Rooms facing the main road are really noisy

Great rooftop pool and breakfast.

Stayed in May 2024

I like everything.

Is clean and warm and comfortable

Stayed in May 2024

The service at the pool was not the best, not attentive at all and it was a hot day and we wanted to get some fun drinks and had to either go to the bar or flag them down several times.

Room was nice and clean, the breakfast was good as well, pastries were amazing, and the staff were very kind and we got great service. The pool was amazing, the views cannot be beat!!

Stayed in May 2024

Staff were amazing. Nothing was too much trouble for them.

Stayed in May 2024

Vegetarian foods not separate from meats.

Good.

Stayed in May 2024

Food at the Restaurant on the 8. Floor is very expensive and not good

Nice room woth terrace, pool is amazing, ladies from the service at the pool area are pretty hot

Stayed in May 2024

The hotel was nice, but we had issues with our room, as did another member of our group. There were AC issues in both rooms. The staff were able to accommodate us by moving to a different t room, but it was still an inconvenience.

The hotel is in a great location, only 5 minute cab ride to most areas. Watch the cabbies! They all charge different price to travel to the same locations.

Stayed in April 2024

The lifts. There is not enough capacity for the hotel and the lift booking system makes it worse. It can take 10min to get a lift which isn’t full at check-out times. They need an engineer to come and look at the lift system and see why it is so inefficient!

One of the most incredible roof terraces I’ve seen around the world. Amazing view and stunning infinity pool Very friendly and helpful staff

Stayed in May 2024

The endless wait for the lift is frustrating. Better once I discovered the ones at the other end of the building.

The rooftop pools and the bars are fantastic. The staff is great. My room was lovely. Enjoyed the plunge pool.

Stayed in May 2024

Amazing staff, very nice restaurants and facilities. Comfort beds.

Stayed in May 2024

Area

Cleanness and amenities

Stayed in May 2024

Some issues need still To be sorted out, checking in time- room must be available when you arrive.

The property is immaculate as always

Stayed in May 2024

elevaitor is not good

very good hotel geat servis

Stayed in April 2024

Concierge and staff were exceptionally helpful, attentive and pleasant. Rooftop pool with view was beautiful and lounge chairs the best anywhere. Bars and restaurant were superb. Fabulous breakfast.

Stayed in May 2024

they need robe hooks in the bathroom and better coffee

the breakfast and spa was great.

Stayed in May 2024

Nothing. Everything okay.

Comfortable hotel close to the city center. We spent one night there.

Stayed in March 2024

I recently had the pleasure of staying at the Grand Hyatt in Athens, and I must say, my experience was absolutely exceptional. Amidst what could have been a very unpleasant situation, the hotel staff's response was nothing short of sensational. During my stay, I encountered an unexpected issue, but the way the staff handled it was truly remarkable. Their professionalism and competence shone through as they swiftly and efficiently resolved the matter with grace and poise. It was evident that they were well-trained and dedicated to providing top-notch service to their guests. In situations like these, where a delicate touch is crucial, the Grand Hyatt in Athens exceeded all expectations. Their adept handling of the situation not only resolved the issue seamlessly but also left me feeling valued and cared for as a guest. I cannot commend the staff enough for their exceptional performance and the positive impact it had on my overall experience. Without a doubt, I highly recommend the Grand Hyatt in Athens to anyone looking for a truly remarkable stay, where professionalism and impeccable service reign supreme.

Stayed in May 2024

Everything was perfect for us.

The view of the Acropolis is wonderful from the hotel. The breakfast buffet is delicious and with great choices and the best part is that it is offered with view of Acropolis. The spa was incredible and very fairly priced for treatments. The staff at hotel and spa are very friendly yet professional. They went above and beyond to accommodate our needs during our stay. We highly recommend the Grand Hyatt Athens.

Stayed in May 2024

getting a taxi sometimes is a challenge

Not much more to say. We stayed only one night and all was really good...

Stayed in April 2024

The lifts were needlessly complex and took long, the bedside plugs did not work. Amazing breakfast buffet but the heating was not up to scratch and warm food cooled quickly. The cocktails at rooftop bar were more like fruit juice were overpriced.

Big room, modern design, amazing rooftop infinity bool with a view of the Acropolis. Polite staff, nice breakfast. Always taxis nearby or at the front door. Great soundproofing.

Stayed in May 2024

We stayed on the 8th floor, the room was not soundproof. There was some kind of very loud engine that we assumed was the pool on the rooftop and it kept going on all night long and it was hard to ignore when trying to sleep. We could also hear everything going on in the halls and even the TV from the next room at some point. They were watching friends and we heard it clear as day. The keycards also kept getting deactivated for some reason and we had to go twice to reception to get them fixed and ended up with 4 keycards and we had to try which one worked every time we left the room. Also the pillows are very thin. The hot tub at the spa was very hot the first day we got there and I guess someone complained and they turned down the heat more than they should have because for the rest of our stay it was barely warm and it ruined it for us. On our last day we tried asking a staff if they could make it hotter and he simply said no.

The room was great and spacious although a bit confusing to get to at first. The rooftop pool was just amazing we unfortunately didn’t have much sun to fully enjoy it however we enjoyed relaxing by it as it has a great view on the Acropolis. And we loved the spa. Very relaxing and my husband enjoyed the Swedish Massage. Staff is really friendly and helpful and have a chill vibe and nice attitude. Breakfast was so worth it, diverse and great quality. I found the Prosecco with breakfast to be a very thoughtful touch for those who enjoy a bubbly drink at 7 am ! The location is very good, close to pretty much everything we needed and easy to get to. Overall it was a great stay ! Will definitely be back and recommend to everyone.

Stayed in May 2024

The smell coming from the bathroom and the pillows can be more comfortable for a 5* Unsatisfactory daily cleaning

The view to the Acropolis from all angles The pools! The hotel staff very friendly

Stayed in May 2024

The elevator took a long time to get us to the floor we needed to go. I also missed the staircase

Wonderfull hotel with a great staff

Stayed in May 2024

Sorrounding areas

The services, the views from the restaurant, breakfast variety

Stayed in May 2024