Stayed here for the second year running. We were made to feel welcome from the moment we arrived. Nothing is too difficult for Smaragda and her family and they will go out of their way for you. Will definitely stay here again.

Stayed in September 2023

A wonderful family run hotel. From the moment you arrive until the moment you leave you are made to feel welcome. All the best restaurants are within walking distance. There is nothing bad to say. Can't wait to go back again next year.

Stayed in September 2022

The kitchen could be a little bit more equipped.

The pool area was really good and relaxing. The hotel is near to the center so you can walk everywhere ( big supermarket is just 5 min away), but it is not noisy at all. The staff is really helpful and always in a good mood.

Stayed in September 2022

We were very pleased because of the kind staff, swimming pool, the area, pool bar. Everything was excellent. We would love to come back!

Stayed in August 2022

The staff we so beyond friendly, they went above and beyond for us. We unfortunately were Sick during the first part of our stay, and staff went above and beyond to make sure we were okay. The best place I have ever stayed.

Stayed in July 2022

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the warm people of the staff. They were very kind and helpful for recommending some places. The location, for Malia is really good. a little walk to the beach, but outside the main party road, so not too much night noise.

Stayed in July 2022

Had to pay extra for the aircon - was well worth it but wasn't aware of the additional cost before booking.

Lovely view from the balcony, all facilities were clean including the communal pool. Great location - close to the centre of Malia but still quiet at night. Staff very friendly and helpful.

Stayed in July 2022

Lovely rooms, lovely pool, lovely hotel all together and very kind staff.. 100% recommended and would definitely stay again in the future

Stayed in July 2022

Perfect

I would first like to thank the family for an amazing stay. The sisters are the best ! Make you feel more than welcome and make you feel like your at home. The cleaner is lovely, Mom and dad lovely. Not a single fault I could say about this place. The room perfect wasn’t expecting it for the price should definitely consider updating the prices. Rooms are cleaned daily, anything you need just ask. For a solo traveler aged 20 I have never felt so safe in my life. Will most definitely be returning. Thank you guys for the stay. Would recommend to anyone.

Stayed in July 2022

the layout was lovely and you cannot judge it from the outside. once you go in it is much much nicer than expected.

Stayed in June 2022

No TV in our room, but we didn't mind at all.

We had a pleasant stay at Emerald Hotel. Central location (main street, bus stop in front), no traffic noise. Super nice and friendly staff (and guests). Clean facilities. Pool was nice addition, we spent many hours chilling by the pool or in the backyard. They let us stay almost all day after check-out, waiting for late flight. Thanks again!

Stayed in September 2021

nothing!

Super friendly staff and incredibly comfortable apartment, super great terrace. Cute and fresh pool. Conveniently located, shops and supermarkets are right next to it.

Stayed in August 2021

Everything! Emerald Hotel is a wonderful place, beautiful an comfortable, the whole staff make you feel at home! Super clean, quiet, private, spacious (even more than in the pictures), we enjoy the sky from our balcony and the cicadas :) Everyone is so kind and welcoming you don't want to go! Our little Nana (dog) was so happy because they are pet friendly and they just love her. Great green area to play or sunbathing and a the pool just amazing. Love it! Oh food is also good! Taste the toasties ;)

Stayed in August 2021

Nothing - everything was brilliant.

The staff and particularly the lovely lady at reception were so welcoming and friendly! She knew where everything in Malia was located and was more than happy to help. The rooms were lovely and clean and was just excellent value for money!! Thank you so much for such a fantastic stay- we will definitely be staying with you again next year! I would highly recommend this hotel to anyone. It’s in a great location for both the old town and the strip so would suit all people. Thanks again!

Stayed in August 2021

Needed some cleaning items for washing dishes in the room etc

The staff were so friendly - they spent a lot of time giving us recommendations and answering our questions about Crete! The room was basic but comfortable. The pool was lovely. Location also excellent

Stayed in July 2021

Despite being in the middle of Malia, it is an oasis of tranquility, with an idyllic setting overlooking the beautiful Cretan mountains. The hotel itself is extremely central, nestled right next to the beautiful Old Town, which has an abundance of traditional Greek Tavernas, some of which are the best we’ve experienced in all of Greece. WiFi is great. Cooking facilities are perfect for those who choose to cook, but given the temptation of the high calibre and reasonably priced local restaurants, cafes and tavernas, we opted to eat out more often than not. The hotel also has a pool which provided much needed relief from the blistering Cretan heat and which had a nice relaxed atmosphere. There is a beautiful garden area you can sunbathe in which over looks a small allotment / farm. Despite being extremely central, it feels like you’re in the countryside and is a very peaceful place to rest and chill. It is very much a family run hotel and all the family are lovely and very attentive to every need, making sure that we always had everything that we needed and always ensuring we knew all the best local beaches, attractions and places to eat. Nektaria and Smaragda ensured we had the best stay from start to finish, they even taught us a few words of Greek. One of the loveliest, friendliest, most relaxed places we’ve ever stayed. We’ll definitely be back and we’d advise anyone else coming to Malia to stay here. You won’t regret it. Efharisto.

Stayed in June 2021

The bathroom wasn’t the best.

We appreciated the balcony, the swimming pool and the breakfast service.

Stayed in July 2022

There was no enough intention to amenities in the property, for example u should pay to open air conditioning in your room. In weekend the is no room service to clean the room.

Just the location

Stayed in August 2021

Lack of plugs in the sinks.Fridge needs upgrading, shower rather small ,and hand held only.

Staff were very friendly plenty of sunbathing areas location great breakfast good. Great value for money.

Stayed in September 2021

The only improvement that I can think of would be a private parking space, bit this is not a big issue because we could always find a spot nearby

Nektaria and Smaragda are the best hosts you may wish. They made us feel like at home, gave us wonderful advices and they managed our needs in a wonderful way. It's not a surprise that most of the guests that we have met during our stay have been returning for years and they feel part of the Argiraki family. Thanks for hosting us, we will be back!

Stayed in September 2021

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Stayed in October 2023

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Stayed in July 2022

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Stayed in July 2022

There are no comments available for this review

Stayed in August 2021