Having encountered problems that could not be solved, the room should have been changed immediately and not almost at midnight

I spent three nights in this hotel located five minutes walk from the centre the rooms are very nice,tastefully decorated the breakfast is excellent and varied. Parking not so easy- However I must point out that as soon as we arrived we had a problem with the air conditioning in the room... it was quite hot and we wanted to cool down a bit, but only hot air came out of the air conditioner. We were helped for over two hours by the girl at reception, Marilena, who worked really hard to try to restore the situation even handling various electrical panels that were obviously not inside the room. In the end, after about two hours of trying, our room was changed. The only remark I can make is that having known that this problem had already occurred a few days earlier, the room could have been changed after a short time and not after two hours. But evidently the supervisor couldn't or wouldn't give an ok However my praise goes to Marilena for what she did for us. Thank you

Stayed in May 2024

Location Clean Quiet

Stayed in April 2024

Breakfast was great! It gave the "greek" touch and met our needs! The breakfast room was also very spatious, and the open space veranda was a bonus! The receptionists Marilena and Nikol were very professional and ready to help with directions and guests' needs!

Stayed in May 2024

Nothing at all.

We loved everything this time. It was our second stay in a week here and this time we were given another room. This room had separate toilet and shower which we liked. The staff was the best that we met in Greece and we experienced the Cretan hospitality through them. Especially the receptionists, Marilena and Nicole, also the kitchen staff with whom we had most of the interactions. The support staff were all superb as well, always smiling, although we had limited interaction with them. I had forgotten some important documents and they kept it securely for me and emailed me about it. Then the breakfast was awesome and we still miss it :D. A short walk to city bus stop and mini market. Would highly recommend staying here.

Stayed in April 2024

Nothing really. There was an issue with the bidet but the staff sent a technician to get it fixed.

We loved everything here. The room was clean, beautiful, and spacious. We checked in very early in the morning and all instructions were provided beforehand. There was some difficulty in finding our room but the staff helped us over the call. The breakfast was sumptuous even for vegetarians like us. The staff were so friendly, especially the receptionists. They created some fond memories for us :) Would definitely stay here the next time we're in Heraklion.

Stayed in April 2024

We stayed in room 301 which had a sliding roof that could be opened to let daylight in, right above the bed. It was amazing! It allowed the room to get all the natural daylight while feeling like a private space. We also loved the materials used in the interior design. Wood, matte black, and traditional Cretan dark red & dark green colors gave character to the room. There was also a small jacuzzi which we enjoyed :)

Stayed in April 2024

Nothing.

Very modern. Extremely clean. Great friendly staff. Excellent breakfast. Absolutely awesome little hotel. Highly recommend.

Stayed in April 2024

-

Super nice value for money ! Breakfast was great too.

Stayed in April 2024

Free street parking in the area was extremely hard to find. Luckily we were able to find a very nice robotic parking place not far for only 5 euros for 24 hours.

Very friendly staff who helped with contacting our rental company to arrange car drop off. The hotel is well designed and modern and the room was very clean, cosy and comfortable. Location is quiet and close to the old town center. Free coffee and juice were nice.

Stayed in April 2024

None

The venue and the bedroom are so perfect; new, spacious, spotlessly clean and very well designed with separation of toilet and bathroom. The beds are very comfortable. Breakfast is variety and well prepared. The staffs carefully help with high service mind ; called the taxi, provided the bus times, booked the ferry and prepared the meal box on the day that we left so early. We highly recommend Artion Boutique City Hotel to anyone who visits Heraklion, Crete.

Stayed in April 2024

There is nothing I didn't like

Everything. Just amazing and refreshing

Stayed in December 2023

Very nice hotel, quiet rooms with a nice color scheme and comfortable bed.

Stayed in November 2023

Very friendly staff, great location, superb breakfast and top-quality facilities.

Stayed in August 2023

The room was beautiful.

Stayed in October 2023

Nothing

Very nice people, receptionist are very helpful. Made reservation the restaurant for and make sure my husband and I enjoy the meal .

Stayed in October 2023

Goos choice of breakfast - very modern

Stayed in October 2023

There is nothing i would not like.

Very nice furniture, great location, quiet place, comfortable beds, great breakfast.

Stayed in October 2023

Breakfast could be better- I missed home made bread or more local products. In our room there was a lack of hanger for towels (the one in the bathroom was somehow damaged).

Room met my expectations. It was nicely decorated, equipped with coffee machine, nice quality bath cosmetics. The staff was really kind and willing to help. They let us to leave our luggage before check-in time.

Stayed in October 2023

Very well located for walking, super clean and lots of choice for breakfast. Would stay again and highly recommend. Staff was very helpful and kind.

Stayed in October 2023

All perfect

Stylish, comfortable, everything is upgraded. Perfect shower, upscale linens, excellent mattress. Interesting design. Good quality breakfast. Very helpful and friendly staff.

Stayed in October 2023

Nothing

Everything

Stayed in September 2023

The walls separating the shower and the bathroom from the main room were slightly transparent, which was a little bit disturbing

The hotel is well situated, the people were very nice and helpful. The bed and toiletries were high quality. The breakfast was good, with salty and sweet options.

Stayed in October 2023

- street was a bit noisy - toilet is just a cabine in the room and not soundproof

+ good breakfast (amount & variety) + friendly staff + good walking distance to city centre + stylish interior and many products included (body lotion, shampoo, conditioner, coffee pods + machine, even toothbrush) + balcony

Stayed in September 2023

Nothing

The first thing which came to my mind was there water pressure in the shower. Unbelievable. It was just great. Staff was very nice. Breakfast was delicious.

Stayed in October 2023