Food menu in upstairs restaurant could be more extensive.

This stately hotel was like a walk back in time to an era of comfort and service we rarely experience anywhere anymore. The room was spacious and comfortable. The staff was very friendly and helpful. The breakfast buffet was spectacular and included many Greek savory and sweet options. No breakfast anywhere comes close to the infinite choices they offer. The bus to Knossos is next door to the hotel and the hotel is very close to the ferry port with wonderful views over the harbor. There’s no reason to stay anywhere else in Heraklion.

Stayed in April 2024

It was not clear beforehand that the health suite facilities are only bookable by the hour, and for an extra fee (for each facility eg jacuzzi) Great for couples; but as a solo traveller it wasn’t worth it.

Excellent location and service.

Stayed in April 2024

My only complaint is that the air conditioning wasn't available, and I feel it is a little deceptive to say that the hotel is air-conditioned when it is not always air-conditioned. It was rather warm during the day, so you needed to open the balcony door to cool off the room, but it was VERY noisy, making it difficult to sleep. When we asked about the air-conditioning, the hotel staff provided us with a fan which helped, but it wasn't as cool as we prefer.

The hotel is right off the water at the port. We had a room overlooking the harbor. We enjoyed watching the ships come and go. There was a nice balcony where you could stand and enjoy the water. (See photos) The room was nice and the bed was comfy. The bathroom was spacious with a great tub! The breakfast buffet was outstanding with a huge variety of offerings. It was one of the best I've ever experienced and the restaurant staff was friendly and attentive. It is a little bit of a walk to the historic part of town, but we didn't mind.

Stayed in April 2024

The WiFi was a bit spotty and the pool is a bit small.

The staff were exceptional. One of our party got ill and they were excellent in calling a doctor and just being kind. The location is excellent. Short walk to center square, the fort and the airport is only 10 min away. The breakfast was AMAZING! Wonderful local Crete cuisine and other Greek food.

Stayed in April 2024

One minor glitch: The room Could have used a few more plugs, or double plugs. Example: couldn’t plug in the coffee machine with getting on knees and stretching around table to unplug the light that required that one and only plug in that location.

Great location, excellent staff, so helpful. Room was so comfortable, well appointed and organized, very comfortable bed. Bathroom Also well set up, great shower. We loved the closet and good storage for our bags, made it easy to unpack and stay organized. Parking was very convenient, and loved that it was free. Fabulous, best-ever breakfast. Also loved the roof top restaurant, with views of port.

Stayed in April 2024

Lovely breakfast buffet, good harbour views

Stayed in April 2024

Had no aircon in the room but we got a fan instead when we were told there is no aircon in rooms.

Beautiful view and good location. Friendly staff and delicious breakfast

Stayed in April 2024

Nothing

We loved the location and how luxurious the hotel felt. The bed was super comfortable and breakfast was top notch.

Stayed in April 2024

Air conditioning was not very effective

Really excellent breakfast. Nice big well appointed room and bathroom. Enjoyed the roof terrace.

Stayed in April 2024

Some traffic noise from outside.

Staff were perfect, helpful and friendly. The breakfast was amazing, I've never seen such a spread, you could stay for over a week and try something new every day. The bed was enormous and super comfortable. The bedroom was large with a high ceiling.

Stayed in March 2024

great location, very helpful staff

Stayed in March 2024

I love this Hotel. A historical building, in great location, with more than expected quality of services. The breakfast is unique! The rooms are beautiful. Highly recommended!

Stayed in March 2024

Nice, well situated hotel near center and historic/cultural sites. Good sized rooms. Excellent breakfast.

Stayed in March 2024

There was not something that we did not like

The location and the view were superb. The breakfast was exceptional and the staff very polite.

Stayed in March 2024

Everything was great.

The staff was extremely polite and welcoming. The breakfast was just amazing. The location was extremely convenient, 5-minute walking distance to the centre where all restaurants and shops are.

Stayed in March 2024

The staff was extremely friendly, the room was comfortable, and the breakfast was out of this world. Originally, our flight was going to leave early and the staff volunteered to pack us a breakfast to-go. The flight was canceled so we were able to eat there and I’m so glad that we had to rebook to a later flight!

Stayed in February 2024

Nothing

The hotel exudes class. The rooms were beautiful with lovely polished floors. The staff were helpful and all spoke good English. Location and parking were good.

Stayed in March 2024

Everything was very good !!!

Stayed in February 2024

Nothing except I only stayed until 0500 am so missed breakfast. Which looked fantastic

Most amazing hotel I think I’ve ever stayed in , will be back !

Stayed in January 2024

Amazing breakfast. Friendly staff.

Stayed in February 2024

I would prefer not to have my towels cleaned daily (really, no need!)

Excellent stay

Stayed in February 2024

None!

Amazing hotel which exceeded our expectations - super nice staff, very clean, nice rooms, beautiful design, perfect location, and above all - THE BREAKFAST!!! I have been to many places around the world and to all sorts of hotels - breakfast here is now on my top 3 globally!

Stayed in February 2024

The breakfast was exceptional, I would visit the hotel again if only for the breakfast! The location is superb with open see view and next to the center, the room quite comfortable with small balckony, but the most remembering element it the bathroom with see view! The hotel staff was friendly and welcoming.

Stayed in January 2024

very comfortable room, was upgraded to sea view without asking, great choice in general.

Stayed in February 2024