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Reviews of Grecotel Meli Palace 4 stars

Sissi, Sissi, 72400, Greece

#11 of 39 hotels in Sissi

Guests' Choice

Review score

Based on 27 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.6

  • Staff

    9.8

  • Value for money

    8.8

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 26 September 2023

    10
    Best way to experience Sissi / Crete hospitality 👌
    • Leisure trip
    • Couple
    • Double Room Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    The staff were absolutely amazing and went out of their way to ensure our seven night stay was a memorable one.

    Stayed in September 2023

  • Reviewed: 14 September 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room Sea View
    • Stayed 10 nights
    • Submitted via mobile

    You feel welcomed from the very first step in the hotel and during all the stay. Staff is just lovely! Very professional, friendly, and helpful. The atmosphere is relaxing, and we feel so recharged after our vacation. Also the hotel is very children friendly, all staff members were communicating with our 2 y.o. kid. A lot of activities were proposed every day for adults and for kids, like zumba, yoga, swimming pool activities, and disco for kids. The food is very tasty with many options to choose from 😋

    Stayed in September 2023

  • Reviewed: 1 September 2023

    10
    We had a very enjoyable time and will visit your hotel again
    • Leisure trip
    • Couple
    • Double Room Garden View
    • Stayed 8 nights

    the inside of the toilets do require a deep clean. they reflected dark stains which was not pleasant to see. I think more information and detail for outside activities should be more available. the staff helped but there was not many options to provide.

    food and service was excellent and the entertainment was excellent. the team assisted where they could and ensured we were helped when needed. We felt very comfortable in our room and how the hotel was managed. Food and snacks were always available and it felt like a real holiday. The management and team of the hotel were world class. we left very happy.

    Stayed in August 2023

  • Reviewed: 27 August 2023

    8.0
    A great weekend
    • Leisure trip
    • Family with young children
    • Double Room Sea View
    • Stayed 1 night
    • Submitted via mobile

    The rooms are outdated they need new furniture and the bathroom is very old The kids pool is a bit small

    Amazing grounds , the gardens are great, especially with children. Staff extremely polite and helpful, always eager to help and with a smile on their face Food for AI high quality, Many options to choose from and tasty Location and view very secluded and private Very clean everywhere

    Stayed in August 2023

  • Reviewed: 9 July 2023

    9.0
    Amazing Staff and great Value!!!
    • Leisure trip
    • Family with young children
    • Family Room Garden View with Balcony
    • Stayed 7 nights

    The beach is small and rocky, not really for children. The swimming pool was occupied by "towels" since 7am while the pool was actually empty, if you get by the pool by 9am (pool open at 10am) there is no way you can get a bed/umbrella. I had two kids, one of them 5 years old but the animation never approached us. Only once at the pool around 3pm, they were not really trying to get kids away from the parents.

    The Hotel staff is amazing and super friendly, they really care about the guests and they have great approach to the hospitality. always smiling even if they have long working hours, the restaurant team was the best. Also the food selection was great and the best thing was that FOOD WAS ALWAYS AVAILABLE at anytime of the day and night!

    Stayed in July 2023

  • Reviewed: 28 June 2023

    9.0
    Fabulous staff, great quiet location, but desperately needs renovation.
    • Leisure trip
    • Couple
    • Double Room Sea View
    • Stayed 8 nights

    The hotel cries for renovation. Furniture in rooms is really old and beds, even though they are large, are not very comfortable. Poor quality of drinks used for cocktails, wine was good tho.

    This place is fantastic for a real vacation. Quiet, private beach, pool, entertainment throughout the day. The food was amazing!! Staff is superb. Everyone with a smile on their face and really liking their jobs.

    Stayed in June 2023

  • Reviewed: 22 June 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room Garden View
    • Stayed 4 nights

    The double bed's mattress wasn't that comfortable unfortunately. Also the walls in our room seemed very empty! I recommend putting up a few nice pitcures of the hotel/the grounds, since it's really beautiful there! :) Plus that there wasn't WIFI in the rooms, only in public spaces. :( Food was great, but it would be even better with more vegetarian/vegan options! Also that you couldn't lock the public restrooms at the beach bar.

    Our stay exceeded our expections by far! Comunication with the hotel was very easy and comfortable over the booking chat option and they really tried their very best to help with all our questions! Then the hotel/grounds/garden and the beach were very beautiful and very well kept. We couldn't get enough of the views! Even tough we had a garden view room we had an amaizing view of the mountains, the garden AND the sea which we enjoyed immenesly! One of the best things though was the friendliness and hospitality of the staff!! Everyone was so nice and courteous, we felt like VIPs all stay long! Special compliments to Giannis and Ioanna from the reception, they were the sweetest people we have met in a long time! We really enjoyed our conversations and they made our stay extra special! We also grew fond of Vivi from the beach bar, she was always enthusiastic and sunny and made the best cocktails! The entertainment all day was excellent as well! There were many options you could choose from and we enjoyed participating. :) All in all we can really recommend staying at Meli Palace to relax! We loved the Food/Snacks/drinks in the All-inclusive package and already miss it!

    Stayed in June 2023

  • Reviewed: 5 June 2023

    8.0
    perfect getaway for a quiet vacation.
    • Leisure trip
    • Family with young children
    • Family Room Garden View with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    while the outside and public areas are very fine- some of the hallways to the rooms are a bit lackluster. the building itself is a bit old, and you can tell in some places where there are some leaks and cracks. the rooms are fine and properly equipped, but also a bit lackluster. TV in room has basic SD cable.

    staff and service were very good. friendly, always available. the location is wonderful for a quiet vacation- the hotel is not near anything! except some orchards and the beach. the beach itself is the highlight- in a natural cove, with a delightful little island a few hundred meters out. clear and calm water. the whole property feels intimate and not over sized- everything is nearby and accessible. food is plentiful and fair, cocktail bar has good variety.

    Stayed in June 2023

  • Reviewed: 10 May 2023

    10
    Wonderful small hotel in a private beach .
    • Leisure trip
    • Solo traveller
    • Double Room Garden View
    • Stayed 2 nights
    • Submitted via mobile

    prob bar a bit small but that it really

    Such a warm welcome from the start. Staff are amazing. Manager could not do enough. Drinks on arrival and even a bottle of water to leave. Big spacious rooms. Lovely setting. Will be back

    Stayed in May 2023

  • Reviewed: 18 October 2022

    10
    Excelente choose for families! relaxed, good quality and the best attention.
    • Leisure trip
    • Family with young children
    • Family Room Garden View with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Nothing.

    Everything was fantastic! the hotel is small enough not to feel lost, but it has everything you need. The best is definitely the staff, super nice and always trying to make it a memorable experience.

    Stayed in October 2022

  • Reviewed: 7 August 2022

    10
    Cretan Paradise
    • Leisure trip
    • Family with young children
    • Double Room Garden View
    • Stayed 4 nights
    • Submitted via mobile

    All has been great! food, the sunset, the shows, the staff!

    Stayed in July 2022

  • Reviewed: 15 July 2022

    10
    Great family relaxing
    • Leisure trip
    • Family with young children
    • Double Room Sea View
    • Stayed 6 nights
    • Submitted via mobile

    Air conditioning in the room could have been better. But overall we didn’t feel bad about it.

    I almost never emphasise the staff but this time it was truly exceptional. The hotel team did much more than they had to. Wide selection of nice food. The green area near the hotel. Entertainment in the evenings.

    Stayed in July 2022

  • Reviewed: 22 June 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room Sea View
    • Stayed 5 nights

    Only small issues: Pillows are a bit big for our taste. It is almost impossible to get free sunbeds at the pool area. Queue at dining at the main restaurant if not there at the opening time. The sea is not suitable to play with small children, it gets deep fast and full of rocks and plants, so only good for swimming.

    We had a wonderful vacation: Staff is amazing. Food and drinks are pretty good. Entertainment programs are also great. The common areas are very nice and clean. Due to the remote location of the hotel, it was quite and calm.

    Stayed in June 2022

  • Reviewed: 21 June 2022

    10
    Relaxing family stay
    • Leisure trip
    • Family with young children
    • Double Room Sea View
    • Stayed 4 nights

    Nothing I didn´t like!

    Loved the location, the entertainment with greek live music and the nice food. Staff was polite and attentive.

    Stayed in June 2022

  • Reviewed: 8 June 2022

    10
    wonderful experience
    • Leisure trip
    • Couple
    • Double Room Garden View
    • Stayed 5 nights
    • Submitted via mobile

    quality of wifi in room

    views,food, every nights’ activities, services

    Stayed in June 2022

  • Reviewed: 12 September 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room Garden View
    • Stayed 8 nights
    • Submitted via mobile

    No internet in rooms, limited entertainment in the evenings

    Nice beach, good location, great service, tasty food

    Stayed in September 2021

  • Reviewed: 4 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room Sea View
    • Stayed 3 nights
    • Submitted via mobile

    They have since reimbursed us for most of the double charge. It has been a real inconvenience. Although we are aware and understand that mistakes happen. We are fortunate to be able to afford to carry that credit card charge for the last 2 months. Hopefully there might be further system improvements to ensure no one else is in the same situation.

    They have followed up on the prior double charge and have tried their best to rectify the situation. I would recommend the resort.

    Stayed in August 2023

  • Reviewed: 24 August 2021

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room Sea View
    • Stayed 2 nights
    • Submitted via mobile

    All the focus was put on outside the room , nice pool, breakfast , etc and the staff is so kind and tries so hard , but this gets negated when you get to the room... Looks like dorms and shower and bathroom still had someone else's hair in it... If they'd spend a bit less on marble floors and put that money into rooms that would be good. Location too is weird ... Felt like I was going to a mafia compound...

    Breakfast and staff and outside areas

    Stayed in August 2021

  • Reviewed: 27 September 2023

    7.0
    We had a good holidays! Happy with the choice but I would say hotel needs renovation.
    • Leisure trip
    • Family with young children
    • Family Room Garden View with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Hotel needs renovation. The beach is sandy and nice, but inside there are rocks, so you needs to have swimming shoes with you better!

    Exceptional staff. Very good program of amusement for families, green territory. Food was very good, had variety and even our picky kids were happy!

    Stayed in August 2023

  • Reviewed: 14 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room Side Sea View
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 28 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room Garden View with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 25 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room Sea View
    • Stayed 7 nights

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 21 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room Garden View with Balcony
    • Stayed 8 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 12 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room Side Sea View
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

Showing 1 – 25

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