Akti Kountourioti 56, Chania Town, 73100, Greece
#9 of 128 hotels in Chania Town
Guests' ChoiceBased on 187 hotel reviews
9.6Cleanliness
9.8
Comfort
9.8
Location
9.9
Facilities
9.6
Staff
9.9
Value for money
9.2
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Maria
United StatesLovely location, beautiful rooms. Delicious breakfast.
Stayed in May 2024
Reviewed: 21 May 2024
Christopher
JerseyAbsolutely nothing.
It’s unique.
Stayed in April 2024
Reviewed: 18 May 2024
Thomas
AustraliaBathroom flooded from time to time
Staff were exceptional. Amazing location, restaurant was superb
Stayed in May 2024
Reviewed: 13 May 2024
Helene
FinlandThere were only one thing which could have been better :D In room, with coffee, there were no "milk" available. One small minus :D
This hotel definitely exceeded our expectations <3 ! The location is so wonderful! Sitting in the balcony of our room (Aretousa) and looking at the view of Venetian harbor was just out of this world. It was easy to get our car just around the corner to a free parking lot. Delicious breakfast was served to table in lovely Arismari restaurant. A perfect place for breakfast "with a view". Bed was perfect. Never had such good bed in any hotel! Stuff was so kind and wonderful. Throughout our stay it felt that the luxury was in smooth details which we highly appreciated. We both with my spouse agreed that this is the best hotel we have stayed in <3. It's small, very small, and therefor of course not everything available (like pool) that some bigger hotel would have, but in any case, this was just perfection <3 We would definitely recommend this! Our warmest thank you for John and whole personnel!
Stayed in May 2024
Reviewed: 11 May 2024
Dona
United StatesBeautiful rooms, great location, wonderful restaurant.
Stayed in May 2024
Reviewed: 6 May 2024
Pastellis
CyprusNothing
Nice room with breathtaking view. Clean and tidy.
Stayed in May 2024
Reviewed: 27 April 2024
Arthur
United Kingdomnothing
Perfect location , very good breakfast 👍lovely room with beautiful view, very hospitable owners! Definitely we will be back
Stayed in April 2024
Reviewed: 24 April 2024
Heijean
South KoreaThere has just stairs. So it's hard to carry your stuff if you have a big luggage. But it's not too many stairs. And their staff was carry on our luggages when I arrived.
I appreciated about homemade bread and fresh meals from this hotel. And I love view from our room. It's really beautiful place and really closed to harbor side and lighthouse too. it was perfect to us. Hotel's staff was really sweet and kind to us like a family. They are in a good mood to us. And I was surprised about room because it's better than the pictures.
Stayed in April 2024
Reviewed: 23 April 2024
Pericles
CyprusThe owner and the staff are extremely friendly and ready to make sure you have an enjoyable stay. The location is amazing as it is located right on the old harbour and next to the historical streets of the old town. The building itself breathes history. Would strongly recommend it and definitely hope to return in the near future.
Stayed in April 2024
Reviewed: 16 April 2024
Stephen
United Stateswe had a little trouble finding the place at first as the taxi cannot bring you through the "pedestrian only" zone, but this was very minor. I wish we could have stayed longer.
My wife and I stayed in early April and found Hania to be amazing and charming, but the crown jewel was the hotel Cretan Renaissance. We thoroughly enjoyed our entire experience. The staff was super friendly and helpful, Zoe and John were very kind to us, and helped me book a last second snorkeling trip. The room was beyond expectations - with the best view in Hania - of the Venetian harbor - from our own private balcony and large French doors, a very comfortable bed, and a welcome bottle of wine. The bathroom was nicely decorated and the shower worked very well. The restaurant downstairs (same owners) is where breakfast is served, which was so outstanding we also ate dinner there multiple times (something we have never done at a hotel before). We could not have been happier with our stay and regretted having to leave.
Stayed in April 2024
Reviewed: 24 October 2023
Joe
United StatesNothing
All around amazing location, food, & staff.
Stayed in October 2023
Reviewed: 24 October 2023
Joe
United StatesNothing
Wonderful staff who make you feel like family, excellent location, breakfast so delicious. We walked all around the port and everytime we came back to this location we were delighted this is where we were staying. John and his family and staff shared so many beautiful recommendations for us to sight see. The room is spacious, elegantly designed and super sound proof. We were not sure once we parked how to get to the hotel so we called and the owner met us at the parking area and helped us roll our suitcases to the hotel. We thought that was so thoughtful. Our overall experience here was wonderful.
Stayed in October 2023
Reviewed: 24 October 2023
Firda
AustraliaNone
Location, great staff & owner, they very very helpful, go beyond everything to welcome & serve you
Stayed in October 2023
Reviewed: 20 October 2023
Edward
United StatesBreakfast, though delightful, begins at nine; a couple of hours later than I would have liked.
A small hotel with huge rooms. Beautifully restored 16th century home. Wonderful staff.
Stayed in October 2023
Reviewed: 12 October 2023
Timothy
New ZealandThe location was wonderful and the staff were very friendly and helpful particularly the ‘receptionist’. The breakfast is served outside on the harbour and is a delicious Cretan menu not a smorgasbord.
Stayed in October 2023
Reviewed: 10 October 2023
Chevvy
AustraliaThe location of the property was to die for and the rooms very very Venetian and authentic.
Stayed in October 2023
Reviewed: 8 October 2023
Michelle
AustraliaBeautiful hotel in the best location in the charming town of Chania. We had a very enjoyable stay and hope we can return someday
Stayed in October 2023
Reviewed: 4 October 2023
Kathleen
United StatesWe loved everything about this hotel.
We loved this Boutique Hotel. The rooms were beautifully decorated with many personal touches that make you feel you are home. We had the opportunity to meet the owner and his mother and learn about the family history of this property. They were wonderful, gracious, and kind. Breakfast every morning in their restaurant (Arismari) was delicious, as well as the dinners. The staff were also welcoming and service was outstanding. The hotel is perfectly located on the Harbor with amazing views. My husband and I are thankful for having stayed here and will cherish the memories and friendships we made.
Stayed in October 2023
Reviewed: 1 October 2023
Tania
AustraliaNothing to report
Breakfast was great including the coffee, excellent coffee. I was unwell for a day throughout my stay and the staff were so nice looking after me.
Stayed in September 2023
Reviewed: 24 September 2023
Mircea
RomaniaNothing i can think of.
You wake up next to the port, having your breakfast with a view to the lighthouse across the water. Good breakfast, good coffee, helpfull staff. The bathtub is amazing, having ambient lighting and hydromassage. Each room has a different theme.
Stayed in September 2023
Reviewed: 13 September 2023
Joanna
United KingdomNothing!
Amazing ! A very spacious suite with extremely large & comfortable bed & pillows. The staff were so friendly & helpful. You couldn’t get a better view either!
Stayed in September 2023
Reviewed: 28 August 2023
Klara
Czech RepublicNo idea what to mention here.
Everything! It was just an excellent experience: the room, the staff, the location …
Stayed in August 2023
Reviewed: 28 August 2023
Vesta
LithuaniaEverything was perfect.
We chose this place for our honeymoon and it was even better than expected! The food is amazing, the room was very beautiful and comfortable.
Stayed in August 2023
Reviewed: 21 August 2023
Neil
United KingdomThe choice of breakfast was a bit limited
Location was stunning and the room was amazing. Hotel staff were very friendly and helpful Excellent value for money
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content