Rooms are tired looking, especially the bathrooms. Lady at main bar at nights can't mix all drinks properly. Young man at Olivia bar most nights is miserable and needs to be more customer friendly.

The room upgrade, complimentary late check out and meal at the a la carte restaurant, wine cakes and gift in room. Vasia, Lola and Rimi excellent as usual. The tall man at the Panorma bar was good too. Will book again for our 6th visit for next year.

Stayed in October 2023

Over eager and self-entitled guests that reserved more sun loungers than required, and were extremely wasteful at the buffet style restaurant.

As a family we really enjoyed relaxing in the resorts olive grove, which was near to the slides and beach. The range of slides, and the provision of a safe but fun lifeguard was a highlight of the stay. As was the service at the reception, at the bars, in the restaurants, and at our room.

Stayed in August 2023

We were very disappointed with the former room we got near to kitchen, especially due to air ventilation, which brings on our balcony smell of fried oil from the kitchen. I was also surprised when during the night, twice, around 2 and 6 o'clock, the glass rubbish from the kitchen was being crashing / breaking in bins and making a lot of noise. The hotel provided a lot of food, which was over the quality. I would expect less food and better quality. I can't understand how the scramble eggs can even be made bad - but they were. And I was also unhappy to seeing that they refer actually water with orange syrup as a orange juice, and so on. I think this is out of 5 stars hotel concepts. The whole resort is a bit outdated, and would require some better maintenance and modernization. I think 5 stars should be reviewed.

When we complained about the room, we got an upgrade. I also like how the manager wanted to manage the complaint and the effort he put on it. We liked all the pools, pine forest near the beach, sea, evening culture program (even it was a bit outdated), views. Upgraded room was fair enough, I expected better cosmetic as this is 5 start hotels. I like fridge service, too.

Stayed in September 2023

No heated pool No toilet near the pools/beach bar Gym is limited equipment Rooms need maintained as leaking AC

Large balcony Marius the waiter/bar man was fabulous! Towels provided

Stayed in September 2023

The room

Great Stuff, Amainzg Location.

Stayed in August 2023

Location is a little out of the way so reliant on a car or unreliable taxis. Some rooms are some distance from reception and main hotel but close to evening entertainment. Also reception will get golf buggy when needed for luggage etc.

Was upgraded to a room with a private pool which was lovely. Room and pool cleaned to high standard every day. Staff were really friendly and couldn’t do enough for their guests. Special mention goes to Mario for his exceptional service and reception staff. Food and drink was as expected for All Inclusive with wide choice and there were rarely any queues for tables. Beautiful location with small beach area by water slides where you could always find loungers and waiter/ress service for drinks.

Stayed in July 2023

Being called a food thief and that "I'd be charged for the food." This food was the same food I'd been served, but unlike everyone else, I have conditions where I can not eat very fast and be careful or by WC in my room for certain deserts. I got abused by a patron when I spilt my drink over myself and told "to sort my ******* act out." 30 minutes later, I heard a shout of "I hope you get cancer!" From same woman. It was very upsetting, and I reported it to multiple managers, but none took action. The Aluasoul Zakynthos called as I'd fallen from ridiculous 45% steep ramp a metre high. They didn't let me in for many hours due to whatever was said to them. The manager of Aluasoul Zakynthos also called my Hire Car Company to get me banned too. I'm in an electric chair, asked if Doctor was available and then made to wait outside in pain for many hours before finally accepting my booking ref and pin but even after such a long wait my room was "Accessible Room" as I clearly stipulated. Nobody told me, I found out once in my room.

Some staff were great (especially the Head Chef) Head Chef knew about private medical condition I told him about and gave "to go" boxes so I could consume them in my room

Stayed in May 2023

Too noisy for us I would say that this is a great family resort. We felt that the hotel does not accommodate for people our age. We like low key entertainment and the hotel does not offer this other than a lady singer once a week. The main entertainment at night was the other side of the hotel, we did try it once but drinks in plastic throw away cups is not for us. We understand around the pool areas plastic cups but not in the evening. We felt the hotel was tired and needs some deep cleaning.

Exceptional service from dining, bar staff and reception. Liked the location as it was walkable to tavernas outside. Food was quite good. In saying of the things we were not so happy about we still had a nice stay and the friendliness of the staff makes up for it.

Stayed in September 2022

Very old furniture, bed not comfortable, at the spa smells like mold and not possible to drink a fair coffee.

Very friendly staff,

Stayed in July 2022

Most of the sunbeds on the good spots were reserved in the morning, even tho this was not allowed.

The service in general.

Stayed in June 2022

Beautiful property, lovely pools and incredibly helpful and friendly staff.

Stayed in June 2022

I would rate this lower than a 5* as there was no room service option, slight attention to detail required in terms of room fixtures and that the entertainment was split between indoor and outdoor over an evening where they might wish to consider a programme for both nightly, that suits both families and couples.

The room was very clean (I stayed in a pool view room) it had amenities that a holiday resort should. I required several changes to my booking before going and found the service of support excellent. There was access to a small beach from the hotel. Daily food choices were a great variety - definitely something for everyone. Quad bikes can be hired from just around the corner - I recommend Caretta as they gave the best price - and it’s great for exploring the island and cheaper than taxis if you keep it all day and night.

Stayed in May 2022

Food could be less international, more greek

Super friendly staff

Stayed in September 2021

Bathroom in the suit where we stayed needs some repairs.

Resort is abt 25 min drive from the airport. Beautiful location, very clean, humble staff, amenities, entertainment programs and variety of foods/drinks are plus.

Stayed in July 2021

Nothing.

Great service, very helpful, very clean

Stayed in May 2024

The breakfast and dinner were disappointing and served in a canteen like atmosphere unless you sit outside (where there was no shade on the tables). The bathroom in our room was completely outdated, cracked tiles and a shower head that was replaced, however not what you would expect from a 5 star establishment. The evening entertainment was in held in the brightly lit lobby - just all felt a little cheap. The saving grace is the views.

Fantastic views and very nice staff.

Stayed in April 2024

I would not rate it as a 5-star hotel. Overall, it leaves the impression that everything was done just to get the 5-star classification and then left as is: the grass area needed more attention - there were little puddles of mud in which you stepped; broken things in the children's play area; the food was impersonal and gave the feeling of a canteen, to name but a few things.

I liked the spacious room and bathroom, and particularly appreciated the recycling facilities. I liked the little library they gathered at the reception area with books left by other guests. Nice staff serving on the beach.

Stayed in September 2023

Very friendly and helpful staff. We enjoyed the stay

Stayed in July 2023

staff

Stayed in October 2022

Nothing.

The facilities were great. The food is good quality. The cleanliness was very good and i really recommend IT.

Stayed in October 2022

The wasps

The staff was amazing couldn't do less for you different theme every night for food

Stayed in October 2022

abundant but overall low quality food - very little local fresh options, we ended eating outside. Not enough sunbeds. no real beach. very noisy with non stop entertaining activities. some equipment is already worn out

nice staff, clean premises and rooms.

Stayed in August 2022

nothing notable

the staff was very friendly and prompt

Stayed in September 2022

the local staff was far from polite would be a good 3 stars hotel, bad pillows bad smell in the room you can hear the kitchen workers thorough the ventilation you can hardly find the public toilets

Stayed in August 2022