Eparchiaki Odos Ierapetras - Sitias unnamed, Ierápetra, 72200, Greece
#12 of 133 hotels in Ierápetra
Guests' ChoiceBased on 226 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
8.2
Facilities
9.4
Staff
9.6
Value for money
9.0
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 June 2024
Linda
LatviaRoom for improvements: 1. Do more regular beach (sunbeds & table) check-up, as the small rocky bins on the sunbed tables were not cleaned everyday and sometimes there was rubbish on the beach. 2. It would be great to have still water available free pf charge at the dinner. Overall tap water should be available for free 24/7. 3. To make it perfect, entertainment/activities would be highly appreciated - volleyball, football, beach tennis at the beqch or ping pong at the hotel. As well, some live music couple times of the wee would be nice.
Where do I start - we truly enjoyed our holidays at Enorme Santanna Beach Hotel. The facilities and rooms have very nice, clean design. From the hotel there is a nice view to the city and mountains. Hotel is located next to the beach which is fully equipped beach with comfortable sunbeds and beach bar. The beach is rocky - black rock and sand beach, but I really liked the character of the beach. Although the sea bottom itself is rocky, still it is possible to comfortably enter it and swim. Food was excellent - fresh and delicious, I especially enjoyed breakfast and dinner, it’s wide variety of different cusines and desserts were outstanding. The staff is friendly, kind and always ready to help you, so for the hotel staff itself I give 10/10. You are great and doing a great job there! As this was the first part of our trip and we did not want to do anything much just sunbathe on the beach and relax, we found this a perfect choice.
Stayed in June 2024
Reviewed: 31 May 2024
Martha
GermanyThere is not much privacy in general in all the hotel installations. Our room was not as expected and was different as the one shown in the pictures when we selected it. Really really small, on one side of the bed, you could not even walk through normally. Our balcony was in front of the bar, so you did not have privacy at all. The pool water was super cold, they were always empty, impossible to enter and relax. The beach overthere is not that nice as in other locations .
The staff is really helpful and friendly. Really good service and quiet accomodation, however you will definitely need a car to get there.
Stayed in May 2024
Reviewed: 21 May 2024
Μανώλης
GreeceEverything was perfect
The friendly staff and the location.
Stayed in May 2024
Reviewed: 4 May 2024
Kaiane
SwitzerlandThe hotel is great, beach front and an amazing view
Stayed in May 2024
Reviewed: 28 April 2024
Bobby
GermanyMany thanks to all staff members from us! You make the difference! The Hotel is simply the best at Iearapetra. Very bright and open, rooms very cozy, Pools very nice and a perfect view! Breakfast and Dinner variety fantastic :).
Stayed in April 2024
Reviewed: 7 November 2023
Bálint
HungaryA bit far away from the city by walk.
Nice staff, pleasant welcome gift, perfect room with beautiful view. Delicious foods. Everything was perfect. :)
Stayed in September 2023
Reviewed: 2 November 2023
Sebastian
AustriaShuttleservice Food, Service Beach and Pool, Poolbar
Stayed in November 2023
Reviewed: 29 October 2023
Karin
NetherlandsBeautiful place, friendly people, great experience!
Stayed in October 2023
Reviewed: 29 October 2023
Weave™
United StatesThe room could have been cleaned better. The enclosed shower leaked water into the bathroom. The breakfast choreography could have been better explained by restaurant staff, who were the least friendly in the hotel. The beach is amazing, but the beach experience was terrible, because once again, the restaurant staff here was the worst. I found the one server hiding in the back room, sitting down, looking through TikTok videos while guests wandered around looking for help. She let used glasses and trash build up while we were there.
Rooms were large, and the private pool with an ocean view was amazing. Buffet meals were also excellent. Large selection of food, including Cretan dishes. All were delicious. Front-desk staff and porters were extremely friendly and helpful. The tunnel to the beach allowed for safe crossing of the highway, and the beach "palapas" and chairs were fantastic.
Stayed in October 2023
Reviewed: 23 October 2023
Jamal
United KingdomWe had a small issue with the Hotel Spa, which is managed by a 3rd Party partner. I booked 2 massages for my fiance and myself and they was a pretty poor breakdown in communication. It took me nearly a month to get a refund and I had to chase them at every stage. The hotel manager made promises that he simply wasnt in a position to make, which created further confusion and frustration. Overall, not reason enough not to come back, but it was very frustrating at the time.
Everyhting about this boutique hotel was exactly what we were looking for for some Autumn sunshine and to really disconnect and relax. The pool areas are fantastic, the pool bar staff were great as we the cocktails and snack. I recommend order all of the Sushi. A special mention for Giannis who looked after us every morning at Breakfast. He was excellent, and a big reason why i we were to return to Crete we would stay at this hotel.
Stayed in September 2023
Reviewed: 22 October 2023
Dan
NetherlandsBeach Pool and bar Restaurant
Stayed in October 2023
Reviewed: 21 October 2023
Veronika
SlovakiaLoud music from the bar until midnight, road was noisy. The location is not the best.
Big room with fantastic sea view, love shower and decoration in the bathroom. Staff was very nice. Food was great, breakfasts and dinners were really good. Beach had very comfortable seating.
Stayed in October 2023
Reviewed: 14 October 2023
Daniel
United KingdomRestaurant service was a bit random.
Pool outside room. Good food. Sea views. Sunsets. Angelo.
Stayed in October 2023
Reviewed: 11 October 2023
Mary
CanadaRoasted meats at dinner were dried out under the heat lamp. Other meats /fish in sauces were good, but I don't always want a sauce.
Rooms were very nice and very clean. Staff was excellent! Breakfast was excellent with lots of options. Dinner had many options. Salad and desserts were excellent. Excellent labeling of food (I.e. gluten, nuts, vegetarian...) Sunbeds at beach were comfortable and service at beach was very good with many food and drink options. A very nice, modern property!
Stayed in October 2023
Reviewed: 9 October 2023
Ace
NetherlandsLocatie
Accommodatie
Stayed in October 2023
Reviewed: 5 October 2023
Dr
IsraelSwimming pool rooms
Gorgeous Beautiful Place Super Cute
Stayed in October 2023
Reviewed: 28 September 2023
Jenna
SwitzerlandThe staff was so kind. And the view was amazing.
Stayed in September 2023
Reviewed: 26 September 2023
Rui
PortugalIt's a 1.30h drive from Heraklion. Renting a car is cheaper than taking a taxi and the drive has very nice views. Swim up pool water was a bit cold in September.
The hotel has exceeded my expectations! The staff is super friendly and the rooms comfortable and clean. Great location with direct access to the beach. Swim up rooms have a wonderful sea view. Food is very good with large variety.
Stayed in September 2023
Reviewed: 13 September 2023
Umut
GermanyThere were no entertainment options in the evening. The price for the value you get, is quite over for me personally.
The rooms, beach side The food quality and variety The staff were super helpful and friendly.
Stayed in September 2023
Reviewed: 9 September 2023
Shelley
IsraelJust amazing
Stayed in September 2023
Reviewed: 6 September 2023
Thomas
GermanyNot enough space at the restaurant; it was quite complicated to get a table for 4 or 6 people, so our friends and us had to sit separately most of the time; almost no shade by the pool area
Modern and new hotel; private beach with enough space for everyone
Stayed in June 2023
Reviewed: 3 September 2023
עדי
IsraelNothing, Irepetra is the best town in Crete
The hotel is new, the team was extremely kindly and the location is the best.
Stayed in September 2023
Reviewed: 2 September 2023
Hila
Israelcoffee in the dining room / water with dinner
very nice dining room, staff is verry kind . food was good.
Stayed in August 2023
Reviewed: 1 September 2023
Anna
EstoniaSmall parking
Stuff is super, especially waitress Ioanna and barman Stelios. Great views, very good food. Very clean
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content