There is nothing to complain about.

This is a new, modern design hotel. The guest room is based on white and has a very glamorous atmosphere. The bedside lighting is excellent. The location is also good: it is just 5 minutes by walk from central Heraklion. All staff are friendly. Everything nice!

Stayed in February 2024

This isn’t really a criticism as we were in the middle of a city but there is no view from the balcony other than the adjacent apartment blocks.

lovely clean room with very comfortable bed. Blackout curtains worked well and it was very quiet at night. We loved the spa and it was good to swim in an indoor heated pool as the weather wasn’t very nice during our stay. Friendly and helpful staff.

Stayed in May 2024

New-modern-clean-comfortable-fantastic friendly staff. Nice breakfast

Stayed in May 2024

Renovated 5 * resort close to the city center of Heraklion. Everything was perfect, a minus because from the balcony we looked on a concrete wall in 2m distance. Not really what you expect from a 5* resort

Stayed in April 2024

Night motion detectors and lights were a bit too much for us. The hotel was a bit hard to find when returning from an outing without using our phones, at least the first few times. Need more towel hooks or racks in bathroom.

A brand new hotel with loads of modern conveniences. Decor was truly ethereal white. About a 5 minute walk from the pedestrian-only shopping and eating area. An extra few minutes from the Venetian fort and breakwater/boardwalk.

Stayed in May 2024

I'd have liked a scale in my room but the hotel abounds in top notch amenities.

This is a newly constructed hotel so everything is very modern and spick-and-span. As advertised, everything is white. Breakfast buffet is generous. Spa reasonably priced. Universally positive interactions with the staff.

Stayed in April 2024

Absolutely excellent hotel, very modern, staff very friendly and helpful, beautiful spa area, great breakfast…

Stayed in April 2024

Claims to be a smart hotel so everything is run by apps on a tablet, unfortunately when that doesn’t work it’s not so smart. Didn’t like additional charges that were not mentioned or advertised such as room taxes, room service charge, room cleaner charge…..stops you giving tips. The a la carte menu (and ergo room service) food choices were terrible - definitely not representative of competing menus at top hotels. Limited parking which is a nightmare if you’re in a car and need access. Not enough hooks, rails or hanging areas to air wet swimwear, towels and gowns after jacuzzis…

Staff were extremely friendly and helpful. Nothing was an issue and they were very content to engage in conversation. Breakfast choices were amazing, so much and the fruit smoothie juices were fabulous. The spa was amazing and is a must use, massages brilliant. Beds extremely comfortable and private jacuzzi is awesome.

Stayed in March 2024

Disappointed in a few technology issues (elevator key card and fireplace controls) and the breakfast. The breakfast seemed like it would’ve been decent to very good, but they didn’t refill anything so getting downstairs at 9 AM when breakfast ends at 10:30 AM everything was already gone for the day. Still 8/10 even with issues.

New hotel that is very clean, very friendly staff, great spa, and very heavy on modern tecnology. Center if town so easy to walk everywhere from there. The wet room / Spa was fantastic - maybe best I’ve seen.

Stayed in March 2024

The room I was given had no view at all, a white wall was all I could see. Moreover, the balcony was next to the main ventilation exhaust, so there was a constant buzzing noise. Luckily the double windows kept most of the noise out. during my 3 night stay, my breakfast order was forgotten twice, even with very few customers in the breakfast area and I had to remind the waiters. Although the staff tried to be very friendly, there is still a long way to go to achieve professional efficiency.

Excellent facilities, room size and comfort! Fantastic spa and wet area. Good massage. Very good location. Full automation in the room. The value for money is excellent.

Stayed in March 2024

Everything

Stayed in March 2024

Loved everything about the property

Excellent location and the staff was five stars

Stayed in February 2024

Everything

Stayed in March 2024

Breakfast could improve.

I stayed in this very nice and modern hotel during a short visit to Heraklion. The location is great, right in the centre. My room was spotlessly clean and the staff were friendly and helpful. I can also recommend the SPA where I had an exceptionally good massage by Georgina.

Stayed in March 2024

If you cannot get 1 of the 3 parking spaces outside the hotel then you must use the 15€ per day car park.

Very close to the centre. Amazing pool and jacuzzi facilities that you got for 1hr each day (must book a time with the spa receptionist) along with a 15min free spa treatment. To use the sauna and steam room this is an extra cost, all this ensures that the pool and spa is never over crowded. The breakfast was superb. Friendly bar and spa staff. Room was large and very comfortable.

Stayed in March 2024

The buffet breakfast wasn't as varied as usual but still nice. Unsure on the other breakfast options.

Beautiful hotel and very friendly staff. Lovely massage and spa facilities, very modern. Some extra touches thrown into our stay that were very appreciated. Staff on arrival were brilliant and the staff in the spa were very good too. We were very happy with our stay and would return!

Stayed in February 2024

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Everywhere!!! Wonderful

Stayed in February 2024

great new hotel, everything high tech. Breakfast was amazing with so many options, very close to walk to downtown and see the shops.

Stayed in January 2024

A brand new hotel at the center of Heraklio. The hotel is the first smart hotel in Crete. The staff makes the hotel even more top than already is. Very polite, always with smile and always ready to make your accommodation more comfortable and make the guests more welcome. The breakfast has very good first quality products and the spa ( swimming pool - Jacuzzi - massage ) is a facility that can't be missed . I would like to thank the management and the staff for my accommodation at Ethereal White Resort and will definitely choose it again on my next visit in Heraklio.

Stayed in February 2024

It's a little bit uncomfortable the shower without a glass.

Everything was really wonderful, great breakfast and sensational SPA experience!

Stayed in February 2024

The room is looking modern and stylish, big and comfortable, I enjoyed the balcony as well. Staff is very polite and helpfull, nice conversations, meanwhile they’re not too much. Not after you in every secound, they know when they’re needed. Best choice on the island.

Stayed in January 2024

Everything was pristine and super-luxurious. The room was very spacious and smart and the mattress was the best ever! The shower was a room unto itself, so no unwanted water on the floor anywhere. The lighting was also very flexible, with a variety of combinations and , most importantly, good bed-side light for reading. I could go on and on, but I will end with a thank you to the staff who were very helpful and friendly and we enjoyed an excellent cocktail in the bar.

Stayed in January 2024

Everything was wonderful!

The staff were extraordinary—the most hospitable and welcoming, they made us feel truly at home. We were sorry to leave. And the breakfasts were amazing — the selection was plentiful, and included traditional Cretan delights.

Stayed in January 2024

The staff was friendly and helpfull. The property was very clean.

Stayed in December 2023