The bell boy service. He took some of the bags to our car park outside and left. Did not offer to help load the bags.

The breakfast and room cleanliness.

Stayed in April 2024

The beach was lovely. The staff were helpful and friendly. The breakfast was plentiful and very good. The spa was lovely.

Stayed in April 2024

N/A

Hotel, beach, staff and food all exceptional.

Stayed in April 2024

Beautiful rooms Nice breakfast At the Beach

Stayed in October 2023

None of these were a huge issue, but just some comments that people may find useful. The quality of the bacon and sausages at breakfast was poor. The pool is really cold (I understand why), but it can be a bit off-putting for toddlers and my 2 year old didn't really want to get in it on some days. Not sure if this was just in October, but the sea view balconies do not get sun at any part of the day, which can make drying clothes difficult. Sauna, steam room and jacuzzi is an extra charge. Asked if my room was going to be empty and whether I could therefore check out late (my flight arrived at 10pm and my flight departed at 10pm). Despite the room being empty, I still had to pay an extra €50 euros to stay until 5pm, it would have been more if I wanted to stay later than that.

Great hotel for kids. They have inflatables, buckets, balls etc at the pool for them to use, and also some at the private beach. There is also a playground that is shaded by a net so it isn't too hot. Quite a lot of options at breakfast. The a la carte menu at the pool bar is fairly reasonably priced. Majority of staff are friendly. Really close to the beach, and you get one set of towels for the pool/beach and another set for showering. 20-30 minutes walk to Old town, but plenty of bars and restaurants along the way. Supermarket next door which is cheaper than the ones on the walk to Old town. Had a complimentary 15 minute massage voucher on arrival (although I think that was solely to drum up business in October) and a bottle of wine in the room. There is a gated car park at the back of the hotel, although suspect this may be overcrowded in summer months.

Stayed in October 2023

The staff was great, very polite, very attentive with kids and with the clients. The room was cleaned every day, the pool area and the garden was very clean, the food always fresh with a good variety, they helped us with baby friendly food. The hotel has a free private beach with sunbeds, they provide beach towels every day, the beach is just across the hotel, one minute walk. It's a sandy beach, ideal for baby, crystal clear water..The hotel has free private parking, spa zone, gym and a little space for the kids in the backyard. The city center is available by walking or driving, it's 20 min walk to the port.

Stayed in September 2023

Absolutely nothing!!

Location is amazing! Perfect for a seaside walk or run! Hotel is close to many restaurants and shops! A 20 minute walk to the port! The staff is welcoming and hospitable! Our room was impeccable, VERY modern and provided the comforts of home! Breakfast was PLENTIFUL and DELICIOUS! HUGE array of choices!! The restaurant also offers lunch and dinner options!

Stayed in September 2023

Price was higher than I hoped but was a last minute booking.

Large complete breakfast that was a very good quality. Beach is directly across the street from the hotel which is convenient. Check in challenging if you have a car due to lack of space in front of the hotel.

Stayed in September 2023

N/A

Location, staff, view, great spa.

Stayed in September 2023

Helpful staff. Great breakfast.

Stayed in September 2023

The room that we were had some issues, although very minor. Things like the towels hangers in the bathroom or that the coffee machine, but we had to pay the capsules refill at the reception desk.

Very good location, near to the beach (across the stret) and 10 minutes walking distance from the Port, the city and other places of touristic value.

Stayed in August 2023

Nothing

Nice facilities and very friendly staff. Very clean! Like last year!

Stayed in August 2023

breakfast- very cheap and simple for 5 stars hotel.

pool, bud more trees will be nice

Stayed in August 2023

Everything was perfect - the hotel, the staff, the food and the location. The pool area was lovely and the beach was just across the street. We will definitely go back.

Stayed in August 2023

The bathroom in my room had some hydraulic issues (the floor close to WC was getting wet when the waste water in the shower was flooding the floor).

1- huge unlimited breakfast, 2- private Jacuzzi in the room, 3- nice swimming pool with bar, 4- the hotel beach was included.

Stayed in August 2023

Location near to the beach you only have to cross the street. The breakfast was very good and varied, you had plenty to choose from and very helpful staff.

Stayed in August 2023

- opening hours of breakfast until 10, could be until 11, before 10 over crowded - price level quite high, although in line with peers - ca 2 km walking to main restaurants area

+ large room and modern design + bath in the room in addition to shower + own beach for free across the street + good variety of breakfast + quite easy to find sunbed by the pool and at beach although hotel fully sold out + free parking in own parking + good quality room cleaning

Stayed in August 2023

There was no entertainment organised

It was spotless & very modern. Service was exceptional.

Stayed in July 2023

Really good service and friendly/helpful staff. Breakfast was really good(lots of choices)rooms cozy and clean, everything new, super comfortable bed! Would stay there next time, because the hotel had everything what we needed!

Stayed in July 2023

The hotel team is outstanding- they provided amazing warmth, attention to detail, friendliness, attentiveness, and politeness. The hotel is well maintained, and the location, services, quality of food and amenities provided good value for money.

Stayed in July 2023

Nothing.

The hotel itself is very clean and modern, the family room contains two single rooms with two bathrooms which are also very nice and big enough for a 4 personnes family. The garden, and the pool are also clean and nice, the personnel are very very kind, The food is so delicious and various.

Stayed in July 2023

Nothing the hotel was great.

The property was beautiful, a great beach hotel with all the amenities. Right across the street from the beach with free chairs and umbrellas. We had a great room for our family of 4. There was a buffet breakfast every morning with lots of options which was perfect. The location was great could walk to old port Rethymno. We rented a car and drove all over Crete so being located in the middle was perfect. The staff was nice and sincere and very helpful. Everything was always clean. Thank you Atlantis Beach Hotel!!

Stayed in July 2023

The only complaint I have is the pillows were not comfortable

Beautiful facilities and new update rooms. We loved our room

Stayed in June 2023

Bed was 2 singles pushed together. Would have preferred a double bed.

Excellent hotel, good location & friendly staff

Stayed in May 2023