We booked a room with sea view but got a room that looked at the back of another building (got another room after we complained). Hotel hosted an incentive trip for a company who played games at the hotel facilities, were loud and partied all night. I don't think that these type of guests belong into any place that considers themselves part of the Luxury Collection. Actually this experience made it quite an ordinary place for a couple of days.

Beautiful location and friendly staff.

Stayed in October 2023

the trollycar was too slow!

the resort was superb in every way

Stayed in September 2023

I didn't like our initial drive to the location because we went through the path in the mountain but that's not the resort's fault. One thing though there weren't a lot of usable outlets, especially near the nightstands would have been nice.

Loved the view! The breakfast was also delicious and the staff there was so incredibly accommodating and welcoming. Also, the water pressure from the shower was amazing and I loved having complementary water refreshed daily.

Stayed in October 2023

The view and the private pool outside the room. The staff were all very helpful and kind. The breakfast buffet was tremendous.

Stayed in October 2023

Some of the communal pools could do with refurbishment.

Exceptional hotel in a stunning location. Staff were wonderful and the food at all the restaurants was superb.

Stayed in September 2023

Beautifully location , great view from the room

Stayed in October 2023

The only negative I would say is we didn’t end up dining at The Blue Door, which we’d heard was the best restaurant at the hotel. You have to book restaurants in advance - we’d done so and booked The Blue Door 2 nights in a row but our reservation was cancelled due to bad weather on each of those nights. On our final night we went to book but were offered times that wouldn’t work for the children so had to decline. My only comment would be in situations such as this, the concierge should prioritise customers that have been cancelled on and given opportunity to book before taking others bookings.

We’ve just returned from Blue Palace Elounda and would definitely recommend. As a family of 4 with two young children (1 + 3), finding a hotel that is luxurious for the adults, but a child friendly environment isn’t always the easiest. The staff were very attentive and brilliant with the kids which makes a big difference! To name a few - Niki, Vaso, Maria and Joanna (who run the restaurants) and Maria (who runs the kids club). We visited Maria on two of the days with the little ones and they loved her - she's super warm and loving to the children and they just loved having the play area and toys around! Location was great - the small village Plaka was walkable for local restaurants and the restaurants onsite at hotel served great food. Hotel is nicely decorated, it’s just the bathrooms in the rooms that could do with a bit of modernising, but I heard that that’s in the plan soon. Overall, great hotel. Thank you for making our stay so enjoyable!

Stayed in October 2023

There was nothing I didn’t like

Everything was perfect, the staff were so friendly and helpful. The property had everything you could wish for

Stayed in September 2023

Great location, first class facilities especially the room with pool and balcony. Staff service amazing, professional yet also friendly and welcoming. Breakfast excellent and dinner in two different restaurants of the highest quality. One of the best beachside hotel I have stayed in . A must stay when you visit Crete. Thanks for making our holiday there a memorable one.

Stayed in September 2023

Maybe they could have 2 cable cars ,1 when it was busy , was not good

Breakfast excellent Location excellent Staff brilliant

Stayed in September 2023

Rooms were far from the beach. The reception didn't do the maximum for us.

The location. The beach. The rooms. The bar

Stayed in September 2023

Location service

Stayed in August 2023

Being charged for a child bed 70 euros a night. Prices of spa treatments way too expensive Lack of tasteful musical entertainment I would have like to see more Greek touches to the entertainment: in one week I haven’t heard a single Greek music or seeing green dance We only had blasting Dj at bar and pool party

Faultless service : excellence throughout. Beautiful - breathtaking location Fabulous facilities: Gym, hammam, beach/sun beds well managed, fab boat trip Excellent breakfast cocktails

Stayed in August 2023

The pool party was inappropriate & disturbing...

Very much appreciated was the excellent Service & Operation @ Isola restaurant & Blue Door restaurant.

Stayed in August 2023

Nothing apart from sometimes you have to wait a few minutes for the cable car to take you down to the beach/pool area 🙂

Everything was good, location was perfect, the staff were incredibly friendly, welcoming and helpful. The staff and layout of the hotel made us feel like we were staying in a small boutique hotel rather than a resort. The food was unbelievably good and there was plenty of space/privacy on the beach and around the swimming pool (even though we were there at the height of the summer season). The rooms, restaurant and common areas were tastefully decorated with a level of uniqueness that's hard to find in large resorts. We were sad to leave and will be definitely be back in future years!!

Stayed in August 2023

The noise when the staff clear the tables at breakfast and noisily put the chairs back. The fact that some people “pre-book” the front row sun-beds on the beach early in the morning by putting their stuff on them and only come back in the afternoon. The individual pool in the room was pretty cold compared to the main pools of the hotel and unfortunately we therefore only used it once.

Everything ! But most particularly the view on the Spinalonga island, the breakfast, the bed, the kindness of the staff.

Stayed in August 2023

None

Everything

Stayed in July 2023

A long walk to the building we were staying in

Great elevator straight to the beach .

Stayed in July 2023

Dream place. I can not find the right words. The view is unique, the hotel is one of the top with so many facilities - a few to mention: 3 swimming pools, 3 restaurants, kids ground with up to date trainers, great massage. We tried athletic massage, and it was much better than expected. The architecture is speechless. Breakfast with variation, including Cretan elements. The room is very convenient and clean with spinaloga view. Staff cleans it literally all day more than once. As for the bed, my kid could not sleep without waking up during the night. In this bed, he slept more hours than even. The staff is so polite - top of the top - which makes the accommodation even more amazing. Great HR selection 👌

Stayed in August 2023

The sensors on the vernacular were a bit painful for the uninitiated - minor frustration 😂

Great location & staff

Stayed in August 2023

on site shops are incredibly expensive and quite rude staff.

Clean, good size rooms, housekeeping every day, water supplied every day.

Stayed in August 2023

absolutely everything! the friendly and amazing staff, the luxury service, the breathtaking views, the atmosphere, the cleanliness, the food (it's from heaven), the authenticity, the beach, everything.

Stayed in July 2023

I would have like good-old paper menu's (not via the app), and a bit more variation in breakfast.

beach, dinners, room, staff,...

Stayed in July 2023

It had everything. You didn’t have to leave the resort.

Stayed in July 2023