food variety is enormous but quality needs some improvement

Excellent location, very good facilities, hospitality of staff, variety of food

Stayed in August 2022

No restaurants nearby. Also getting access to the restaurants that are in the hotel require booking from a person who is rarely available to take your booking. Also the swimming pools were aggressively cold.

Good breakfasts with lots of vegan options that were well labelled. The rooms were nice.

Stayed in July 2022

Hotel is aged but very friendly staff.

We had connected double bed rooms. Ideal for us with 3 kids below the age of 6.

Stayed in May 2022

Main buffet had an amazing amount of options but like in all buffets, quality suffers when cooking for a large amount of people.

Great pools and beach. Nice entertainment for kids in the evenings. Felt like I could let my kids wander and they would be safe and have fun.

Stayed in July 2021

The hotel is old, it need a renovation

The hotel is cozy,there is beautiful beach

Stayed in August 2021

Food

It was ok. Wouldn’t say it was a 5 star hotel, staff were nice food was average.

Stayed in August 2021