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Great Location, Clean Rooms, and Friendly Staff!

Stayed in April 2024

we were there on 7th of april... it was crazy hot in the room and the a/c did not do much, dont know why it just didnt blow enough cold air... outside you wore a jacket but in the room it was like Dubai.. and we could not keep the doors open coz there were a lot of bugs, flies and mosquitos and since there was no protective mesh on the window doors we were worried about our children.. anyhow... it was raining during evening so no bugs were visible.. thats when we kept the doors open to cool the room... which brings to another issue... we put the kids to sleep and were looking forward to chill with some wine at a terrace either side of the room ( one overlooking the mountain the other the cute mini lake ) but coz it was drizzling all evening and there is absolutely no shelter on the terraces from either side we were locked in our room for the whole evening and could not enjoy the terrace !!

The location, the whole place is like a fairytale .. fantastic, clean air, beautiful surrounding,, the stuff is amazing the food was great... hachapuri was awesome and everything was great

Stayed in April 2024

Nothing

Very children friendly

Stayed in March 2024

Cleanness of room could be much better. Sheets had stains of something that looked like chocolate from previous guests and towels had several yellow stains as well. Not what you expect from a handsomely priced room. Breakfast could also be better.

Very nice location and scenery. We loved the nature and the transformation of the park is very romantic and cozy. Restaurant was nice, room was spacious with a nice balcony. Staff was very kind and accommodating. Maria who welcomed us was a lovely girl😊

Stayed in March 2024

Difficult to book on weekends and holidays because of the high demand.

Fantastic atmosphere and nature. Amazing little houses near the lake. Very good breakfast. Christmas fairytale. We loved it!

Stayed in December 2023

Only thing that was a bit uncomfortable was the noise coming from the room next to us. There were some loud guests and we could hear it all in the superior suite

The place is beautiful! Views are amazing, there are so many things to see and expereience around. The room is beatiful, clean and comfortable and the breakfast is great!

Stayed in January 2024

No complaints

Excellent services, amazing facilities and warm people. The location was fantastic and the access to the spot easy and safe!

Stayed in November 2023

Breakfast choices were very limited for the price you pay per night. staff and service of breakfast inexperienced although very polite. restaurant staff also inexperienced although very polite. Curtains in the room did not provide full shade. we will definitely visit again . but probably for a day visit.

amazing setting. amazing location. amazing inspiration by the creator. so creative . like a fairy tale.

Stayed in May 2023

The rooms are extremely clean and comfortable and the breakfast delicious!!! The themaric park is like paradise

Stayed in May 2023

The TV set is cheap and does not suit the level of quality expected from such a boutique hotel. I would have expected better quality of coffee. Whatever I tried I could not make the heating to work properly.

The view from the room was really breathtaking. The breakfast was complete and of good quality. The staff is realy discrete and polite.

Stayed in April 2023

The breakfast could have been a bit better, the restaurant cuisine could have been a lot better and the the rooms could do with a little better sound-proofing (you could hear the voices from the adjacent rooms, even though people were not shouting, merely talking. The most annoying part was the noise during visiting hours of the park, but then again hotel guests are know that before booking their stay so they must come prepared.

Great location, in the midst of the thematic park. Surrounded by nature: a river, a small forrest, extremely quiet when the park does not have outside visitors. The rooms were comfortable, very beautiful, the bed a bit hard for our taste but very relaxing nonetheless and the balcony was the perfect spot in order to relax and take in the view.

Stayed in May 2022

nothing.

This place is like a small fairy tale village. The decoration of the place and rooms is incredible and the park is perfect for entertaining kids! Rooms with mountains view from your bed are superb! Breakfast is excellent and copious.

Stayed in April 2022

Everything, where do we start and finish. The room, facilities, staff, location restaurant, breakfast... Fantastic!!!

Stayed in January 2022

Our visit was in December and the outside temperature was quite low, the bathroom doesn’t have any source of heating and especially if you close the door that connects it with the rest of the room can be very cold.

The property is absolutely amazing, it’s literally a beautiful hotel inside this theme park that provides the guest with comfort, peacefulness and calmness. Especially during Christmas this place is a must. it’s perfect for families and for couples that seek an escape and romance.

Stayed in December 2021

I did not like the food. It was way too expensive and there were not enough options. Breakfast was basic and certainly not sufficient for a hotel that expensive. The worst thing was the fact that the park (hence the surrounding of our room) were open to the public. This made our stay intolerable, as to our surprise 15 buses unloaded more than 300 people who were strolling around our room. It was definitely impossible to relax in this overpopulated hotel!

The property was very pretty, decorations and staff were wonderful

Stayed in December 2023

Definetly not for families for babies and not value for money. We travelled with a baby - one year old- the room was clearly not for a baby, for example there was no place to change him, dress or bath him. Another example is that although there was a very small sink there was no soap to wash the bottles or let them dry. The room that was supposed to be deluxe however the amenities were not high end for example there were no bathrobes, slippers, very weak wifi (at the upper floor there was no network at all), they didn't restock the toiletries we were out of shower gel, and we used the one we had for our baby. Another thing is, although the hotel knew from day one, we had a baby they didn't tell us the room was far from the parking with a lot of stairs. Therefore, we had to carry all our bags and the stroller. Also, there was no soundproofing, and we could hear the couple next to us loud and clear.

the location and polite staff

Stayed in November 2023

There are no comments available for this review

Stayed in January 2024

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Stayed in November 2023

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Stayed in June 2023

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Stayed in May 2023

There are no comments available for this review

Stayed in January 2023

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in December 2022