The WiFi worked only on and off for a while.

Nice little hotel; the rooms are clean and comfortable. The staff are all very nice and helpful. The food was good. I would stay there again.

Stayed in May 2024

Nothing.

First class service from very helpful staff. Maria ably assisted by Dionysos went over and above expectations to make our stay such an enjoyable one.

Stayed in May 2024

I loved the location, loved the staff, loved the feel of a five star hotel in a smaller town Florina Greece was impressed with the value for your money for the beautiful facilities and service.

Loved the fact that it was perfect location that you can walk the whole city of Florida Greece Loved the Grand entrance and lobby area and the welcoming light decore it was perfect! The rooms where comfortable and had an amazing clean and rich feel... for the value for your money and location

Stayed in April 2024

Spacious rooms and excellent breakfast.

Stayed in March 2024

Clean and beautiful

Stayed in January 2024

Nothing everything was perfect

Stunning hotel, very luxurious

Stayed in August 2023

We loved this place.

Everything was amazing and location too.

Stayed in August 2023

Everything was just perfect and staff

Stayed in August 2023

Fresh , modern ,comfortable and clean. Easy parking at the premises. Rooms equipped with all necessary amenities.

Stayed in September 2023

Nothing. Everything was great!

The room was spacious and comfortable. Bathroom had enough space itself. Location is perfect and you can always find parking, so you won't have problem to park your car, even though the hotel itself has no parking area. TheBreakfast was perfect; the amount and the quality of the buffet was great. Finally, I personally loved the terrace; it was great to have a last drink before going to sleep! Last, but not least, the personnel was incredibly polite and they are an asset to the hotel!

Stayed in August 2023

Nothing

Location,staff were fantastic and just beautiful the hotel.

Stayed in August 2023

For the price we paid, I would have expected daily bottled water and our instant coffee to be replenished in the room. We had no coffee in our room, so I used the machine in their lobby (which is not that great) and was then charged 6€. Considering the high price I paid for the accommodation, this should have been complimentary. For me, it's not the money, but the principal behind it.

Emerald suites had beautiful, comfortable beds and large clean rooms. Their restaurant service was very convenient for our family.

Stayed in August 2023

Nothing!

The hotel was very nicely decorated had a lovely elegance about it. The moment I walked in I felt very welcomed by the lady at reception desk called Menia, she was extremely helpful and polite.The lobby areas and dining was very impressive and felt very spacious. My room was very clean and smelt like new, everything was perfect, the balcony was a good size and had amazing views of the town below and side of the mountain. Beds and pillows where comfortable and smelt really nice. I wanted an iron and ironing board, reception staff came within 2 mins and the maid offered to help with the ironing! The breakfast selection was great, had everything you can imagine but what was great was the homemade spanakopita, tiropita and bougatsa, made by Nana who was extremely helpful and polite. Overall I was impressed with my stay at Emerald Suites and would definitely stay again.

Stayed in August 2023

The staff were very helpful and attentive. The location was great. Breakfast was very good with many healthy choices.

Stayed in July 2023

Almost no English speaking TV so after a long day there was not much to do. Maybe access to a few streaming channels would have helped.

Florina is a bit ‘tired’ and fairly run down but Emerald Suites was an absolute surprise. It’s new, nicely decorated and the staff were fantastic and very friendly and welcoming

Stayed in June 2023

I did not see a ramp at the entrance but I guess there must be one somewhere. Also, due to the hotel design I guess it could get noisy in the room if there are a lot of people at the bar, but I did not have any issues myself.

Very nice hotel, new construction. Clean and tastefully decorated. Excellent breakfast and nice bar, one can certainly spend some time in the common areas. Walking distance from pretty much everything in Florina. Plenty of public space around the hotel for parking on the street.

Stayed in June 2023

Nothing

Great location. Great staff. The bed was unbelievably comfortable, like sleeping on a cloud. Breakfast had ample options of food. Lovely bar area and comfortable seating.

Stayed in June 2023

It would be nice to have a balcony (not all rooms have a balcony). A second chair in the room would be useful. It would be usefull to offer guests a city map.

Excellent hotel. Great Modern facilities. Quiet location, easy parking on the road in front of the hotel, ten minutes walking distance to the city center and Sakouleva river. Room impecably clean, spacious, nicely decorated. Very nice bathroom. Excellent breakfast; great variety, excellent quality. Very polite and helpfull staff. We definitely recommend it. We'll choose it again in a future trip to the area.

Stayed in June 2023

Unexperienced restaurant staff

Facilities and location

Stayed in April 2023

New Hotel in Florina, cozy and colourfull. Great place to relax and enjoy the city. Location and views from the windows are spectacular.

Stayed in April 2023

The buffet breakfast was included and had an assortment of Greek foods such as spanakopita, triropita, egg bread, feta cheese and yogurt. Bacon and eggs along with an assortment of fruit and nuts were also available.

Stayed in March 2023

Very friendly staff With a smile always Ecxelend breakfasted.

Stayed in March 2023

There was nothing that we did not like...

The facilities of this modern hotel are amazing. Staff was very polite and helpful and made our stay pleasant. Breakfast was very good!

Stayed in January 2023

The electrical sockets in the room were installed in the most inconvenient places. For example the desk in the room didn't have any to do work on a laptop. We had to disconnect the small lamp from the only socket next to the bed to finally have access to electricity. In my opinion, the hotel management had placed the desk in the wrong place in our room, which I mentioned to them during our departure. In addition, from the hotels amenities do not use the supplied ''FIVE PLUS'' shampoo with bergamot and green tea, which is a poor quality Chinese product, use your own instead!

Brand new building with interesting interior layout/architecture! Very clean room with comfortable bed. The breakfast had enough products to choose from, while the local pies served were excellent! I recommend it, it is a new option for accommodation in Florina and I believe that the mistakes/weaknesses that exist in every start will be improved by the people working there.

Stayed in August 2022